Having visited the store 3 times over the last week, to view different options, the store was always clean and tidy. The staff asked if we required any assistance but left us to look around with no p... See more
Company replied
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See what reviewers are saying
Our store advisor (Chris) was more than helpful, he explained everything to us so that we understood and answered all our questions we put to him. He helped us with colour schemes and materials whi... See more
Company replied
We are welcomed into the shop by each member of staff, two of which introduced themselves by names on our arrival. We were left to look around and then someone joined us. Everyone was so polite and he... See more
Company replied
The choice of two seater, electric recliner was excellent. Due in no small part to Chris, who was extremely helpful and went into our order thoughouly, without pressure selling. Delighted with the ent... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Old Shoreham Rd, Goldstone Retail Park, BN3 7PN, Hove, United Kingdom
- 0333 999 9786
4.8
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Great customer service from Kerry
Great customer service from Kerry. Dealt with our order very efficiently and in a friendly manner.
May 4, 2026
Reply from DFS Furniture - Hove
Good afternoon,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
Jess was very helpful and informative
Jess was very helpful and informative, it was a pleasure to have her do my order
May 4, 2026
Reply from DFS Furniture - Hove
Good afternoon Jill,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
5 star service
Customer care was amazing and Kerry made sure of that. I was well informed and supported through the whole process of purchasing my new sofa. Thank you
May 3, 2026
Reply from DFS Furniture - Hove
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Kerry.
Kind Regards,
Jordan
DFS Customer Support
The member of staff was very…
The member of staff was very professional very helpful. She talked. me through the whole process and explained. The services you provide. very happy with everything, thank you.
May 3, 2026
Reply from DFS Furniture - Hove
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
This is the third time I have purchased…
This is the third time I have purchased my sofa from dfs in hove over the last 30 years. Very helpful service from Owen a welcome cup of coffee and knowledgeable about our product and how to look after it .
Excellent customer service .
May 3, 2026
Reply from DFS Furniture - Hove
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
Great buy
Great experience really helpful staff member, not rushed or pushed into buying. I wasn't necessarily going to buy but decided to as it was just what I was looking for.
May 2, 2026
Reply from DFS Furniture - Hove
What an amazing review, thank you so much for taking the time to write this 😊
Kind Regards,
Vanessa
DFS Customer Support
We found our perfect sofa…
My partner and I had a fantastic experience today, Gabby was amazing so knowledgeable and helpful. We found our perfect sofa.
May 2, 2026
Reply from DFS Furniture - Hove
Hello, thank you so much for your review. We are so happy to hear this!
Kind Regards,
Vanessa
DFS Customer Support
DFS... better than the rest
The gentleman who served us was most knowledgable and helpful. We couldn't make our mind up which to purchase, colour etc. He explained about the sofas we were interested in and helped us make our choice.
May 2, 2026
Reply from DFS Furniture - Hove
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Gabriella was fantastic
Gabriella was fantastic. She had so much patience and advised us very well .
This young lady will go places 🙂
May 2, 2026
Reply from DFS Furniture - Hove
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Excellent service and great customer…
Excellent service and great customer service, cheers Mark
May 2, 2026
Reply from DFS Furniture - Hove
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Hove
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Great customer experience
The showroom is offering a great variety and once we have got our eye on the sofa we liked, Chris made sure we got what we needed; what a great experience we had. Great product, excellent customer service and seamless process.
May 2, 2026
Reply from DFS Furniture - Hove
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Great quality and variety with knowledgeable and friendly staff
I was greeted as soon as I entered and served it immediately I knew what I wanted and Paul was very knowledgeable about the product and exceedingly polite and courteous I felt very comfortable and reassured with my buy and excited I would highly recommend DFS to friends and family
May 1, 2026
Reply from DFS Furniture - Hove
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Vanessa
DFS Customer Support
The purchase went smoothly and the…
The purchase went smoothly and the finance process approved and was easy
April 27, 2026
Reply from DFS Furniture - Hove
Hello,
Thank you for sharing your kind feedback with us.
Kind Regards,
Holly M
DFS Customer Support
Every DFS needs a Chris!…
Chris was welcoming and very thorough in ensuring we had all the information we needed. It was lovely to meet someone who was so helpful, without us ever feeling pressured. The cup of tea was very welcome too!
April 27, 2026
Reply from DFS Furniture - Hove
Good morning Diane,
We're really grateful you shared this amazing 5* review. We are glad to hear that Chris helped you choose your lovely new furniture. It is really appreciated that you took the time to share your kind words and we hope you love your furniture when it arrives.
Kind regards,
Lia
DFS Customer Support
Service in shop was very good
Service in shop was very good, follow up , not so good , conflicting messages re credit approval leading to confusion, a delivery system not that helpful
April 19, 2026
Reply from DFS Furniture - Hove
Good Morning,
Thank you so much for taking the time to contact us today. Your feedback is greatly appreciated. Please accept our apologies if you are experiencing a problem with your order and the lack of communication from DFS.
I have taken a look into your order and can see this is with our third party delivery company and please be rest assured they will be in contact with you to arrange the delivery as soon as possible.
Kind Regards,
Lorraine A
DFS Central Customer Support
Reply from DFS Furniture - Hove
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Great customer service
Great customer service. The sales woman was friendly, asked for the right information to offer the most suitable range of options that would match our living room. Also provided a range of flexible payment options. Excellent.
April 25, 2026
Reply from DFS Furniture - Hove
Hello,
Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.
Kind Regards,
Holly M
DFS Customer Support
We had a tricky order with the…
We had a tricky order with the measurements needed, but we were helped with that to a high standard, and got the furniture we needed. Very highly recommended
April 25, 2026
Reply from DFS Furniture - Hove
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
Brilliant experience today in DFS-…
Brilliant experience today in DFS- Hove. Great service. Thank you. 🤩
April 25, 2026
Reply from DFS Furniture - Hove
Hello,
Thank you for your positive feedback.
Kind regards,
Holly M
DFS Customer Support
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