A great experience. A lovely welcome on arrival from All the staff. Clear and constructive advice given on all the sofas we liked. Marcus was very informative and kind and the lovely hot drink was... See more
Company replied
Location
Switch locationCharlotte Road, Unit A, Mostyn Champneys Retail Park, LL30 1RY Llandudno, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Bryan made the experience extremely easy for us. He showed us various options and spent couple of hours while we looked at various options to get sofas for our new home. Never felt any pressure to buy... See more
Company replied
I experienced great service from the staff members, who helped me choose out a sofa specifically for my needs, whilst also staying in my budget. Great customer service, very helpful and worth a visit... See more
Company replied
Went to DFS today, my first time… exciting times as I am moving into my first home in a matter of weeks. I was looked after by ‘Phil’ at the Llandudno Branch. I’d chosen what I liked, he explained eve... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Charlotte Road, Unit A, Mostyn Champneys Retail Park, LL30 1RY, Llandudno, United Kingdom
- 0333 999 9834
4.9
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Corner Unit
The range of furniture, fabric, style, shape & colour available. The layout of the store & the sales person Mike
July 22, 2026
Reply from DFS Furniture - Llandudno
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Lorraine E
DFS Central Customer Support
Friendly and knolagable
February 16, 2026
Reply from DFS Furniture - Llandudno
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Went to DFS today
Went to DFS today, my first time… exciting times as I am moving into my first home in a matter of weeks. I was looked after by ‘Phil’ at the Llandudno Branch. I’d chosen what I liked, he explained everything thoroughly from beginning to end. What lovely customer service, and a great first time buying experience. Thank you DFS
July 29, 2026
Reply from DFS Furniture - Llandudno
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
Very laid back gentleman understood his…
Very laid back gentleman understood his assignment and sold me an amazing sofa, im chuffed
July 29, 2026
Reply from DFS Furniture - Llandudno
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine E
DFS Customer Support
Lots of help and advice from Marcus in…
Lots of help and advice from Marcus in a relaxed and amiable environment.
July 28, 2026
Reply from DFS Furniture - Llandudno
Hello,
Thank you for your positive feedback.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Llandudno
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Our salesman Marcus was absolutely…
Our salesman Marcus was absolutely perfect. He did not pressure us or rush us in fact advised us to sit for a while on the furniture take our time. Very informative and knowledgeable. A asset to your company
July 27, 2026
Reply from DFS Furniture - Llandudno
Hello,
We are really grateful for your kind words and for sharing your experience in our store with Marcus. Thank you very much and we look forward to seeing you again!
Kind regards,
Lia
DFS Customer Support
Excellent experience in buying a sofa
Excellent experience in buying a sofa. Mike was so helpful and gave us all the options available to us.
July 26, 2026
Reply from DFS Furniture - Llandudno
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
Choosing sofa and chair
Nice atmosphere, staff very helpful in choosing the furniture required excellent all round
July 24, 2026
Reply from DFS Furniture - Llandudno
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Llandudno
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
The sales assistant was really helpful…
The sales assistant was really helpful & informative and not pushy when deciding/buying our first sofa, Would come again, highly recommend
July 23, 2026
Reply from DFS Furniture - Llandudno
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Excellent service
Everything was explained to us regarding our purchase and would recommend them. Have bought furniture from them in the past as well.
July 23, 2026
Reply from DFS Furniture - Llandudno
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
Visit tonDFS Llandudno
Angela was most welcoming when we entered the store. Asked what we were looking for and directed to the right area to look for them. She was honest in her opinions and didn’t pressurize us into buying anything but was there when we needed her.
July 13, 2026
Reply from DFS Furniture - Llandudno
Hello Trentham,
Thank you for leaving us a 5* review. We’re happy that our fabulous store team met your expectations and that you had a lovely experience when placing your order. We appreciate you sharing this review with others.
Kind regards,
Lia
DFS Customer Support
A very good experience
A very good experience, with excellent customer service. I would recommend DFS to anyone considering buying a sofa.
July 20, 2026
Reply from DFS Furniture - Llandudno
Hello Peter,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Llandudno
Hello,
Thank you for your great review.
Kind regards,
Holly M
DFS Customer Support
Angela greeted us as we entered the…
Angela greeted us as we entered the store and was very friendly. She listened to what we were looking for and was very helpful in assisting us to find what we wanted.
July 17, 2026
Reply from DFS Furniture - Llandudno
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Llandudno
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
Happy no pressure experience.…
We were able to browse without any hassle from sales staff, and when we needed help, a very friendly young Lady came straight away with no pressure selling, and happy to answer any questions.
July 16, 2026
Reply from DFS Furniture - Llandudno
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Llandudno
Hello,
Thank you for your lovely feedback.
Kind Regards,
Holly M
DFS Customer Support
Excellent store visit
We went into the store looking for a recliner.
We met Brian who could not have been more helpful when I explained why I needed one and quickly. He found the right one for me, called the delivery guy and facilitated a speedy delivery.
He also helped my 90 year old husband to find a toilet, got the fire door open etc.
A very good experience all round.excellent store visit
July 15, 2026
Reply from DFS Furniture - Llandudno
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about the fantastic service received. Thank you so much for placing an order with us.
Kind Regards,
Holly M
DFS Customer Support
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.