Very polite and profession sales representative. Offered assistance at the right time. Not too pushy. Gave all information on sofa and care and maintenance advice. Also covered insurance options in de... See more
Company replied
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See what reviewers are saying
We were looking specifically for a riser recliner chair. We were shown a couple of options but were undecided. The assistant was helpful without being pushy...we decided to check out another store ne... See more
Company replied
Absolutely amazing! Chrissie helped me today to get my bed! I am currently new to my place so I was very anxious with choose the right bed but Chrissie made my experience so wonderful. Very soft sp... See more
Company replied
The lady who sold me a lovely electric armchair was very helpful and patient and the two delivery men were fantastic and very helpful. All three gave a great service and are a credit to DFS! I will de... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Cobridge Road, ST1 5LG, Stoke-on-Trent, United Kingdom
- 0333 999 9747
4.9
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Very friendly service
June 20, 2026
Reply from DFS Furniture - Hanley
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Hanley
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Friendly staff and helpful,nothing was…
Friendly staff and helpful,nothing was to much trouble
June 18, 2026
Reply from DFS Furniture - Hanley
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.
Kind Regards,
Vanessa
DFS Customer Support
Were made very welcome in the very…
Were made very welcome in the very spacious and well furnished store by Linzi who was on hand for our need and advice. 10 out of 10.
June 4, 2026
Reply from DFS Furniture - Hanley
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Excellent
We were greeted by the lovely Linzi who helped us find our perfect sofa, she was super friendly kind and considerate she really looked into all our questions and went above and beyond in my opinion to help us
We ordered our sofa and are waiting for a delivery date. Thank you
June 14, 2026
Reply from DFS Furniture - Hanley
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Reply from DFS Furniture - Hanley
Hello,
Thanks for the 5 stars! It's much appreciated
Kind regards,
Lia
DFS Customer Support
Staff went the extra mile
Customer service was excellent. Staff were friendly, helpful and explained things well.
June 13, 2026
Reply from DFS Furniture - Hanley
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Lorraine A
DFS Central Customer Support
Reply from DFS Furniture - Hanley
Good Morning,
Great review, thanks for sharing!
Kind Regards
Lorraine A
DFS Central Customer Support
Very welcoming and are super friendly…
Very welcoming and are super friendly with their customers, made sure we understood every detail..
Loved every bit of help from them.
June 12, 2026
Reply from DFS Furniture - Hanley
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
Good customer service...very welcoming…
Good customer service...very welcoming to the store and super friendly, makes sure the customer is satisfied with the product details..
June 11, 2026
Reply from DFS Furniture - Hanley
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Hanley
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
We had a great experience in dfs on…
We had a great experience in dfs on both visits, we saw Beth the first time when we made our initial enquiry into the Orka sofa she was very helpful and informative. Upon our second visit to purchase we were seen by John and he was very helpful, informative and great to chat to, he covered all the options and discussed all the care options available and raised soke good points too, very friendly and overall couldn't fault our experience with the team.
June 11, 2026
Reply from DFS Furniture - Hanley
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Vanessa
DFS Customer Support
Lisa
Lisa, our sales assistant was freindly knowledgeable and efficient. Great transaction, very pleased with our purchase .
June 10, 2026
Reply from DFS Furniture - Hanley
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Order Placed
We were welcomed on entering the showroom but never felt 'pressured' by any of the staff.
We were allowed to browse at our leisure and even offered drinks.
Plenty of choice of sofa's and nothing was too much trouble when we did ask for advice
June 10, 2026
Reply from DFS Furniture - Hanley
Hello,
Thank you so much for taking the time to give us a 5 star rating and to share your experience with others. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Made to feel welcome and not initially…
Made to feel welcome and not initially pressurised into buying a particular item but was offered any help or assistance if required. We were looking for a corner sofa, but was restricted on size. The sales lady was most helpful in showing us a couple of units after trawling through her laptop to find the right combination. We eventually purchased the unit and in addition, a King size mattress along with several other items. She is an asset to the company.
June 9, 2026
Reply from DFS Furniture - Hanley
Hello Monty,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
The staff were so friendly and helpful
The staff were so friendly and helpful, they explained everything well with excellent explanation.
June 9, 2026
Reply from DFS Furniture - Hanley
Hello Anita,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Beth
The employee who dealt with me was very pleasant and explained all about the 3 piece I purchaced she was very helpful.
June 8, 2026
Reply from DFS Furniture - Hanley
Hello Mr Lockyer,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Sales girl brilliant...we got the…
Sales girl brilliant...we got the furniture exactly what we wanted..
June 8, 2026
Reply from DFS Furniture - Hanley
Hello Dave,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Great experience
Great experience
Staff were fantastic in store
The staff I spoke to on the phone (Beverly ) was lovely and really helpful
May 31, 2026
Reply from DFS Furniture - Hanley
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Hanley
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
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