Very polite and profession sales representative. Offered assistance at the right time. Not too pushy. Gave all information on sofa and care and maintenance advice. Also covered insurance options in de... See more
Company replied
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See what reviewers are saying
We were looking specifically for a riser recliner chair. We were shown a couple of options but were undecided. The assistant was helpful without being pushy...we decided to check out another store ne... See more
Company replied
Absolutely amazing! Chrissie helped me today to get my bed! I am currently new to my place so I was very anxious with choose the right bed but Chrissie made my experience so wonderful. Very soft sp... See more
Company replied
The lady who sold me a lovely electric armchair was very helpful and patient and the two delivery men were fantastic and very helpful. All three gave a great service and are a credit to DFS! I will de... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Cobridge Road, ST1 5LG, Stoke-on-Trent, United Kingdom
- 0333 999 9747
4.9
Excellent
5K reviews
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Great customer experience
Very friendly and welcoming from John .We’d been in a few days before and he recognised us straight away .John was there if we needed help but didn’t make us feel under any pressure .He was very knowledgeable and helped us to pick the perfect sofa’s for us after listening to our requirements .Fabulous customer service and wouldn’t hesitate to recommend DFS to family and friends .Looking forward to having our sofa’s and stool delivered and set up in our home .Many thanks again to John
May 16, 2026
Reply from DFS Furniture - Hanley
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that John met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Good staff x
May 17, 2026
Reply from DFS Furniture - Hanley
Hello,
Thank you for your kind review.
Kind regards,
Holly M
DFS Customer Support
The service from start to finish was…
The service from start to finish was brilliant. I discussed what I was looking for in a sofa and the member of staff listened and helped with every question that was asked and helped me find the sofa that I wanted. The staff were really friendly and in touch with what the customers want.
May 16, 2026
Reply from DFS Furniture - Hanley
Good morning Al,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
Sofa shopping…
After going to DFS there was a large selection to choose from the staff were very helpful and not to pushy.It was good to look around without staff following us but they were there if we need any advice. When we had purchased our sofa everything was explained to us in detail about colour and how it would be fitted together when delivered.
May 16, 2026
Reply from DFS Furniture - Hanley
Good morning,
Thank you so much for taking your time to write us a 5* review. We are really happy to hear that you had a great experience in store and that you were able to choose the right furniture to suit you and your home!
Kind regards,
Lia
DFS Customer Support
Very helpful in the store .
Very helpful in the store .. setting up the order for us online as we needed to measure our old sofa …. Online ordering was very easy
May 16, 2026
Reply from DFS Furniture - Hanley
Good morning Lorraine,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lia
DFS Customer Support
Really pleased with the service I…
Really pleased with the service I received from Staff on my purchase
May 15, 2026
Reply from DFS Furniture - Hanley
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
Very helpful staff
Very helpful staff. Clearly explained all options, prices & delivery process
May 3, 2026
Reply from DFS Furniture - Hanley
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
john was polite efficient very…
john was polite efficient very knowledgeable
and friendly.
May 14, 2026
Reply from DFS Furniture - Hanley
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Attended to as soon as I came in to the…
Attended to as soon as I came in to the store. Very friendly welcome allowed me to browse. Lyndsey was very helpful helped me in choosing items and explained well about the product. I had a very pleasant day at DFS.
May 14, 2026
Reply from DFS Furniture - Hanley
Good Afternoon,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Lyndsey met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Staff were extremely helpful and…
Staff were extremely helpful and thorough. Didn't feel pressured at all and were happy to talk through lots of options with us as we we couldn't make our minds up.
May 12, 2026
Reply from DFS Furniture - Hanley
Good morning,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Hanley
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Staff were very friendly
Staff were very friendly, provided a profesional service and were customer focused.
May 10, 2026
Reply from DFS Furniture - Hanley
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Salesperson was helpful
May 10, 2026
Reply from DFS Furniture - Hanley
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
Lovely bright store plenty of choice…
Lovely bright store plenty of choice and a lovely young lady who took our order.Would definitely recommend this store to anyone.
May 8, 2026
Reply from DFS Furniture - Hanley
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
Dfs settee
The ladies who dealt with me was very good and explained everything for me so I completely understood and was so lovely 😍 her customer service was top notch and I would buy from her again
May 9, 2026
Reply from DFS Furniture - Hanley
Hello,
We are happy to hear that you enjoyed your visit to the DFS store and you experienced excellent customer service. Thank you for taking the time to write us a review, it is much appreciated!
Kind regards
Lorraine A
DFS Central Customer Support
Good customer care
May 9, 2026
Reply from DFS Furniture - Hanley
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Staff very helpful
Staff very helpful. Read everything we needed to know and answered every question we had.
May 9, 2026
Reply from DFS Furniture - Hanley
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Excellent service from start to finish …
Excellent service from start to finish Chrissie was very helpful explaining all options available with great engagement throughout our visit.
May 2, 2026
Reply from DFS Furniture - Hanley
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
DFS have been amazing from start to…
DFS have been amazing from start to finish.
We were treated with respect
Highly recommend for your sofa and always definitely worth while popping instore there’s lots of furniture to choose from.
Big yes for DFS
May 2, 2026
Reply from DFS Furniture - Hanley
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
we were looked after very well by…
we were looked after very well by assistant Linzi and the whole experience was pleasing.
May 8, 2026
Reply from DFS Furniture - Hanley
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
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