We knew what sofa we wanted to look at in person, Aaron spoke with us within a few minutes of walking into store and let us know he was available should we need anything or have any questions. He then... See more
Company replied
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See what reviewers are saying
Store was laid out well, staff were polite, courteous and helpful, especially Madeleine who was a joy to be served by ! She was friendly, knowledgeable and a delightful young lady who is a credit t... See more
Company replied
Great experience from start to finish, Aaron was helpful and patient from the first moment, two visits later we ordered the new sofa set. At no time was it hard sell, he answered all our questions an... See more
Company replied
We had a fantastic experience. It has been 20 years since we last brought our last over and things are very different since then but the young lad who served us put our minds to ease and offered us a... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Hardwick Road, PE30 4NA, King's Lynn, United Kingdom
- 0333 999 9748
4.9
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Friendly helpful staff .
May 18, 2026
Reply from DFS Furniture - Kings Lynn
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards
Vanessa
DFS Customer Support
Staff very professional and helpful at…
Staff very professional and helpful at Kings Lynn store.
May 19, 2026
Reply from DFS Furniture - Kings Lynn
Good morning Karen,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Kings Lynn
Good afternoon,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
Charlie was very helpful,she explained…
Charlie was very helpful,she explained and answered all our questions well.She created a very relaxed environment.
May 17, 2026
Reply from DFS Furniture - Kings Lynn
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
The sales lady was very good.
May 17, 2026
Reply from DFS Furniture - Kings Lynn
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Very helpful
Very helpful, listend, and showed us options to how to get the kind of sofa we wanted.
Showed us the different colours, available.
Informed us of the finance options.
Explained fully about the furniture and about the guarantees.
Was very polite and friendly.
May 16, 2026
Reply from DFS Furniture - Kings Lynn
Good afternoon Nicole,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Helpful staff.
The lady that helped us with our purchase was very helpful. She gave us lots of time to go back and forth with different ideas until we made a final decision.
May 16, 2026
Reply from DFS Furniture - Kings Lynn
Good morning Karen,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
very helpful good about DFS company
very helpful good about DFS company
thankyou to the young lady whom look after us!!
May 15, 2026
Reply from DFS Furniture - Kings Lynn
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Both our sofas arrived FAULTY
Both our sofas arrived FAULTY, DAMAGED & STAINED. Manager does not want to resolve it fairly, he seems to think we can buy a new sofa and they can just come and "fix" it, NO we not expect a brand new sofa or should i say sofas to be FIXED! Would never recommend DFS at all
May 15, 2026
Unprompted review
Reply from DFS Furniture - Kings Lynn
HI Louise, We are really sorry to hear the concerns you have raised this is really disappointing to hear and not the service we would expect to provide our customer. Looking into your order we are able to see the relevant team are looking into this further for you and you will be contacted within the next 72 hours to discuss this further.
Kind Regards,
Vanessa
DFS Customer Support
Excellent service
May 11, 2026
Reply from DFS Furniture - Kings Lynn
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Very informative staff and answered all…
Very informative staff and answered all our questions regarding our purchase of a new sofa and no pressure on sales.
May 12, 2026
Reply from DFS Furniture - Kings Lynn
Good morning Kelly,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Member of staff was very helpful
Member of staff was very helpful, knew what he was talking about. Explained everything nothing to much trouble, he was not pushy.
May 12, 2026
Reply from DFS Furniture - Kings Lynn
Good Afternoon,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Jordan
DFS Customer Support
Young man Arron explained everything we…
Young man Arron explained everything we needed to know, Truly made us feel at home. Only set back Liverpool supporter 😀😀
May 12, 2026
Reply from DFS Furniture - Kings Lynn
Good afternoon John,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Great experience
I found the showroom very interesting! Your staff although attentive were not pushy in any way. Once we had made a preliminary decision the young lady was very helpful and very aware of our time restraints
May 11, 2026
Reply from DFS Furniture - Kings Lynn
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Very good young man very helpful…
Very good young man very helpful answered all my questions
May 10, 2026
Reply from DFS Furniture - Kings Lynn
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Need more flexibility in delivery
Need more flexibility in delivery. When buying a new house and you are not sure of date of exchange of contracts.
Salesperson unable to confirm even after being given door size whether sofa will go through. All sofas should have confirmation included from manufacturer as to door size required.
Salesperson very good. DFS need to do above.
May 3, 2026
Reply from DFS Furniture - Kings Lynn
Good morning Elaine,
Thank you for taking the time to share your review with us, we do try and work around a customers availability when scheduling a delivery however if the chosen date is unsuitable we can always look at rearranging this for you. Our sales advisers can only offer advice regarding a product and access, it is a customers responsibility to check measurements of the furniture upon returning home to ensure the products are suitable.
Kind Regards,
Holly M
DFS Customer Support
Charlie our customer sales person at…
Charlie our customer sales person at the kings lynn branch was brilliant chatty and a hottie - very welcoming, explained everything to us and made things easy and simple all round
Couldn’t thank her enough bravo Charlie and thanks
May 9, 2026
Reply from DFS Furniture - Kings Lynn
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
The sales Lady was absolutly first…
The sales Lady was absolutly first class took the time to guide us through our requirments and provided options as we went along taking time to explain features that helped us narrow down our selection.
I couldn't fault her approach to the sale never did I fell pressured or rushed.
It was the perfect sales technique in my opinion coming from sales myself.
May 7, 2026
Reply from DFS Furniture - Kings Lynn
Good Morning,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind Regards,
Lorraine A
DFS Central Customer Support
Fantastic customer service
Excellent guidance and advice from sales representative. She took care to go through all options available and was patient and confident in her knowledge.
May 2, 2026
Reply from DFS Furniture - Kings Lynn
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Good service
We were very happy with the service we recieved, we are happy to purchase from dfs in the future.
April 28, 2026
Reply from DFS Furniture - Kings Lynn
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
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