B was amazing. From start to finish, from the explanation and demo, to the completion of the documents. we sat and waited to order our new sofa, as she was dealing with another customer. So we waited... See more
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Very polite and profession sales representative. Offered assistance at the right time. Not too pushy. Gave all information on sofa and care and maintenance advice. Also covered insurance options in de... See more
Company replied
We were looking specifically for a riser recliner chair. We were shown a couple of options but were undecided. The assistant was helpful without being pushy...we decided to check out another store ne... See more
Company replied
Absolutely amazing! Chrissie helped me today to get my bed! I am currently new to my place so I was very anxious with choose the right bed but Chrissie made my experience so wonderful. Very soft sp... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Cobridge Road, ST1 5LG, Stoke-on-Trent, United Kingdom
- 0333 999 9747
4.9
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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DFS have been amazing from start to…
DFS have been amazing from start to finish.
We were treated with respect
Highly recommend for your sofa and always definitely worth while popping instore there’s lots of furniture to choose from.
Big yes for DFS
May 2, 2026
Reply from DFS Furniture - Hanley
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
we were looked after very well by…
we were looked after very well by assistant Linzi and the whole experience was pleasing.
May 8, 2026
Reply from DFS Furniture - Hanley
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Lovely experience
Lovely experience, we were assisted by Linzie who was experienced, kind and managed to find us our perfect sofa, great customer service all round☺️
May 7, 2026
Reply from DFS Furniture - Hanley
Good Afternoon,
Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Linzie.
Kind Regards,
Jordan
DFS Customer Support
Lovely customer service
Lovely customer service! Nothing was rushed and everything explained in detail and all options cover . Kelly was very pleasant and very helpful .
May 6, 2026
Reply from DFS Furniture - Hanley
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Ross the gentleman who delt with us was…
Ross the gentleman who delt with us was very good. Five star service
May 5, 2026
Reply from DFS Furniture - Hanley
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
Ross was really helpful and kind with…
Ross was really helpful and kind with my recently bereaved elderly father.
He went over everything in great detail and made sure dad understood everything.
A very good experience thank you.
May 5, 2026
Reply from DFS Furniture - Hanley
Good Afternoon,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Ross.
Kind Regards,
Jordan
DFS Customer Support
The sales person was very helpful and…
The sales person was very helpful and knowledgeable. She explained everything very clearly so we understood the whole process from start to finish.
May 4, 2026
Reply from DFS Furniture - Hanley
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards
Vanessa
DFS Customer Support
Great service
May 4, 2026
Reply from DFS Furniture - Hanley
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards
Vanessa
DFS Customer Support
Reply from DFS Furniture - Hanley
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
Fantastic service
You made our experience fantastic explained all the cover to us and how much it was and what’s included brilliant service and lovely staff
May 4, 2026
Reply from DFS Furniture - Hanley
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
Ross was really knowledgeable of the…
Ross was really knowledgeable of the sofa, he guided us through the different styles, options and process with ease. Ross made it an enjoyable experience for the both my wife and I.
He add the answers to all of our questions which put our minds at ease.
May 4, 2026
Reply from DFS Furniture - Hanley
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Hanley
Good morning Greg,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Received brilliant customer Service…
Received brilliant customer Service from Ross at DFS. He was very informative in helping us find a new sofa. A very easy process because of Ross, thank you!
May 3, 2026
Reply from DFS Furniture - Hanley
Good morning Emily,
Thanks for your lovely feedback, we’re glad to hear Ross met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Hanley
Good afternoon Jodie,
Thanks for the 5 stars! It's much appreciated
Kind regards,
Lia
DFS Customer Support
Great friendly service
May 4, 2026
Reply from DFS Furniture - Hanley
Good afternoon,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
Friendly and patient staff
May 4, 2026
Reply from DFS Furniture - Hanley
Good afternoon Mick,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
Excellent experience at DFS
Excellent experience at DFS – highly recommend Ross! ⭐⭐⭐⭐⭐
We recently visited DFS and had a fantastic buying experience, all thanks to our sales assistant, Ross.
Buying furniture can often feel overwhelming, but Ross made the entire process much less daunting. He was incredibly knowledgeable, answering all of our questions with ease. Most importantly, he was not pushy at all, giving us the time and space we needed to make our decision.
He patiently walked us through the whole process step by step and worked hard to ensure we got the best deal possible. We couldn’t be happier with the service we received. Thank you, Ross!
May 4, 2026
Reply from DFS Furniture - Hanley
Good afternoon Bryn,
Thank you so much for taking the time to write us a 5* review, your feedback is always appreciated. We are really happy to hear that you had a great experience in store with Ross.
Kind regards,
Lia
DFS Customer Support
Great service from the staff
Great service from the staff, in particular Chrissie and Andy. Very informative and professional.
May 3, 2026
Reply from DFS Furniture - Hanley
Hi there, thanks for taking the time to leave a 4-star review, it's great to hear feedback like this!
Kind Regards,
Vanessa
DFS Customer Support
New Sofa
We had a good visit to dfs at Hanley.
On arrival in the store a member of staff came over to greet us & ask if we needed some help.
We knew what we were looking for & Ross kindly guided us to the range of furniture we had come to look at.
The store was bright & clean & nicely laid out.
I had done my initial search on line.
We would not purchase a sofa without seeing & sitting on it, pleased we found the sofa in the store.
A positive visit.
We purchased the sofa complete with the stain protection & delivery was estimated at 4 - 5 weeks, this suited our time frame perfectly.
Looking forward to receiving our new sofa.
May 2, 2026
Reply from DFS Furniture - Hanley
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.
Kind Regards,
Vanessa
DFS Customer Support
Really greasy experience today from…
Really greasy experience today from staff member -as returned customers we felt very much appreciated and supported.
May 2, 2026
Reply from DFS Furniture - Hanley
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Vanessa
DFS Customer support
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