Very polite and profession sales representative. Offered assistance at the right time. Not too pushy. Gave all information on sofa and care and maintenance advice. Also covered insurance options in de... See more
Company replied
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See what reviewers are saying
We were looking specifically for a riser recliner chair. We were shown a couple of options but were undecided. The assistant was helpful without being pushy...we decided to check out another store ne... See more
Company replied
Absolutely amazing! Chrissie helped me today to get my bed! I am currently new to my place so I was very anxious with choose the right bed but Chrissie made my experience so wonderful. Very soft sp... See more
Company replied
The lady who sold me a lovely electric armchair was very helpful and patient and the two delivery men were fantastic and very helpful. All three gave a great service and are a credit to DFS! I will de... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Cobridge Road, ST1 5LG, Stoke-on-Trent, United Kingdom
- 0333 999 9747
4.9
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Reply from DFS Furniture - Hanley
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
Really helpful and polite
Really helpful and polite. Responded fantastic and easily to any questions that were asked. Service was fantastic!
July 4, 2026
Reply from DFS Furniture - Hanley
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Went in with knowing what I wanted
Went in with knowing what I wanted, made so quick and easy. Did not try to push any extras onto me. Accepted when I said no the first time. Overall a quick, easy and joyful experience. Thank you very much Andy!
July 4, 2026
Reply from DFS Furniture - Hanley
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
The staff are really good and I forgot…
The staff are really good and I forgot his name. He well explained everything I needed to know
July 3, 2026
Reply from DFS Furniture - Hanley
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Hanley
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Friendly
Friendly, efficient service both at my first visit and on my return to confirm the purchase
July 2, 2026
Reply from DFS Furniture - Hanley
Hello Glen,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Hanley
Good Afternoon,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Hanley
Hello Mr Newman,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
Excellent experience
Excellent experience, they didn’t hassle you when you went in and just greeted you and said if you need anything just let us know so overall excellent experience
July 1, 2026
Unprompted review
Reply from DFS Furniture - Hanley
Hello Paul,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Ross was really helpful
Ross was really helpful, and was good fun to deal with. He looked after us well and made us a great coffee :) When we said we were just moving to the area, he gave us lots of places to go.
June 30, 2026
Reply from DFS Furniture - Hanley
Hello Louise,
Thank you so much for your kind review, we’re happy to hear you had a lovely experience when visiting our store and received refreshments. We look forward to welcoming you again next time!
Kind regards,
Lia
DFS Customer Support
DFS Journey . Staff very helpful in the store from…
Staff very helpful in the store from start to finish. Delivery was on time and my walls are still intact. Delivery men were very nice and respectful. The sofa is a little hard but I am sure it will soften when I have used it for a while. Colour of sofa same as in the showroom. All in all i would recommend DFS and use them again.
June 22, 2026
Reply from DFS Furniture - Hanley
Hi there, thanks for taking the time to leave a 4-star review, it's great to hear feedback like this!
Kind Regards,
Vanessa
DFS Customer Support
Quick experience under one rooff
Quick experience under one roof.
After looking on line for a sofa we chose Dfs. we approached a lady named Chrissi. told her which sofa we liked. Then mentioned we were looking for a bed as well. Chrissi mentioned that if we purchased a bed at the same time we would only pay for one delivery which would save us £129.00 plus the mattress and the base together a further saving £50 pounds which was great £180 pounds saving brilliant. chrissi was so helpful. she double checked everything so it right. we came out of Dfs a happy couple. Thank you.
June 28, 2026
Reply from DFS Furniture - Hanley
Good Morning,
Thank you for taking the time to leave us a 5* review. We’re happy that Chrissi met your expectations in store and that you had a lovely experience when placing the order. We appreciate you sharing the review with others.
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Hanley
Hello,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Both times we came to the store we were…
Both times we came to the store we were dealt with by John, he was fantastic. Very friendly and helpful
June 25, 2026
Reply from DFS Furniture - Hanley
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
John with the jazzy shoes - great
John with the jazzy shoes was a fantastic help, he made us feel comfortable in store and helped us with great knowledge of the sofas.
June 24, 2026
Reply from DFS Furniture - Hanley
Hello Connor,
Thanks for your lovely feedback, we’re glad to hear John met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
Very friendly helpful staff
June 16, 2026
Reply from DFS Furniture - Hanley
Good Morning,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
Kind Regards,
Lorraine A
DFS Central Customer Support
Very helpful and pleasant
Kelly was very helpful with our order. She was very pleasant and explained everything thoroughly.
June 22, 2026
Reply from DFS Furniture - Hanley
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Vanessa
DFS Customer Support
Beth was great very clear in explaining…
Beth was great very clear in explaining processes and very cheerful well done
June 21, 2026
Reply from DFS Furniture - Hanley
Hello, thank you so much for your review. We are so happy to hear this!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Hanley
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Furniture purchase
Today I purchased from the Sophia furniture range. Chrissie, the sales lady who assisted me was extremely helpful. She gave me all the information I needed regarding my purchase and was extremely helpful.
June 20, 2026
Reply from DFS Furniture - Hanley
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
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