DFS Furniture - Lincoln Reviews 

3,488
TrustScore 5 out of 5

4.9

Valentine Road, Unit 5, LN6 7BH Lincoln, GB


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Rated 5 out of 5 stars

We were served by a delightful lady called shona, she was so friendly. I took my whole family inc my daughters boyfriend and my dad, so we could all sit on sofas and decide together. Shona included... See more

Company replied

Rated 5 out of 5 stars

Daniel was very imformative about the sofa Extremely helpful did not push us to purchase extras Very friendly and approchable sat down with us and talked us through everything You even get offe... See more

Company replied

Rated 5 out of 5 stars

Elle was wonderful. Myself and my partner are moving into our first rental property and nipped to look at our options. Elle was warm, inviting, attentive, and answered all of our questions with ease.... See more

Company replied

Rated 5 out of 5 stars

Great experience! Lots of helpful information, which really helped my decision making. Josh (big) was very patient. Impressed by the amount of detail that went into making sure my purchase was cor... See more

Company replied


Company details

  1. Furniture Store
  2. Furniture Accessories
  3. Home Goods Store
  4. Living Room Furniture Store
  5. Sofa Store
  6. Upholstery Shop

Written by the company

Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk

Written by the company


Contact info

  • Valentine Road, Unit 5, LN6 7BH, Lincoln, United Kingdom

  • 0333 999 9833

4.9

Excellent

TrustScore 5 out of 5

3K reviews

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4.9

All reviews

(3,488)

97,414 reviews in the last 12 months

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Rated 5 out of 5 stars

Friendly and affordable

Friendly, knowledgeable staff that addressed all of our questions and explained everything about delivery, care and finance.
Great quality products on affordable payment plans.

June 13, 2026
DFS Furniture - Lincoln logo

Reply from DFS Furniture - Lincoln

Hello,

Thank you for taking the time to give us a 5* rating, it is much appreciated!

Kind Regards
Lorraine A DFS Customer Support

Rated 5 out of 5 stars

First class experience

The sales team allowed us to shop without pestering us, which was perfect. Once we did want help and needed to place an order, Tall Josh was incredibly knowledgeable, professional and friendly. His guidance was invaluable and he is an absolute credit to DFS. We would highly recommend the store and particularly Tall Josh to our friends.

June 12, 2026
DFS Furniture - Lincoln logo

Reply from DFS Furniture - Lincoln

Hello,

Thank you for taking the time to give us a 5* rating, it is much appreciated!

Kind Regards
Lorraine A DFS Customer Support

Rated 5 out of 5 stars

Good choice of sofas and good service

There was a good choice of sofas in the DFS store. The staff member we dealt with was helpful and patient with our questions and our adding something to the order at the last minute.

June 12, 2026
DFS Furniture - Lincoln logo

Reply from DFS Furniture - Lincoln

Hello,

Thank you so much for taking the time to share your lovely review, it's much appreciated!

Kind regards,
Lorraine A
DFS Customer Support

Rated 5 out of 5 stars

Relaxed atmosphere at dfs lincoln

Relaxed atmosphere at dfs lincoln , we weren't pressured at any point and we were looked after incredibly well by Mike who took our order for our new sofa

June 12, 2026
DFS Furniture - Lincoln logo

Reply from DFS Furniture - Lincoln

Good Morning,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind Regards,

Lorraine A
DFS Central Customer Support

Rated 5 out of 5 stars

Excellent Service at DFS

We searched the internet and made a decision to visit DFS Lincoln to view a Nevara sofa, chair and footstool collection with various recliner and heated seat options. We were met by Josh who explained in great detail the range we were looking to purchase together with wear advice and optional insurance and cleaning aspects covered. Josh was at all times extremely professional, knowledgeable and above all very friendly that made our decision purchase there and then very easy. Clearly we are delighted customers who are looking forward to receiving our new furniture in the near future. Without doubt such exemplary standards of customer service must be applauded and without hesitation we would strongly recommend this service to Family and friends. The service we received today by Josh is an absolute credit to both him as an asset to DFS and to DFS overall. Thank you so very much. Paul Dale

June 12, 2026
DFS Furniture - Lincoln logo

Reply from DFS Furniture - Lincoln

Hello,

We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.

Kind regards,

Lorraine A
DFS Customer Support

Rated 1 out of 5 stars

Staff good but 2 bolts missing from…

Staff good but 2 bolts missing from bottom coffee table . Tried to phone store but waited over 20 mins and gave up .Husband found 2 bolts to fit from garage. If you find the spare 2 Allen key bolts for the. Martha coffee table let me know

June 12, 2026
DFS Furniture - Lincoln logo

Reply from DFS Furniture - Lincoln

Good afternoon Mrs Elsom,

Thank you for taking the time to bring this issue to our attention, it is very disapointing to learn the table was delivered without all the relevant pieces. We're glad this has since been resolved. Rest assured we have alerted the relevant home department to ask they look into this further.

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Josh Josh Daniel all excellent

Josh, Josh and Daniel were all excellent. Knowledgeable, polite and efficient. Made the process simple. Thank you.

June 11, 2026
DFS Furniture - Lincoln logo

Reply from DFS Furniture - Lincoln

Thanks for this fabulous review. We appreciate you sharing it with others!

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

Easy process

Easy process, all questions answered and help provided

June 10, 2026
DFS Furniture - Lincoln logo

Reply from DFS Furniture - Lincoln

Hello Richard,

Amazing review, we really appreciate it!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Extremely satisfied

Very friendly service from Sham, went in on the Saturday and fell in love with the sofa and had a chat with her, 0 pressure from her to buy there and then, we then went back in on the Tuesday with the intention to buy and her service was very quick and smooth. 10/10 customer service and very thorough going through all the care plan and warranty options, would definitely recommend

June 9, 2026
DFS Furniture - Lincoln logo

Reply from DFS Furniture - Lincoln

Hello,

Thank you so much for taking the time to share your lovely review, it's much appreciated!

Kind regards,
Lorraine A
DFS Customer Support

Rated 5 out of 5 stars

Purchased a 3 piece suite earlier this…

Purchased a 3 piece suite earlier this this and very happy with it..so decided to purchased a much needed sofa bed. Staff very helpful.

June 8, 2026
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Reply from DFS Furniture - Lincoln

Hello James,

Thank you for leaving us a 5* review. We’re happy that our fabulous store team met your expectations. We're excited for you to receive your lovely new furniture!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Daniel was really helpful,showed us all…

Daniel was really helpful,showed us all our options and talked through everything we wanted

June 9, 2026
DFS Furniture - Lincoln logo

Reply from DFS Furniture - Lincoln

Hello,

We are really grateful for your kind words and for sharing your experience!

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Friendly staff

Friendly staff, explained all the options and didn't feel pushy

June 1, 2026
DFS Furniture - Lincoln logo

Reply from DFS Furniture - Lincoln

Hello,

Thank you for your positive feedback.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Sofa shopping

Sham was very professional friendly and helpful explaining everything we needed to know I would definitely recommend shopping here

June 8, 2026
DFS Furniture - Lincoln logo

Reply from DFS Furniture - Lincoln

Hello,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Meg is a very good salesperson

Meg is a very good salesperson. Great selection. Good prices

June 6, 2026
DFS Furniture - Lincoln logo

Reply from DFS Furniture - Lincoln

Hello,

Thank you for your positive feedback.

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Fantastic personable service

Fantastic personable service. Informative with no pressure. Given plenty of options. Very reasonable.

May 31, 2026
DFS Furniture - Lincoln logo

Reply from DFS Furniture - Lincoln

Hello,

Thank you for sharing your kind review with us.

Kind regards
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Mike went above and beyond

Mike went above and beyond, especially accomodating our dog in the store. He was well informed on your products and had an easy and friendly approach to managing our requirements. Very impressed.

June 7, 2026
DFS Furniture - Lincoln logo

Reply from DFS Furniture - Lincoln

Hello,

Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!

Kind regards
Holly M
DFS Customer Support

Rated 4 out of 5 stars

Nice people

Nice people

May 31, 2026
DFS Furniture - Lincoln logo

Reply from DFS Furniture - Lincoln

Hello Bob,

Amazing review, we really appreciate it!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

We entered DFS Lincoln today not…

We entered DFS Lincoln today not entirely sure what we wanted and what our options were. Sham kindly showed us a few financial options and explained the availability of certain products. Sham we patient with us as we eventually decided on what we wanted to decorate our new home with. I would highly recommend a friend or family member to ask for Sham next time they are in need of furniture.

June 6, 2026
DFS Furniture - Lincoln logo

Reply from DFS Furniture - Lincoln

Hello,

Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!

Kind regards,

Lia
DFS Customer Support

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