DFS Furniture - Haverfordwest Reviews 

2,484
TrustScore 5 out of 5

4.9

Fishguard Road, SA61 2AT Haverfordwest, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Greeted by a friendly member of staff.She gave us details of where the different sofas were in the store. She wasn't pushy,and left us to look at and try different sofas. We were offered us a cup o... See more

Company replied

Rated 5 out of 5 stars

From the second I walked into the shop I was greeted with a smiling helpful sales person, Hope. After walking around the store testing a number of sofas and talking with Hope, she helped us pick th... See more

Company replied

Rated 5 out of 5 stars

We had a fantastic experience with Hope today. She was incredibly friendly, welcoming, and knowledgeable from the moment we arrived. She took the time to listen to what we were looking for, offere... See more

Company replied

Rated 5 out of 5 stars

Becca and Kim have been outstanding never pushy the are exceptional members of your team. Nothing has been too much, from going in with sofa in my mind that was actually an online exclusive to th... See more

Company replied


Company details

  1. Furniture Store
  2. Furniture Accessories
  3. Home Goods Store
  4. Living Room Furniture Store
  5. Sofa Store
  6. Upholstery Shop

Written by the company

Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk

Written by the company


Contact info

  • Fishguard Road, SA61 2AT, Haverfordwest, United Kingdom

  • 0333 999 9523

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(2,484)

100,498 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service engagement

Your staff were knowledgeable on the products and made really helpful suggestions.

July 24, 2026
DFS Furniture - Haverfordwest logo

Reply from DFS Furniture - Haverfordwest

Hello,

Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Very helpful staff

Very helpful staff, gave us useful information and plenty of time to make our choice. Very good service and a pleasant experience.

July 22, 2026
DFS Furniture - Haverfordwest logo

Reply from DFS Furniture - Haverfordwest

Hello,

We are really grateful for your kind words and for sharing your experience!

Kind regards,
Holly M
DFS Customer Support

Rated 4 out of 5 stars

Very happy with product

Very happy with product. Service was good. Didn’t have a choice to collect had to have delivered which cost me a further £50.00 and then a day off work to make sure home for delivery so maybe this is where things could be improved

July 15, 2026
DFS Furniture - Haverfordwest logo

Reply from DFS Furniture - Haverfordwest

Hello Robert,

We are really grateful for your kind words and for taking the time to share your experience. After looking at the order no additional charges for delivery were issued.

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

The Salesman

The Salesman, Steve, was very helpful and knowledgeable; he made the whole buying process easy and stress free.

July 20, 2026
DFS Furniture - Haverfordwest logo

Reply from DFS Furniture - Haverfordwest

Hello Mr Glynn-Williams,

Thank you for leaving us a 5* review. We’re happy that our fabulous store team met your expectations. We're excited for you to receive your lovely new furniture!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Friendly staff

Friendly staff, very helpful

July 19, 2026
DFS Furniture - Haverfordwest logo

Reply from DFS Furniture - Haverfordwest

Hello,

Thank you for your great review.

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

We have a loverly lady called Keri who…

We have a loverly lady called Keri who helped us all the way through our till the end and she made us feel very comfortable. She explained everything really good.

July 19, 2026
DFS Furniture - Haverfordwest logo

Reply from DFS Furniture - Haverfordwest

Hello,

We are really grateful for your kind words and for sharing your experience!

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Thank You for Helping Us Find the Perfect Sofa

We had a fantastic experience with Hope today. She was incredibly friendly, welcoming, and knowledgeable from the moment we arrived. She took the time to listen to what we were looking for, offered helpful advice, and was extremely patient while we considered our options.

Hope’s attention to detail was excellent, and her expertise helped us avoid making a costly mistake with sizing. She was efficient, professional, and genuinely seemed to care about helping us find the right sofa for our home rather than simply making a sale.

Nothing was too much trouble, and she made the whole process enjoyable and stress-free. We are so grateful for her help and would highly recommend her to anyone looking for outstanding customer service.

July 18, 2026
DFS Furniture - Haverfordwest logo

Reply from DFS Furniture - Haverfordwest

Hello,

We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!

Kind regards,

Lorraine A
DFS Customer Support

Rated 5 out of 5 stars

Great customer service from Hope

Hope was brilliant, answered all our questions and was very helpful. Great customer service.

July 18, 2026
DFS Furniture - Haverfordwest logo

Reply from DFS Furniture - Haverfordwest

Hello,

We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.

Kind regards,

Lorraine A
DFS Customer Support

Rated 5 out of 5 stars

From the second I walked into the shop…

From the second I walked into the shop I was greeted with a smiling helpful sales person, Hope.

After walking around the store testing a number of sofas and talking with Hope, she helped us pick the right sofa for us with the added extra we wanted to. Plus a new rug on top. Would highly recommend she made the experience very pleasant.

June 10, 2026
DFS Furniture - Haverfordwest logo

Reply from DFS Furniture - Haverfordwest

Good Afternoon,

Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!

Kind Regards,

Lorraine A
DFS Central Customer Support

Rated 5 out of 5 stars

Would recommend.

Greeted by a friendly member of staff.She gave us details of where the different sofas were in the store. She wasn't pushy,and left us to look at and try different sofas.
We were offered us a cup of coffee, which was very nice.
When we decided on the sofa that we wanted. We went through all the options available to us,with regards to seating options,materials etc.
At no point did we feel pressured into any decisions. A great shopping experience. And would definitely recommend this store.

July 17, 2026
DFS Furniture - Haverfordwest logo

Reply from DFS Furniture - Haverfordwest

Hello,

Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!

Kind regards,

Lorraine A
DFS Customer Support

Rated 5 out of 5 stars

Staff in shop was very professional

Staff in shop was very professional

July 16, 2026
DFS Furniture - Haverfordwest logo

Reply from DFS Furniture - Haverfordwest

Hello Kevin,

Amazing review, we really appreciate it!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Lovely comfy chair

Called in on the off chance of getting a large comfy chair, I was met by a young lady that helped me with my needs.
The colour & size was just perfect with the Tamara range.
Just what I had in mind for my dining room so I had to order it.

July 15, 2026
DFS Furniture - Haverfordwest logo

Reply from DFS Furniture - Haverfordwest

Hello,

Thank you so much for taking the time to give us a 5 star rating and to share your experience with others. It is much appreciated!

Kind regards
Holly M
DFS Customer Support

Rated 5 out of 5 stars

great service

great service, polite staff and very helpful

July 13, 2026
DFS Furniture - Haverfordwest logo

Reply from DFS Furniture - Haverfordwest

Hello,

Thank you for your 5 star review.

Kind regards
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Very friendly staff

Very friendly staff, who made sure we understood all the terms and conditions. My main concern was was the matearial of the sofa because I have a dog . But they took my concerns into consideration and suggested the resilient range. I was very happy with the service and information I have received today.

July 13, 2026
DFS Furniture - Haverfordwest logo

Reply from DFS Furniture - Haverfordwest

Hello,

Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!

Kind regards,

Lorraine A
DFS Customer Support

Rated 5 out of 5 stars

The best team

Becca and Kim have been outstanding never pushy the are exceptional members of your team.
Nothing has been too much, from going in with sofa in my mind that was actually an online exclusive to then changing my mind to a corner sofa in a teal.
From start to finish excellent service!!!

Thank you for everything girls ❤️

July 11, 2026
DFS Furniture - Haverfordwest logo

Reply from DFS Furniture - Haverfordwest

Hello,

Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about your great experience with DFS. Thank you so much for placing an order with us.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Efficiency

Efficiency. Kerry was amazing !

July 11, 2026
DFS Furniture - Haverfordwest logo

Reply from DFS Furniture - Haverfordwest

Hello,

Thank you for your great review.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Hope was really good with helping us…

Hope was really good with helping us choose the right fabric for our new sofa's. She was very knowledgeable and friendly aswell. Will definitely go back to her when I need anything else.

July 10, 2026
DFS Furniture - Haverfordwest logo

Reply from DFS Furniture - Haverfordwest

Hello Emma,

Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Kim in haverfordwest was very kind…

Kim in haverfordwest was very kind explained everything simlply so we understood everything thank you

July 10, 2026
DFS Furniture - Haverfordwest logo

Reply from DFS Furniture - Haverfordwest

Hello,

Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!

Kind regards,

Lorraine A
DFS Customer Support

Rated 5 out of 5 stars

Very helpful staff

Very helpful staff, had a great experience sofa shopping.

July 9, 2026
DFS Furniture - Haverfordwest logo

Reply from DFS Furniture - Haverfordwest

Good Afternoon,

Thank you so much for taking the time to share your lovely review, it's much appreciated!

Kind Regards,

Jordan
DFS Customer Support

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look