DFS Furniture - Leicester Reviews 

6,866
•
TrustScore 5 out of 5

4.9

Everard Way, Fosse Park South, LE19 1UT Enderby, GB

•

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See what reviewers are saying

Rated 5 out of 5 stars

We were assisted by Sonia who was extremely helpful and informative. She did everything she could to help us make decisions, finding solutions to any problems we came across.

Company replied

Rated 5 out of 5 stars

Shoppers often note that showroom staff are helpful, knowledgeable, and allow you to browse without pressure. DFS sofas as good value for money

Company replied

Rated 5 out of 5 stars

She was very helpful and patient with us as we made different choices and took her time to help us with our order. Offered us something to drink and made us comfortable showing us the choice we made o... See more

Company replied

Rated 5 out of 5 stars

Lisa was lovely and helpful with finding the right size and style that we were looking for. Offered a coffee or hot chocolate too. Very understanding and happy to help show us around as well as gettin... See more

Company replied


Company details

  1. Furniture Store
  2. also in
  3. Furniture Accessories
  4. Home Goods Store
  5. Living Room Furniture Store
  6. Sofa Store
  7. Upholstery Shop

Written by the company

Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk

Written by the company


Contact info

  • Everard Way, Fosse Park South, LE19 1UT, Enderby, United Kingdom

  • 0333 999 9781

4.9

Excellent

TrustScore 5 out of 5

7K reviews

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4.9

All reviews

(6,866)

95,678 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Helpful and friendly

Helpful and friendly. Explained everything in detail and showed me all my options.

September 27, 2026
DFS Furniture - Leicester logo

Reply from DFS Furniture - Leicester

Hello,

Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!

Kind regards,

Lorraine E
DFS Customer Support

Rated 5 out of 5 stars

Happy with the experience.

Happy with the experience.

September 27, 2026
DFS Furniture - Leicester logo

Reply from DFS Furniture - Leicester

Hello,

Thank you for your lovely feedback.

Kind regards
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Was made very welcome and the gentleman…

Was made very welcome and the gentleman who helped me Muzz, was great, no pushy sales pitch and I felt very comfortable with him. I wasn't looking to purchase today but I did and got great service.

September 26, 2026
DFS Furniture - Leicester logo

Reply from DFS Furniture - Leicester

Hello,

We’re really grateful and appreciate you taking the time to share your experience with us. We look forward to seeing you again in the future!

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Was very helpful and mr hitesh was very…

Was very helpful and mr hitesh was very polite and very helpful with the service provided

September 26, 2026
DFS Furniture - Leicester logo

Reply from DFS Furniture - Leicester

Hello,

Thank you for sharing your kind review with us.

Kind regards
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Hitesh was great!

Hitesh was great!

September 26, 2026
DFS Furniture - Leicester logo

Reply from DFS Furniture - Leicester

Hello,

Thank you for your great review.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Very professional

Very professional

September 26, 2026
DFS Furniture - Leicester logo

Reply from DFS Furniture - Leicester

Hello,

Thank you for your great review.

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

DFS Fosse Park

Visited all of the sofa stores in Fosse Park. Chose a sofa from DFS. Customer service was great, just the right amount of support without feeling hassled. Sahil was very informative and even moved footstools around from the other side of the store so that I could check the correct colouring.

September 26, 2026
Unprompted review
DFS Furniture - Leicester logo

Reply from DFS Furniture - Leicester

Hello,

Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Very Good Service

We visited DFS Leicester today to look at purchasing a couple of new sofas
We were served by Hitesh who we found to be polite, knowledgeable and very good at going through the fact plus able to answer all our questions
This is something you don’t often get these days so we’ll done Hitesh & DFS

September 25, 2026
DFS Furniture - Leicester logo

Reply from DFS Furniture - Leicester

Hello,

Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Sonia was really helpful and guided us…

Sonia was really helpful and guided us through the product we chose.

Great customer service

September 17, 2026
DFS Furniture - Leicester logo

Reply from DFS Furniture - Leicester

Hello,

Thank you for your kind review.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Me and my Nana both came into the store…

Me and my Nana both came into the store as she was looking for a sofa to purchase, we was greeted by a friendly and welcoming man called Paul, we explained to him that we was after reclining sofas, he explained to us both where they was located, we had a look round and fount the one we had liked, Paul had then came over to us, helped us with the material of the sofa we wanted, and colour etc. he explained in a professional manner with questions we both had asked him, and once we was both happy with the sofa, colour etc, he then went through the payment plan with us, and my nan was happy with it, explained to us both how the process works etc. was really friendly from the start, even had a bit of a chat and a laugh, offered us both a warm drink which made us feel very welcomed, sorted all the paperwork out, told us how long it will be until we receive the sofa, everything was explained very professionally, took his time with us and not rushed, a excellent sales man, thank you very much, and you have made my Nana a happy women with the purchase she has made, kind Regards, Christine Parker & Jordan Parker.

Thank you for your time

September 24, 2026
DFS Furniture - Leicester logo

Reply from DFS Furniture - Leicester

Hello,

Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!

Kind regards,

Lorraine E
DFS Customer Support

Rated 5 out of 5 stars

Staff were incredibly welcoming and…

Staff were incredibly welcoming and knowledgeable

September 24, 2026
DFS Furniture - Leicester logo

Reply from DFS Furniture - Leicester

Hello,

Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!

Kind regards,

Lorraine E
DFS Customer Support

Rated 5 out of 5 stars

Great staff thanks Beth.

Great staff thanks Beth.

September 23, 2026
DFS Furniture - Leicester logo

Reply from DFS Furniture - Leicester

Hello,

Great review, thanks for sharing!

Kind Regards

Jordan
DFS Customer Support

Rated 5 out of 5 stars

Excellent experience from start to…

Excellent experience from start to finish!
The store assistant was fantastic — friendly, helpful, knowledgeable, and very professional. They made the whole process easy and enjoyable without any pressure.

I’m extremely happy with my purchase and the service I received. Highly recommended!

September 23, 2026
DFS Furniture - Leicester logo

Reply from DFS Furniture - Leicester

Hello,

Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Buying a sofa

Excellent service from hitesh

September 23, 2026
DFS Furniture - Leicester logo

Reply from DFS Furniture - Leicester

Hello,

Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!

Kind regards,

Lorraine E
DFS Customer Support

Rated 5 out of 5 stars

Perfect

Perfect. The settes are just what we wanted.

May 13, 2026
DFS Furniture - Leicester logo

Reply from DFS Furniture - Leicester

Hello,

Thank you for taking the time to give us a 5* rating, it is much appreciated!

Kind Regards,

Jordan
DFS Customer Support

Rated 4 out of 5 stars

Good service if a little needie

Good service if a little needie.

Overall a good a smooth process

September 20, 2026
DFS Furniture - Leicester logo

Reply from DFS Furniture - Leicester

Hello,

Great review, thanks for sharing!

Kind Regards

Jordan
DFS Customer Support

Rated 5 out of 5 stars

Excellent service by Jitesh he was…

Excellent service by Jitesh he was friendly good customer service helpful staff.

September 20, 2026
DFS Furniture - Leicester logo

Reply from DFS Furniture - Leicester

Hello,

Thank you so much for taking the time to share your lovely review, it's much appreciated!

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

Great help with leather grades and…

Great help with leather grades and colour differences. Really pleasant and easy to communicate with. Very helpful staff!

September 20, 2026
DFS Furniture - Leicester logo

Reply from DFS Furniture - Leicester

Hello,

Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

I didn’t feel pressured

I knew what I wanted, it was quick and didn’t feel pressured into buying something that I didn’t want. The decaf coffee was amazing too.

September 20, 2026
DFS Furniture - Leicester logo

Reply from DFS Furniture - Leicester

Hello,

Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!

Kind Regards,

Jordan
DFS Customer Support

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