A great experience. A lovely welcome on arrival from All the staff. Clear and constructive advice given on all the sofas we liked. Marcus was very informative and kind and the lovely hot drink was... See more
Company replied
Location
Switch locationCharlotte Road, Unit A, Mostyn Champneys Retail Park, LL30 1RY Llandudno, GB
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See what reviewers are saying
Bryan made the experience extremely easy for us. He showed us various options and spent couple of hours while we looked at various options to get sofas for our new home. Never felt any pressure to buy... See more
Company replied
I experienced great service from the staff members, who helped me choose out a sofa specifically for my needs, whilst also staying in my budget. Great customer service, very helpful and worth a visit... See more
Company replied
We went into the store looking for a recliner. We met Brian who could not have been more helpful when I explained why I needed one and quickly. He found the right one for me, called the delivery gu... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Charlotte Road, Unit A, Mostyn Champneys Retail Park, LL30 1RY, Llandudno, United Kingdom
- 0333 999 9834
4.9
Excellent
3K reviews
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We had a very pleasant easy visit to…
We had a very pleasant easy visit to dfs to order a new sofa made even better by the staff we encountered. Thank you very much for your help
June 21, 2026
Reply from DFS Furniture - Llandudno
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Excellent customer service
Mike covered all aspects of our order. Held back on placing the order until we could return home and measure. Attention to detail was exemplary.
June 19, 2026
Reply from DFS Furniture - Llandudno
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Customer service very good
Customer service very good, staff very knowledgeable, answered all our questions without pressure to buy
June 19, 2026
Reply from DFS Furniture - Llandudno
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Llandudno
Hello,
Thank you for your 5 star review.
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Llandudno
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Very helpful and patient with plenty of…
Very helpful and patient with plenty of information given
June 12, 2026
Reply from DFS Furniture - Llandudno
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Excellent service
Excellent service - the staff were very knowledgeable and provide excellent advice. Not pushy just extremely helpful and nothing was too much trouble.
June 15, 2026
Reply from DFS Furniture - Llandudno
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
Kind Regards,
Holly M
DFS Customer Support
Llandudno - Best experience so far.....
We had already chosen the sofa we wanted on DFS online but wanted to go and see it in-store at Llandudno before making the final decision to purchase. Our in-store experience was excellent, and that was all thanks to the gentleman called Mike who greeted us and made then entire process very enjoyable. He was attentive, knowledgeable, polite, courteous and entertaining. A thoroughly lovely man and a great asset to DFS. 10 out of 10 all round.
June 8, 2026
Reply from DFS Furniture - Llandudno
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Really good experience today and the…
Really good experience today and the help I received was perfect. Thank you to Mike for all your assistance
June 14, 2026
Reply from DFS Furniture - Llandudno
Hello Matthew,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
Excellent Service
June 12, 2026
Reply from DFS Furniture - Llandudno
Good Morning,
Great review, thanks for sharing!
Kind Regards
Lorraine A
DFS Central Customer Support
Great customer service by Marcus
Great customer service by Marcus. 2nd sofa we have bought in 7 years. Marcus is so knowledgeable and helpfull all along the way
June 12, 2026
Reply from DFS Furniture - Llandudno
Hello Mike,
Thanks for your lovely feedback, we’re glad to hear Marcus met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
The sales person showed solid product…
The sales person showed solid product knowledge and her customer service skills and can do attitude were second to none. A real credit to DFS
June 4, 2026
Reply from DFS Furniture - Llandudno
Hello Jason,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Very helpful from the minute I entered…
Very helpful from the minute I entered the store. Had loads of time for me, giving me very good advice and very patience.
June 11, 2026
Reply from DFS Furniture - Llandudno
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Llandudno
Hello Laura,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Llandudno
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Llandudno
Hello Derek,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
It’s very good service
June 4, 2026
Reply from DFS Furniture - Llandudno
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
Great staff but when you leave the shop ….
Bought two two seater electric recliners from Llandudno shop
Paid in full
Changed ( upgraded) to a two and a three seater two days after …. before delivery date given … told it wasn’t a problem
I was given ( txtd) a message to say they would be delivered within 7 days ….
that was on 19 may with their delivery company
That’s when ‘the wheels came off
been in shop a couple of times since to ask where they are ?
There is definitely a lack of communication with shop and delivery company sad to say
nb the staff in DFS were great I must add
really nice people
I’m /we’re just in limbo at the moment. In a new house with nothing to relax in
( a bean bag )
Little disappointed to say the least
It’s now 4 th June and still ‘couchless’
No phone number for shop
emails bounce back
Shame. It’s tarnished my experience with them
May 18, 2026
Reply from DFS Furniture - Llandudno
Good afternoon Ian,
Thank you for taking the time to share your review with us, please accept our apologies for any confusion caused regarding the delivery of your furniture. This has now been processed to the courier, who will be in contact as soon as possible to book your delivery date.
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Llandudno
Good Morning,
Great review, thanks for sharing!
Kind Regards
Lorraine A
DFS Central Customer Support
Very friendly experience friendly staff…
Very friendly experience friendly staff members.
June 2, 2026
Reply from DFS Furniture - Llandudno
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
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