Marvellous experience , this is about the 5th item I have bought off DFS, Gary approached me after about 5 mins of entering the store , wasn’t too pushy just pointed me in the right direction of the r... See more
Company replied
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See what reviewers are saying
James was amazing helping us with our sofa purchase, he new everything about the sofa and the protection for it and put all our worries at ease, what an asset to your company, Thanks again for the wo... See more
Company replied
On entering the store an assistant approached us, introduced himself ,explained the layout and told us that if we needed any further help to call him. No badgering or bothering until we called him for... See more
Company replied
The person that we met within store came over as soon as we entered and said his name which im sorry but don't remember. He said to call him if we had any questions ( didn't feel hassled ) went all a... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
A473, Glamorgan Vale Retail Park, CF72 8RP, Pontyclun, United Kingdom
- 0333 999 9831
4.9
Excellent
3K reviews
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Excellent service!
June 22, 2026
Reply from DFS Furniture - Llantrisant
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Definitely Recommend
We knew what we were looking for from a previous visit, Lewis at the Llantrisant store was very, knowledgeable and helpful, he arranged our order with no stress or issues, our sofas are due for delivery this week! Great service!
June 1, 2026
Reply from DFS Furniture - Llantrisant
Hello,
Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.
Kind Regards,
Holly M
DFS Customer Support
Great service
Great service from start to finish. I wasn’t 100% sold on a sofa, but the gentleman who helped was friendly, knowledgeable, and genuinely helpful. Help find the right sofa for us and Made the decision much easier. 👌
June 21, 2026
Reply from DFS Furniture - Llantrisant
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
Great service from Josh in Llantrisant…
Great service from the Llantrisant store - a big thank you to Josh!
June 21, 2026
Reply from DFS Furniture - Llantrisant
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
The Sales assistant Grant was brilliant…
The Sales assistant Grant was brilliant from start to finish, there was no hard sell ,while we were looking for our new sofas, he took his time to explore all options and insured that our final choice was exactly what we wanted. He fully explained the delivery process and schedule
A great credit to DFS
June 19, 2026
Reply from DFS Furniture - Llantrisant
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Llantrisant
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.
Kind Regards,
Vanessa
DFS Customer Support
Very Professional &Very Helpful
We were met by a member of staff named David, Who was very understanding &very helpfull with our choice of purchase &the offer of a few cuppa,s went down well...
June 13, 2026
Reply from DFS Furniture - Llantrisant
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Reply from DFS Furniture - Llantrisant
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Impeccable service from Natasha.
I called up for advice on a sofa I was interested in. The lady on the phone I believe was called Natasha? I called around 16:20 on 17/06/26. She was amazing. Very patient and answered all my questions with ease. Very easy to talk too. I let her know I am a first time buyer and she was very kind in offering all kinds of advice. She went through all the protocols with ordering a sofa, let me know the deals they have on. Cleaning advice on the sofas such as the dos and donts. I even ended up ordering extra furnishings. She put through the order for me over the phone, it was all very smooth running. I cannot wait for my sofa for my new home, the service was impeccable.
June 17, 2026
Reply from DFS Furniture - Llantrisant
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Our experience from start to finish was…
Our experience from start to finish was very professional but yet felt like speaking with a friend . The staff there were not to pushy but yet very helpful with their information, we would strongly recommend DFS definitely felt in safe hands .
June 13, 2026
Reply from DFS Furniture - Llantrisant
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
We were guided through our purchase by…
We were guided through our purchase by Gary. Excellent service and great knowledge of the product.
June 15, 2026
Reply from DFS Furniture - Llantrisant
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Good friendly information in a relaxed…
Good friendly information in a relaxed atmosphere.
June 14, 2026
Reply from DFS Furniture - Llantrisant
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
Very helpful
June 13, 2026
Reply from DFS Furniture - Llantrisant
Good Morning,
Great review, thanks for sharing!
Kind Regards
Lorraine A
DFS Central Customer Support
Lewis your sales man was very…
Lewis your sales man was very professional and very knowledgeable. Being an area sales manager my self I was very impressed . He was so helpful he made the sale
June 13, 2026
Reply from DFS Furniture - Llantrisant
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Absolutely amazing service and so very…
Absolutely amazing service and so very helpful
Would highly recommend to anyone looking for a that extra help to find the perfect sofa.
June 13, 2026
Reply from DFS Furniture - Llantrisant
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Excellent service provided by staff.
Excellent service provided by staff.
Lovely manner and prompt in dealing with our business. Never shopped in DFS previously, but will certainly do so in the future. Very pleased with the quality of your furniture and during these times it's nice to have value for money.
June 5, 2026
Reply from DFS Furniture - Llantrisant
Hello Elizabeth,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lia
DFS Customer Support
The staff were very helpful and knowledgeable
The staff were very helpful and informative. Gave us time and space to look around without hassle and offered great help.
June 11, 2026
Reply from DFS Furniture - Llantrisant
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Vanessa
DFS Customer Support
Excellent in store staff
I ordered my suite yesterday and the communication with Mackenzie at the store was second to none. He was very helpful and patient during many of my questions and decision making. It was easy to change the size over the phone after I remeasured when I got home.
Hopefully delivery and after sales will be as accommodating
June 10, 2026
Reply from DFS Furniture - Llantrisant
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about the fantastic service received. Thank you so much for placing an order with us.
Kind Regards,
Holly M
DFS Customer Support
Excellent experience
David is very friendly and knowledgeable, it made the process smoother than anticipated. David thoroughly explained everything we needed to know, and made sure we understood the important points.
June 10, 2026
Reply from DFS Furniture - Llantrisant
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Nice shop layout
Nice shop layout , very nice selection, great staff input , Josh and Grant , not too pushy on our visits , great explanations of products , deliveries and the payments and the aftercare
June 10, 2026
Reply from DFS Furniture - Llantrisant
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
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