DFS Furniture - Leicester Reviews 

6,576
TrustScore 5 out of 5

4.9

Everard Way, Fosse Park South, LE19 1UT Enderby, GB


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Rated 5 out of 5 stars

Our experience, walked into the store and made very welcome from the start . We had some idea what we wanted knowing we had choices of other outlets around DFS . We also knew we were looking at potent... See more

Company replied

Rated 5 out of 5 stars

We had a fantastic experience at DFS today thanks to Ben and Blaise. They were both incredibly friendly, knowledgeable, and patient throughout the whole process of choosing our new sofa. They took t... See more

Company replied

Rated 5 out of 5 stars

Satisfying service from start to finish ​Sales consultant Mohamed quickly understood that we needed a sofa on a tight delivery timeframe and pointed us directly to available options. ​His knowledge... See more

Company replied

Rated 5 out of 5 stars

Deesha was amazing, she guided us with our purchase, making us feel at home while we decided on a sofa model. She explained what we needed to know for finance, sofa care and other options really well.... See more

Company replied


Company details

  1. Furniture Store
  2. Furniture Accessories
  3. Home Goods Store
  4. Living Room Furniture Store
  5. Sofa Store
  6. Upholstery Shop

Written by the company

Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk

Written by the company


Contact info

  • Everard Way, Fosse Park South, LE19 1UT, Enderby, United Kingdom

  • 0333 999 9781

4.9

Excellent

TrustScore 5 out of 5

7K reviews

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4.9

All reviews

(6,576)

100,134 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very helpful assistant

Very helpful assistant, not too pushy guided me through the purchase process easily
Showed me several options

July 21, 2026
DFS Furniture - Leicester logo

Reply from DFS Furniture - Leicester

Hello Jayne,

Thanks for your fabulous review, we love to hear it!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Totally satisfied with our experience

Our experience, walked into the store and made very welcome from the start . We had some idea what we wanted knowing we had choices of other outlets around DFS . We also knew we were looking at potentially five settees, at this point nobody knew of this simply we were looking at settees. It wasn’t long before myself and my wife had full confidence in the salesman. After picking two settees for our kitchen diner we took extra time to place an order for three more . Never once did the salesman force any issues generally incredibly helpful throughout our experience.

July 19, 2026
DFS Furniture - Leicester logo

Reply from DFS Furniture - Leicester

Good Afternoon,

Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!

Kind Regards,

Lorraine A
DFS Central Customer Support

Rated 5 out of 5 stars

Blaze was super helpful and patient…

Blaze was super helpful and patient while our toddler made the process infinitely more difficult than it needed to be.

July 19, 2026
DFS Furniture - Leicester logo

Reply from DFS Furniture - Leicester

Hello,

Thank you for sharing your lovely feedback with us.

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

We had a fantastic experience at DFS…

We had a fantastic experience at DFS today thanks to Ben and Blaise. They were both incredibly friendly, knowledgeable, and patient throughout the whole process of choosing our new sofa. They took the time to answer all of our questions, offered helpful advice without being pushy, and made the experience enjoyable from start to finish.

Their excellent customer service made what could have been a difficult decision so much easier. We’re absolutely delighted with our purchase and really appreciate all of their help. Ben and Blaise are a real credit to the DFS team. Thank you both!

July 19, 2026
DFS Furniture - Leicester logo

Reply from DFS Furniture - Leicester

Hello,

Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!

Kind regards,

Lorraine A
DFS Customer Support

Rated 5 out of 5 stars

Vey good service no messing in and out…

Vey good service no messing in and out very quick

July 19, 2026
DFS Furniture - Leicester logo

Reply from DFS Furniture - Leicester

Hello,

Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!

Kind regards

Lorraine A
DFS Central Customer Support

Rated 5 out of 5 stars

The salesman was helpful and answered…

The salesman was helpful and answered all our questions that we asked and explained us in details and what is best for us

July 12, 2026
DFS Furniture - Leicester logo

Reply from DFS Furniture - Leicester

Hello,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,
Lorraine A DFS Customer Support

Rated 5 out of 5 stars

From start to finish everything was…

From start to finish everything was well explained

July 18, 2026
DFS Furniture - Leicester logo

Reply from DFS Furniture - Leicester

Hello,

We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.

Kind regards,

Lorraine A
DFS Customer Support

Rated 5 out of 5 stars

No real pressure at all. Honest helpful staff.

Both me and partner knew what we wanted from DFS when we went to visit. Big shout out to Blaze. She helped us make our decision as we were little unsure to start. No pressure tactics, just friendly honest advice. She was very carm and professional throughout. Had lovely rapour with us and really helped us get the order we wanted. Nothing was too much trouble for her and she is a credit to the store.

July 18, 2026
DFS Furniture - Leicester logo

Reply from DFS Furniture - Leicester

Hello,

Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about your great experience with DFS. Thank you so much for placing an order with us.

Kind Regards,

Lorraine A
DFS Central Customer Support

Rated 5 out of 5 stars

All good .good deal

July 18, 2026
DFS Furniture - Leicester logo

Reply from DFS Furniture - Leicester

Hello,

We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.

Kind regards,

Lorraine A
DFS Customer Support

Rated 5 out of 5 stars

It was great customer service the…

It was great customer service the assistant his name is Farhan he did really good job we came twice nd both time he gave us good advice and service he is the best person to look for when go there to buy furniture

July 15, 2026
DFS Furniture - Leicester logo

Reply from DFS Furniture - Leicester

Hello,

Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!

Kind regards
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Top products and Always great customer service

Always great customer service and all explained very well .
Great choice for everyone.
Happy returning customer. 🤗

July 15, 2026
DFS Furniture - Leicester logo

Reply from DFS Furniture - Leicester

Hello,

We are really grateful for your kind words and for sharing your experience!

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Great service

Really happy with the service

July 15, 2026
DFS Furniture - Leicester logo

Reply from DFS Furniture - Leicester

Hello,

Thank you for your kind review.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Satisfying service from start to finish

Satisfying service from start to finish
​Sales consultant Mohamed quickly understood that we needed a sofa on a tight delivery timeframe and pointed us directly to available options.
​His knowledge and information on displayed products helped us make a quick, informed decision. He was incredibly calm and never pushy or put pressure on us. Overall, a wonderful experience at DFS. Thank you Mohamed

July 14, 2026
DFS Furniture - Leicester logo

Reply from DFS Furniture - Leicester

Hello Kumar,

Thank you so much for taking your time to write us a 5* review. We are really happy to hear that you had a great experience in store and that you were able to choose the right furniture to suit you and your home!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Efficient service ,helpful polite

Efficient service ,helpful polite, no pressure
Good explanation

July 14, 2026
DFS Furniture - Leicester logo

Reply from DFS Furniture - Leicester

Hello Rodney,

We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Very friendly staff who apart from the…

Very friendly staff who apart from the intial can i help you with anything didnt keep bothering us like some places we had been to. l think the gentleman that looked after us was Rahan he was very knowledgeable about all the products. Left us alone when we needed.

July 12, 2026
DFS Furniture - Leicester logo

Reply from DFS Furniture - Leicester

Hello,

Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!

Kind regards,

Lorraine A
DFS Customer Support

Rated 5 out of 5 stars

Sonia was friendly

Sonia was friendly, approachable, not too pushy, answered all our questions clearly, sought advice from colleagues as needed & all in good time

July 12, 2026
DFS Furniture - Leicester logo

Reply from DFS Furniture - Leicester

Hello,

We are really grateful for your kind words and for sharing your experience!

Kind regards,
Holly M
DFS Customer Support

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