Store was laid out well, staff were polite, courteous and helpful, especially Madeleine who was a joy to be served by ! She was friendly, knowledgeable and a delightful young lady who is a credit t... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Great experience from start to finish, Aaron was helpful and patient from the first moment, two visits later we ordered the new sofa set. At no time was it hard sell, he answered all our questions an... See more
Company replied
We had a fantastic experience. It has been 20 years since we last brought our last over and things are very different since then but the young lad who served us put our minds to ease and offered us a... See more
Company replied
Brilliant service, lovely, helpful, knowledgeable staff! Whole process was easy and enjoyable lady who helped us was amazing and a credit to dfs.
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Hardwick Road, PE30 4NA, King's Lynn, United Kingdom
- 0333 999 9748
4.9
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very welcoming stuff
Very welcoming staff. Gave us time to look around and was more than willing to help. Tried to sell us add on was a little surprised when we said no. But overall service was great
June 13, 2026
Reply from DFS Furniture - Kings Lynn
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Lorraine A
DFS Central Customer Support
Reply from DFS Furniture - Kings Lynn
Hello,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
The sale assistant was polite and…
The sale assistant was polite and knowledgeable, the whole process was smooth and straight forward.
Although I was slightly disappointed to learn that the settee was to be made in China, I cannot believe that the steel frame could not be constructed in the UK.
June 2, 2026
Reply from DFS Furniture - Kings Lynn
Hello,
Thank you so much for your kind words and for taking the time to give us an amazing review. We really do appreciate it and hope you enjoy your furniture when it arrives!
Kind regards
Holly M
DFS Customer Support
Excellent service
Excellent service, was left to look around until we were ready to order the suite we were looking for.
The guy came over and introduced himself was very polite and helpful he explained all that was relevant,
When I paid for the for the suite I unknowingly overpaid by £160,when both guys recounted it they realised my mistake and returned the money to me, well done lads.
June 10, 2026
Reply from DFS Furniture - Kings Lynn
Hello,
Thank you for choosing DFS to purchase your new sofa. We are grateful for you sharing your experience with others and giving us a 5 star rating. We hope you love the furniture when it arrives in your home!
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Kings Lynn
Hello Lou,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
Colin was awesome....he spent a lot of…
Colin was awesome....he spent a lot of time answering our questions on different settees....
First class service
June 8, 2026
Reply from DFS Furniture - Kings Lynn
Hello Kevin,
Thanks for your lovely feedback, we’re glad to hear Colin met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Kings Lynn
Hello,
Thank you for your great review.
Kind regards
Holly M
DFS Customer Support
customer service friendly and very…
customer service friendly and very helpfull Colin he was very experience.
June 6, 2026
Reply from DFS Furniture - Kings Lynn
Hello,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
The staff member Colin was extremely…
The staff member Colin was extremely helpful in our view. No pressure and gave us the time to make our minds up.
June 6, 2026
Reply from DFS Furniture - Kings Lynn
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Service was good and quick
June 6, 2026
Reply from DFS Furniture - Kings Lynn
Hello,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
They have made it easy to purchase on…
They have made it easy to purchase on line
Thank you
June 6, 2026
Reply from DFS Furniture - Kings Lynn
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind regards,
Lia
DFS Customer Support
Allowed to take time when choosing
No pushy sales person had a nice relaxed time and they were there to help if needed
June 5, 2026
Reply from DFS Furniture - Kings Lynn
Hello Dawn,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
We were greeted by Madeleine in the…
We were greeted by Madeleine in the kings Lynn showroom and she was attentive and polite and able to answer all of our questions with confidence and product knowledge. Her great attitude led to a sale.
June 4, 2026
Reply from DFS Furniture - Kings Lynn
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Kings Lynn
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Lorraine A
DFS Central Customer Support
Staff were great
Staff were great, took us through all options explained everything clearly. Excellent service
June 1, 2026
Reply from DFS Furniture - Kings Lynn
Hello Kat,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Great friendly staff that really know…
Great friendly staff that really know their stuff.
10/10
June 1, 2026
Reply from DFS Furniture - Kings Lynn
Hello Gavin,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Very helpful
Very helpful, informative and patient salesman, Colin. Listened to our specifications and at no time did we feel pressured into anything.
May 30, 2026
Reply from DFS Furniture - Kings Lynn
Good Morning,
Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Colin.
Kind Regards,
Jordan
DFS Customer Support
Great service and sofa arrived much…
Great service and sofa arrived much sooner than expected really pleased.
May 17, 2026
Reply from DFS Furniture - Kings Lynn
Good Morning,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Kings Lynn
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Excellent customer service from Maddie
Excellent customer service from Maddie, very professional, helpful, welcoming and gave excellent advice
May 30, 2026
Reply from DFS Furniture - Kings Lynn
Good Morning,
Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Maddie.
Kind Regards,
Jordan
DFS Customer Support
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.