Marvellous experience , this is about the 5th item I have bought off DFS, Gary approached me after about 5 mins of entering the store , wasn’t too pushy just pointed me in the right direction of the r... See more
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James was amazing helping us with our sofa purchase, he new everything about the sofa and the protection for it and put all our worries at ease, what an asset to your company, Thanks again for the wo... See more
Company replied
On entering the store an assistant approached us, introduced himself ,explained the layout and told us that if we needed any further help to call him. No badgering or bothering until we called him for... See more
Company replied
The person that we met within store came over as soon as we entered and said his name which im sorry but don't remember. He said to call him if we had any questions ( didn't feel hassled ) went all a... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
A473, Glamorgan Vale Retail Park, CF72 8RP, Pontyclun, United Kingdom
- 0333 999 9831
4.9
Excellent
3K reviews
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Nice shop layout
Nice shop layout , very nice selection, great staff input , Josh and Grant , not too pushy on our visits , great explanations of products , deliveries and the payments and the aftercare
June 10, 2026
Reply from DFS Furniture - Llantrisant
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Happy Customers!
Lewis served us at the Llantrisant store today and was polite, helpful and knowledgeable. We couldn’t fault the service! We came back for the second time to commit to the purchase, and it was nice that the staff remembered us visiting previously. They were attentive but respectful in letting us make decisions. We look forward to having our new sofas!
June 9, 2026
Reply from DFS Furniture - Llantrisant
Hello Kirsty,
We're really grateful you shared this amazing 5* review. We are glad to hear that Lewis helped you choose your lovely new furniture. It is really appreciated that you took the time to share your kind words and we hope you love your furniture when it arrives.
Kind regards,
Lia
DFS Customer Support
Grant was very knowledgeable about the…
Grant was very knowledgeable about the products and able to help us narrow down what we wanted. Excellent service!
June 8, 2026
Reply from DFS Furniture - Llantrisant
Hello Fiona,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lia
DFS Customer Support
The young man was very helpful ( Sorry…
The young man was very helpful ( Sorry can't remember his name ).
June 8, 2026
Reply from DFS Furniture - Llantrisant
Hello Kay,
Thanks for the 5 stars! It's much appreciated
Kind regards,
Lia
DFS Customer Support
Assistant was well informed and all…
Assistant was well informed and all answered questions well. She was personable and helpful. She was not pushy and suggested discount I would be entitled to because of my disabilities.
She made shopping a pleasant experience.
June 9, 2026
Reply from DFS Furniture - Llantrisant
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
Lewis was very polite and engaging with…
Lewis was very polite and engaging with us. There was no "Hard Sale" and he put us both at ease immediately. Lovely young man and easy to talk with. Well Done Lewis amd thank you!
June 9, 2026
Reply from DFS Furniture - Llantrisant
Good Afternoon,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Lewis.
Kind Regards,
Jordan
DFS Customer Support
Lewis was great.
Lewis was great.
He explained all the Finance options and even when we ordered the wrong sofa he went above and beyond to help us find the right one.
I would highly recommend Lewis at dfs in Llantrisant to my friends and family as a point of contact.
June 1, 2026
Reply from DFS Furniture - Llantrisant
Hello Roy,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lia
DFS Customer Support
Left to browse
Left to browse, no pressure. Then I had discount ,thanks to josh.plenty of option and made a purchase!
June 8, 2026
Reply from DFS Furniture - Llantrisant
Hello Timothy,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Personable, knowledgeable-Well presented. Lewis who served us today was…
Lewis who served us today was absolutely great at his job. Let us look around, approached to offer help, then actually helped with our decision. Explained the various attributes that were available apart from those on display, eg different legs, no castors, different trim. Lewis really listened to what was important to us and made educated recommendations.
We bought the additional 5 year cover because of his ability to make us see the value in the product, without the hard sell.
Personable,well presented, knowledgeable!
June 8, 2026
Reply from DFS Furniture - Llantrisant
Hello Amanda,
Thank you so much for taking the time to write us a 5* review, your feedback is always appreciated. We are really happy to hear that you had a great experience in store with Lewis.
Kind regards,
Lia
DFS Customer Support
Really helpful and friendly staff…
Really helpful and friendly staff taking the time to show us various pieces. Even when we were between two choices there was no pressure or rush to decide.
June 6, 2026
Reply from DFS Furniture - Llantrisant
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lia
DFS Customer Support
Excellent experience …
We were left to walk around the store and try out the sofas which is what we wanted. Nothing was rushed and no one interrupted us. I felt relaxed the salesman was very patient a good listener with a houses of humour
June 6, 2026
Reply from DFS Furniture - Llantrisant
Hello,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
10 out of 10
10 out of 10, Dave was amazing! So helpful very informative, highly recommend Dave to anyone else visiting the shop!
June 6, 2026
Reply from DFS Furniture - Llantrisant
Hello Emma,
Thank you so much for taking the time to write us a 5* review, your feedback is always appreciated. We are really happy to hear that you had a great experience in store with Dave.
Kind regards,
Lia
DFS Customer Support
Many thanks to Josh from DFS…
Many thanks to Josh from DFS Llantrisant for first class service and our suite has now been delivered in under four weeks and we all absolutely love it.
So refreshing not to be served by pushy sales staff.
May 11, 2026
Reply from DFS Furniture - Llantrisant
Hello Clive,
We are really grateful for your kind words and for sharing your experience in our store with Josh. Thank you very much and we look forward to seeing you again!
Kind regards,
Lia
DFS Customer Support
Knowledgable staff who dealt with my…
Knowledgable staff who dealt with my order efficiently and courteously
June 3, 2026
Reply from DFS Furniture - Llantrisant
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Josh served us and he was brilliant he…
Josh served us and he was brilliant he helped and explained everything we wonted to know
June 3, 2026
Reply from DFS Furniture - Llantrisant
Hello,
Thank you for sharing your kind review with us.
Kind Regards,
Holly M
DFS Customer Support
Our experience was excellent
Our experience was excellent. The store was clean, organised and had a good flow to it. Our sales assistant Grant was exceptional and explained everything about the item down to the smallest detail. His product knowledge could not be faulted, he knew everything about each individual product. He was approachable, friendly and easy to talk to. He made us feel at ease and did not puy any pressure on us, could not fault the service. Highly recommend this store over the Swansea store. 10/10
June 3, 2026
Reply from DFS Furniture - Llantrisant
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Reply from DFS Furniture - Llantrisant
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
Experience was fantastic the person who…
Experience was fantastic the person who dealt with us was patient explained everything. He helped us pick the unit we were looking for.
June 2, 2026
Reply from DFS Furniture - Llantrisant
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind regards,
Vanessa
DFS Customer Support
Great service Josh really helpfull with…
Great service Josh really helpfull with our purchase of the sofa
May 31, 2026
Reply from DFS Furniture - Llantrisant
Hello,
Thank you for your positive feedback.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Llantrisant
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
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