A great experience. A lovely welcome on arrival from All the staff. Clear and constructive advice given on all the sofas we liked. Marcus was very informative and kind and the lovely hot drink was... See more
Company replied
Location
Switch locationCharlotte Road, Unit A, Mostyn Champneys Retail Park, LL30 1RY Llandudno, GB
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See what reviewers are saying
Brian was so helpful left us to have a look around and when we were ready he was so helpful and explained everything to us and the other staff were also very helpful
Bryan made the experience extremely easy for us. He showed us various options and spent couple of hours while we looked at various options to get sofas for our new home. Never felt any pressure to buy... See more
Company replied
We went into the store looking for a recliner. We met Brian who could not have been more helpful when I explained why I needed one and quickly. He found the right one for me, called the delivery gu... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Charlotte Road, Unit A, Mostyn Champneys Retail Park, LL30 1RY, Llandudno, United Kingdom
- 0333 999 9834
4.9
Excellent
3K reviews
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Very knowledgeable
Very knowledgeable, friendly and helpful, looking forward to receiving our new suite in 3 weeks
August 16, 2026
Brian was so helpful left us to have a…
Brian was so helpful left us to have a look around and when we were ready he was so helpful and explained everything to us and the other staff were also very helpful
August 16, 2026
Brilliant from start to finish
Brilliant from start to finish, help us with colour ideas & styles
August 15, 2026
Marcus that dealt with us was very…
Marcus that dealt with us was very knowledgeable and made our whole experience nice and easy.
August 6, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The staff at Llandudno DFS were very…
The staff at Llandudno DFS were very helpful, pleasant and efficient. Everything went well smoothly and promptly.
August 13, 2026
Reply from DFS Furniture - Llandudno
Good Morning,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Llandudno
Hello Ray,
Thanks for the 5 stars! It's much appreciated
Kind regards,
Lia
DFS Customer Support
Llandudno…
Phil at the Llandudno store was fabulous! Most helpful and supportive.
Lots of advice. He was very knowledgeable about the sofas we wanted and the after care!
August 9, 2026
Reply from DFS Furniture - Llandudno
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine E DFS Customer Support
Reply from DFS Furniture - Llandudno
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Excellent service and customer care
August 7, 2026
Reply from DFS Furniture - Llandudno
Hello,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Llandudno
Hello,
Thank you for sharing your kind review with us.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Llandudno
Hello,
Thank you for your kind review.
Kind regards
Holly M
DFS Customer Support
Amazing service
Amazing service ! Went in today to pick a mattress and ended leaving with a sofa as well !
The sales assistant that dealt with us was so helpful from the minute we walked in. He spent time with us and really listened to every need. He was so patient and went above and beyond to help order a cushion that was missing off the sofa we purchased ! Emailed the factory while we were sat with him to source this for me.
Also left an item behind in shop,
I didn’t realise, he then rang me to let me know! Then another lovely gentleman hand delivered to me !
Wow
Thank you so much both of you
August 5, 2026
Reply from DFS Furniture - Llandudno
Hello,
Thank you for choosing DFS to purchase your new sofa. We are grateful for you sharing your experience with others and giving us a 5 star rating. We hope you love the furniture when it arrives in your home!
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Llandudno
Hello Dawn,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Fantastic choice of furniture
Great selection of furniture to choose from. Excellent, no pressure help and assistance from sales rep.
August 4, 2026
Reply from DFS Furniture - Llandudno
Hello,
Thank you for sharing your great feedback with us.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Llandudno
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Customer service .
Angela went above and beyond. She went the extra mile and was super friendly keeping me informed of my purchase she is a asset to your company
July 28, 2026
Reply from DFS Furniture - Llandudno
Good Afternoon,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Angela.
Kind Regards,
Jordan
DFS Customer Support
Great Service.
I experienced great service from the staff members, who helped me choose out a sofa specifically for my needs, whilst also staying in my budget. Great customer service, very helpful and worth a visit if looking for a new sofa.
August 2, 2026
Reply from DFS Furniture - Llandudno
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
Lovely friendly helpful salesman called…
Lovely friendly helpful salesman called Marcus
August 2, 2026
Reply from DFS Furniture - Llandudno
Hello,
Thank you for your great review.
Kind regards
Holly M
DFS Customer Support
A great experience
A great experience. A lovely welcome on arrival from All the staff.
Clear and constructive advice given on all the sofas we liked.
Marcus was very informative and kind and the lovely hot drink was very tasty and welcoming.
Thank you very much. Now looking forward to the arrival of the new sofa. Diolch yn fawr
August 1, 2026
Reply from DFS Furniture - Llandudno
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine E DFS Customer Support
Great delivery and fast only took a…
Great delivery and fast only took a week very happy with the service that we had
July 25, 2026
Reply from DFS Furniture - Llandudno
Good Morning,
We really appreciate you taking the time to give us a 5* rating, thank you very much!
Kind Regards,
Jordan
DFS Customer Support
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