DFS Furniture - Hereford Reviews 

3,029
TrustScore 5 out of 5

4.9

Newtown Road, Hereford Retail Park, HR4 9LH Hereford, GB


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See what reviewers are saying

Rated 5 out of 5 stars

The advisor who looked after us was excellent he was careful to give us all the information we needed and was friendly and efficient. I can honestly say it was because of him we felt comfortable and... See more

Company replied

Rated 5 out of 5 stars

I was greeted by staff member Tom who was extremely polite, courteous and knowledgeable. He presented very well, dressed smart but casual and spoke eloquently. My time with him was great. He listened... See more

Company replied

Rated 5 out of 5 stars

On the first visit Lyn spent along time with us going through all the items we wanted then recommended a sofa and chair and the fabric. Today Michael again spent along time with us going through the o... See more

Company replied

Rated 5 out of 5 stars

Another great experience at DFS. No pushy sales. We were left alone until we were ready to make our purchase, then George was very helpful and explained everything in great detail. A little more pus... See more

Company replied


Company details

  1. Furniture Store
  2. Furniture Accessories
  3. Home Goods Store
  4. Living Room Furniture Store
  5. Sofa Store
  6. Upholstery Shop

Written by the company

Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk

Written by the company


Contact info

  • Newtown Road, Hereford Retail Park, HR4 9LH, Hereford, United Kingdom

  • 0333 999 9828

4.9

Excellent

TrustScore 5 out of 5

3K reviews

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4.9

All reviews

(3,029)

95,112 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent staff

Bright, bubbly friendly staff. Approachable and helpful. Easy transaction. Found what we wanted and was sorted without issue.

April 26, 2026
DFS Furniture - Hereford logo

Reply from DFS Furniture - Hereford

Hello,

We are really grateful for your kind words and for sharing your experience!

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Nice staff

Orderd are sofa easy and efficient thankyou

April 25, 2026
DFS Furniture - Hereford logo

Reply from DFS Furniture - Hereford

Hello,

Thank you for your great review.

Kind regards
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Excellent service!

Visited DFS in Hereford today, the staff were amazing, looked at sofas that fitted our requirements. The sales lady was very professional in giving us advice to make sure we brought the right product.
We were not rushed and given plenty of time to decide, l would recommend DFS.

April 25, 2026
DFS Furniture - Hereford logo

Reply from DFS Furniture - Hereford

Hello,

Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

The Staff at DFS Hereford are briliant.

The Staff at DFS Hereford are briliant.
Especially Louise and Lyn. They were both very friendly and helpful and we particularly appreciated the sit down and coffees whilst we looked round for new sofas.
We found exactly the furniture we needed and the credit option was properly explained.

April 16, 2026
DFS Furniture - Hereford logo

Reply from DFS Furniture - Hereford

Hello,

Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about the fantastic service received. Thank you so much for placing an order with us.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Great service

We were welcomed by a lady called Lyn and she walked around give us advice on different sofas. We came back in today and lyn came and greeted us again. And I walked away with the sofa I wanted with the help of 2 other members of staff. 10* lovely staff and quick service

April 20, 2026
DFS Furniture - Hereford logo

Reply from DFS Furniture - Hereford

Good morning,

Your feedback is greatly appreciated, thank you for sharing your review with others and we look forward to you receiving your new furniture!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Excellent service from all staff…

Excellent service from all staff members.
Comprehensive all round service.
All queries answed.
Thank you.

April 20, 2026
DFS Furniture - Hereford logo

Reply from DFS Furniture - Hereford

Good morning Mark,

Thanks for sharing your lovely review!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Fantastic service

Fantastic service
Louise was extremely helpful in taking us through different products and giving us time to choose our colour. She was good at asking what we needed to find the right product for us. The service she gave was outstanding. The whole team were friendly and approachable.

April 19, 2026
DFS Furniture - Hereford logo

Reply from DFS Furniture - Hereford

Good Morning,

Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Louise met your expectations in store and we hope you enjoy your furniture when it arrives!

Kind Regards,
Jordan
DFS Customer Support

Rated 4 out of 5 stars

It was a nice experience with staff and…

It was a nice experience with staff and floor manager

April 11, 2026
DFS Furniture - Hereford logo

Reply from DFS Furniture - Hereford

Good Morning,

Thank you for taking the time to give us a 5* rating, it is much appreciated!

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

Excellent service

Had a problem while placing an order for a corner sofa but the problem was dealt with swiftly and fairly can't praise the manager and the staff Maddie and Neil enough. It was an absolute pleasure going to the Hereford branch

April 18, 2026
DFS Furniture - Hereford logo

Reply from DFS Furniture - Hereford

Good Morning,

Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Neil met your expectations in store and we hope you enjoy your furniture when it arrives!

Kind Regards,
Jordan
DFS Customer Support

Rated 5 out of 5 stars

Couldn’t of asked for a more polite and…

Couldn’t of asked for a more polite and thorough explanation about everything with Harry.
Very helpful, lovely young man

April 17, 2026
DFS Furniture - Hereford logo

Reply from DFS Furniture - Hereford

Hello,

We are really grateful for your kind words and for sharing your experience!

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Finally found the sofa we have been…

Finally found the sofa we have been looking for. Members of staff were brilliant, really informative and helpful.
Wasn’t pushy about anything but just made sure we had all the information and options before making a decision.

April 16, 2026
DFS Furniture - Hereford logo

Reply from DFS Furniture - Hereford

Thanks for this fabulous review. We appreciate you sharing it with others!

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

Great customer service

Great customer service. No pressure, no hounding, just perfect. Made the experience of shelling out over 3k enjoyable (ish 🤣)
Great job

April 15, 2026
DFS Furniture - Hereford logo

Reply from DFS Furniture - Hereford

Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

Attentive

Attentive, polite service.

April 15, 2026
DFS Furniture - Hereford logo

Reply from DFS Furniture - Hereford

Hello,

Thank you for your kind review.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Tom was very helpful without being…

Tom was very helpful without being overbearing...
Good quality furniture at a decent price

April 14, 2026
DFS Furniture - Hereford logo

Reply from DFS Furniture - Hereford

Good morning Tina,

Thanks for your lovely feedback, we’re glad to hear Tom met your expectations and gave you all the info you needed to make your purchase.

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

I had a great experience at DFS…

I had a great experience at DFS yesterday when purchasing my sofa. The young man who assisted me was excellent from start to finish. He was friendly, professional, and very knowledgeable about the products. He took the time to explain the different options available and helped me choose a sofa that suited my needs perfectly without being pushy.
His customer service really stood out and made the whole process smooth and enjoyable. A big thank you to him for the help it was very much appreciated!

April 13, 2026
DFS Furniture - Hereford logo

Reply from DFS Furniture - Hereford

Good afternoon Michael,

Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Maddie and Tom went above and beyond!

Maddie introduced herself as a friendly sales woman and made my experience shopping with DFS amazing. She was extremely knowledgable and enthusiastic, whilst putting me under no pressure to order a sofa with her today. After both herself and Tom thoroughly explained the order process to me I decided to go ahead and order two sofas today. Tom was very helpful and friendly when reviewing my order and explaining the finance options to me. I would not hesitate to recommend Maddie and Tom at DFS!

April 13, 2026
DFS Furniture - Hereford logo

Reply from DFS Furniture - Hereford

Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

Spent an enjoyable afternoon choosing…

Spent an enjoyable afternoon choosing our new sofa. Staff always available to help and to provide coffee and answer questions.

April 6, 2026
DFS Furniture - Hereford logo

Reply from DFS Furniture - Hereford

Hi there, thanks for your 5-star review, we really appreciate the feedback!

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

Warm welcome from both Tom and Lynn

Warm welcome from both Tom and Lynn - both of whom were very knowledgeable about the product and went out of their way to answer all of our questions - resulting in our purchase - providing a pleasant and positive experience, thank you

April 11, 2026
DFS Furniture - Hereford logo

Reply from DFS Furniture - Hereford

Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.

Kind Regards,
Vanessa
DFS Customer Support

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