We received excellent customer service and care from Reece today. Having been on the hunt for sofas for quite some time, his helpful advice and attentiveness were truly second to none. We are incredi... See more
Company replied
Location
Switch locationNorthfield Avenue, Belgrave Retail Park, NN16 9TS Kettering, GB
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Great store in Kettering , Nigel was pleasant , informative and straight to point with all relevant info . Wasn’t pushy , let me and wife discuss options and came back to finish off the order etc . T... See more
Company replied
The sales advisor Cherise was friendly, helpful & knowledgable. I was offered a hot drink straight away. She explained about the sofa I liked & showed me the colour swatches & sofa dimentions. I didn'... See more
Company replied
We initially spoke with Nigel who was friendly and knowledgeable about the settee we were looking at. Don was particularly helpful too and when we wrnt to place the order James assisted us offering a... See more
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Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Northfield Avenue, Belgrave Retail Park, NN16 9TS, Kettering, United Kingdom
- 0333 999 9840
4.9
Excellent
3K reviews
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Lovely comfortable sofa and helpful service.
Lucy was extremely helpful and really helped me to choose the ideal sofa. Allowed me to take my time and reach my own decision. Very nice looking and comfortable sofa.
March 2, 2026
Reply from DFS Furniture - Kettering
Good afternoon Simon,
Thanks for your lovely feedback, we’re glad to hear Lucy met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
The salesman was very attentive
The salesman was very attentive, helpful and clearly knowledgeable. A credit to your company.
March 1, 2026
Reply from DFS Furniture - Kettering
Hello,
Thank you so much for taking the time to give us a 5 star rating and to share your experience with others.
Kind regards
Holly M
DFS Customer Support
You wasn’t pressured into buying…
You wasn’t pressured into buying anything as soon as you walked in the door
March 1, 2026
Reply from DFS Furniture - Kettering
Hello,
Thank you for your great feedback.
Kind Regards,
Holly M
DFS Customer Support
found the perfect sofa
Friendly and informative, gave us time to have a good look around and test out sofas in our own time, a sweet hot chocolate drink whilst we were discussing our choices was very welcome
March 1, 2026
Reply from DFS Furniture - Kettering
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
amazing service from the gentleman that…
amazing service from the gentleman that served us and had a lovely conversation and answered every question with ease.
February 28, 2026
Reply from DFS Furniture - Kettering
Good Afternoon,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Lorraine A
DFS Central Customer Support
Reply from DFS Furniture - Kettering
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us. We look forward to seeing you again in the future!
Kind regards,
Lorraine A
DFS Central Customer Support
Allowed own time to look round
Allowed own time to look round, helpful sale assissant
February 27, 2026
Reply from DFS Furniture - Kettering
Hello,
Thank you for your positive feedback.
Kind Regards,
Holly M
DFS Customer Support
Sofa buying experience
Lucy was extremely helpful and was able to provide us with all the information we needed to make our selection.
February 24, 2026
Reply from DFS Furniture - Kettering
Hello,
Thank you for sharing your great feedback with us.
Kind regards,
Holly M
DFS Customer Support
Really good experience
Really good experience, knowledgeable staff member who gave plenty of time for us to make a decision
February 19, 2026
Reply from DFS Furniture - Kettering
Good morning,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
Very good customer service
Very good customer service. Gave us plenty of time to look around.
February 25, 2026
Reply from DFS Furniture - Kettering
Hello,
Thank you for your positive feedback.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Kettering
Hello,
Thank you for your kind feedback.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Kettering
We appreciate you taking the time to share your 5-star experience with us! We are so glad that our staff was helpful and friendly.
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Kettering
We appreciate you taking the time to leave us this great review. We are so glad to hear that our service was quick and easy for you.
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Kettering
Good Afternoon Charles,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Kettering
Good morning,
Great review, thanks for sharing!
Kind Regards
Lia
DFS Customer Support
So easy to select whaNew Sofat we wanted
So easy to select what we wanted. Great service.
February 22, 2026
Reply from DFS Furniture - Kettering
Good morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Was able to walk around the store…
Was able to walk around the store without feeling pressured into buying anything , assistant was very helpful when we had decided what we wanted
February 21, 2026
Reply from DFS Furniture - Kettering
Good morning Helen,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Fantastic customer service
Fantastic customer service, After have a good look around, in a sea of wonderful of choices, we found the furniture we was looking, the sales representative Nigel was extremely polite and helpful laid out all the options and choices, there was no hard sell and we walked away very happy in the purchases we made.
February 21, 2026
Reply from DFS Furniture - Kettering
Good afternoon Michael,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
Lucy was very helpful and knowledgeable…
Lucy was very helpful and knowledgeable
Good prices ( had my first leather suite from DFS 25 years ago and lasted all those years too ( the chair stool and table went to another home and is still being used))
February 20, 2026
Reply from DFS Furniture - Kettering
Good morning Julie,
It is really appreciated that you took the time out to share your kind words. We are glad to hear Lucy helped you make an informed choice on the furniture that best suits you. We hope you enjoy your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Kettering
Good Morning,
Great review, thanks for sharing!
Kind Regards
Lorraine A
DFS Central Customer Support
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