Marvellous experience , this is about the 5th item I have bought off DFS, Gary approached me after about 5 mins of entering the store , wasn’t too pushy just pointed me in the right direction of the r... See more
Company replied
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See what reviewers are saying
James was amazing helping us with our sofa purchase, he new everything about the sofa and the protection for it and put all our worries at ease, what an asset to your company, Thanks again for the wo... See more
Company replied
On entering the store an assistant approached us, introduced himself ,explained the layout and told us that if we needed any further help to call him. No badgering or bothering until we called him for... See more
Company replied
The person that we met within store came over as soon as we entered and said his name which im sorry but don't remember. He said to call him if we had any questions ( didn't feel hassled ) went all a... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
A473, Glamorgan Vale Retail Park, CF72 8RP, Pontyclun, United Kingdom
- 0333 999 9831
4.9
Excellent
3K reviews
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Reply from DFS Furniture - Llantrisant
Hello,
Thank you for your kind review.
Kind regards,
Holly M
DFS Customer Support
Lewis was very helpful in the…
Lewis was very helpful in the Llantrisant branch and made the whole process extremely easy!
July 8, 2026
Reply from DFS Furniture - Llantrisant
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Customer service was incredible…
Customer service was incredible couldn’t have had a smoother interaction
July 7, 2026
Reply from DFS Furniture - Llantrisant
Hello Brooke,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Our experience at DFS Llantrisant.
We were given help when we asked and then left to browse at leisure, completely without any pressure. The sales person was relaxed, very helpful, patient and friendly. He listened to what we were looking for and offered suggestions and advice when asked. He explained everything clearly and simply, and made sure we understood. This resulted in us finding exactly what we wanted and being completely satisfied with it.
We were all together very pleased with what was on offer and found it very good value for money. We would definitely choose DFS Llantrisant again.
July 6, 2026
Reply from DFS Furniture - Llantrisant
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Very helpful knowledgable staff
Very helpful knowledgable staff. Helped us find exactly what we were looking for at a good price. Hassle free process to buy and arrange delivery with help of Josh and David
July 6, 2026
Reply from DFS Furniture - Llantrisant
Good Afternoon,
Thank you for leaving us a 5* review. We are really happy that Josh and David met your expectations in store and you had a lovely experience when placing your order!
Kind Regards,
Jordan
DFS Customer Support
Staff very helpful and knowledgeable
Staff very helpful and knowledgeable, especially David,no pressure, came to help us when asked, made us feel welcome and comfortable.
July 5, 2026
Reply from DFS Furniture - Llantrisant
Good Morning,
Thank you for your feedback. We are happy to hear that you had a great experience placing your order with David.
Kind Regards,
Jordan
DFS Customer Support
David at DFS, Llantrisant
David at DFS, Llantrisant was so helpful, knowledgable and made us feel comfortable and no pressure to purchase.
I was extremely impressed at David’s knowledge and suggestions on the sofa we liked. We chose a different configuration. Which was so helpful. We didn’t settle, we had the sofa we wanted.
Great service and would highly recommend this store.
July 5, 2026
Reply from DFS Furniture - Llantrisant
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
Mac kenzie done our order,very polite…
Mac kenzie done our order,very polite and friendly .Great customer service.
July 5, 2026
Reply from DFS Furniture - Llantrisant
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Being able to go into a store and see…
Being able to go into a store and see and test the sofa I wanted
June 18, 2026
Reply from DFS Furniture - Llantrisant
Hello,
Thank you for sharing your kind review with us.
Kind regards,
Holly M
DFS Customer Support
The salesman Josh was extremely helpful…
The salesman Josh was extremely helpful very knowledgeable of his sofas, very easy to talk to without putting any pressure on myself and husband in purchasing a new sofa. He explained everything about the sofa design we were looking at and helped us make our final decision before making any agreement . We are very happy and would definitely recommend the store where Josh is working from, huge thank you to him, he’s a credit to your company
July 4, 2026
Reply from DFS Furniture - Llantrisant
Hello,
Thank you so much for sharing your 5 star review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store. We hope you enjoy your furniture when it arrives in your home!
Kind regards,
Holly M
DFS Customer Support
Helpful staff
Helpful staff. Good variety to choose from. All necessary information provided. Stress free experience.
July 1, 2026
Reply from DFS Furniture - Llantrisant
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Kind Regards,
Vanessa
DFS Customer Support
A pleasant shopping experience
On entering we were met by a lovely , friendly gentleman Josh , I asked him to show us the Zana 3 seater sofa as we already have the recliner in the same range. He offered us a cup of tea/ coffee as we sat on the sofa , he explained about the firm cushions in foam of what we have already and he succeeded to explain everything else from time to make , guarantees to delivery details. Our overall experience today in the Pontyclun DFS store was 100% Satisfactory.
July 1, 2026
Reply from DFS Furniture - Llantrisant
Hello Sara,
Thank you so much for your kind review, we’re happy to hear you had a lovely experience when visiting our store and received refreshments. We look forward to welcoming you again next time!
Kind regards,
Lia
DFS Customer Support
Staff were polite & knowledgeable.
June 29, 2026
Reply from DFS Furniture - Llantrisant
Good Morning,
Great review, thanks for sharing!
Kind Regards
Lorraine A
DFS Central Customer Support
Sales person was extremely polite and…
Sales person was extremely polite and helpful. I have shopped at dfs for over 20years ,always treated well .
June 29, 2026
Reply from DFS Furniture - Llantrisant
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Friendly staff
Friendly staff, explained the options clearly. Very personable allowed us space to might the right decision for us.
June 29, 2026
Reply from DFS Furniture - Llantrisant
Hello,
Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.
Kind Regards,
Lorraine A
DFS Central Customer Support
There was no pressure to buy
There was no pressure to buy, we left to browse but plenty of help to hand when we needed it. We were helped by a very Knowledgeable staff member and a seamless, clear transaction was carried out.
June 28, 2026
Reply from DFS Furniture - Llantrisant
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Fabulous service - David served us
Fabulous and very easy to understand and quick and easy
June 27, 2026
Reply from DFS Furniture - Llantrisant
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Customer service from David
Excellent customer service from David. Helpful, knowledgable but not too forward or pushy. Lovely aftershave too!
June 27, 2026
Reply from DFS Furniture - Llantrisant
Good Afternoon,
Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with David.
Kind Regards,
Jordan
DFS Customer Support
Staff incredibly helpful
Staff incredibly helpful. Very pleasant and made my experience a very enjoyable one.
June 24, 2026
Reply from DFS Furniture - Llantrisant
Hello,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Excellent service!
June 22, 2026
Reply from DFS Furniture - Llantrisant
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
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