Richard was so helpful in getting the best solution for our requirements. He was also really patient with my elderly mum when we brought her in to choose. Communication has also been great re delive... See more
Company replied
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See what reviewers are saying
recently visited the DFS sofa and furniture store and had such a great experience. I really loved the environment, it felt welcoming and comfortable. The staff were also amazing, especially the lady w... See more
Company replied
Mark is a true professional, an asset to DFS. He got to know me & my family, listened to what I wanted and tailored his solution to us. He provided no pressure and found the perfect balance between be... See more
Company replied
My wife and I went into DFS today to finally buy the corner seating unit we fell in love with three months previously. We are buying a house in France (a protracted affair) and choosing furn... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
James Bennett Ave, Futura Park 1, IP3 9SP, Ipswich, United Kingdom
- 0333 999 9847
4.9
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Zana suite
Helpful and efficient salesman who explained everything on how to care for suite and put me at ease. Easy to speak with and very pleasant. 10/10 for the salesman.
Will return in future for more buys.
April 14, 2026
Reply from DFS Furniture - Ipswich
Good afternoon Suzanne,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
It was very laid back but Mark was…
It was very laid back but Mark was around to call upon.
Very knowledgeable and we brought two sofas
April 14, 2026
Reply from DFS Furniture - Ipswich
Good afternoon Bev,
Thanks for your lovely feedback, we’re glad to hear Mark met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
Alexis who served us was very good and…
Alexis who served us was very good and informative
April 13, 2026
Reply from DFS Furniture - Ipswich
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Lovely sales rep Mark helped me with my…
Lovely sales rep Mark helped me with my order. Thank you for being patient with me :)
April 13, 2026
Reply from DFS Furniture - Ipswich
Hi there, thank you for your review. We're really pleased you were provided with all the information you needed, we hope this helped you choose the perfect sofa!
Kind Regards,
Vanessa
DFS Customer Support
Ross was really helpful and patient
Ross was really helpful and patient. He helped us get great deals on lovely furniture.
April 12, 2026
Reply from DFS Furniture - Ipswich
Hello,
Thank you for sharing your kind review with us.
Kind regards
Holly M
DFS Customer Support
Great in store experience
Great in store experience, not rushed and went through everything, all size & color options, different sofas etc. Thankyou Ross for your help & advice !
April 12, 2026
Reply from DFS Furniture - Ipswich
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Great experience
Ross was very helpful from start to finish. We were able to ask questions but also browse at our own leisure.
April 11, 2026
Reply from DFS Furniture - Ipswich
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
Tina was extraordinary
Tina was extraordinary! She was so patient guiding us, informing us of the different options, giving us time and space to decide! She was really clear explaining all the process as well, so we left the shop with no doubts, and really happy for our purchase. Thanks!
April 11, 2026
Reply from DFS Furniture - Ipswich
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Salesman was amazing and helpful.
April 11, 2026
Reply from DFS Furniture - Ipswich
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
A very worthwhile visit
Tina was brilliant! She showed us some sofa beds and we immediately liked them. She talked us through everything and we purchased two different ones
April 10, 2026
Reply from DFS Furniture - Ipswich
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Vanessa
DFS Customer Support
Great advice and information.
Great advice and information. Very clear on prices, delivery details and aftercare. Absolutely love the sofas we’ve purchased and can’t wait to receive them.
April 10, 2026
Reply from DFS Furniture - Ipswich
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Ipswich
Hi there, thanks for taking the time to leave a 4-star review, it's great to hear feedback like this!
Kind Regards,
Vanessa
DFS Customer Support
Very helpful and informative but not…
Very helpful and informative but not atall pushy with sale.
April 3, 2026
Reply from DFS Furniture - Ipswich
What an amazing review, thank you so much for taking the time to write this 😊
Kind Regards,
Vanessa
DFS Customer Support
We were very impressed with how we…
We were very impressed with how we were dealt with and could not have asked for more help went out of
his way to accommodate our needs and would certainly recommend DHS to other people.
April 9, 2026
Reply from DFS Furniture - Ipswich
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Richard was amazing
Richard was amazing, very helpful and friendly, went out of his way to take the time to get the sofa we liked, filled us in on all details we needed made everything simple
April 6, 2026
Reply from DFS Furniture - Ipswich
Hi, thank you so much for your 5* review. We're really glad that you had a great shopping experience at DFS, we can’t wait to deliver.
Kind Regards,
Vanessa
DFS Customer Support
Friendly customer service
Very friendly customer service. Eager to help and assist. Loved the screen in store where we could see the sofa we liked, in different colours and formations. One small comment would be we were in store a lot longer, due to all the talking after and trying to sell add ons.
March 13, 2026
Reply from DFS Furniture - Ipswich
Good afternoon Cas,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
We went into DFS just to have a look
We went into DFS just to have a look, we had an idea of what we wanted in mind, & we were served by Tina, she recommended what she thought we be good, & she was right! Tina was very helpful & considerate to our needs, consequently we have ordered a very nice sofa, & I have to say the competitors are not a patch on DFS.
April 6, 2026
Reply from DFS Furniture - Ipswich
Good afternoon Samm,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Staff were extremely helpful
April 7, 2026
Reply from DFS Furniture - Ipswich
Good morning Alex,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
Lexi was very helpful explained…
Lexi was very helpful explained everything and very friendly
April 7, 2026
Reply from DFS Furniture - Ipswich
Good morning,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
The very excellent Lisa
Lisa, the girl who dealt with us was excellent. However we waited nearly an hour to be seen by her, you have a staffing problem. Don't blame Lisa.
April 7, 2026
Reply from DFS Furniture - Ipswich
Good morning Stephen,
Thanks for the 5 stars! We apologise for the wait time to be seen in store. The feedback is much appreciated.
Kind regards,
Lia
DFS Customer Support
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