Excellent service from Fahima! She explained the entire process from start to finish and covered everything, from placing the order to caring for and maintaining the sofas. I honestly can't reco... See more
Company replied
Location
Switch locationUnit 1, Chaul End Lane, Hatters Way Retail Park, LU48FD Luton, GB
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See what reviewers are saying
The store manager, FAHIMA, was a great person, and I was really happy with how he dealt with my friends and me when we entered the Luton showroom. He was very kind and professional, showing us the bed... See more
Company replied
Very relaxed atmosphere in the store. No pressure from sales advisors. When I’d decided what I wanted it was all explained to me and the guy even went over things twice just to make sure I understood... See more
We visited DFS Luton to test out some sofas we’d seen online. The range in store was very impressive so we were able to try a good variety of options. We ended up buying a corner sofa and armchair,... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Unit 1, Chaul End Lane, Hatters Way Retail Park, LU48FD, Luton, United Kingdom
- 0333 999 9821
4.9
Excellent
2K reviews
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High standard of help in store
High standard of help in store
Given ample time and information on my purchase and a very precise time given for delivery
June 24, 2026
Reply from DFS Furniture - Luton
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Great service
Great service. Everything was explained clearly, and all my questions about the sofa were answered. Thank you! – Catalin
June 28, 2026
Reply from DFS Furniture - Luton
Hello Daniel,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
Good customer service
The company and the customers are very good for helping,if you can’t find the ittyou are looking for the stuff are there for help.
June 16, 2026
Reply from DFS Furniture - Luton
Good Morning,
Thank you for your kind 5* review. We are really happy to hear you enjoyed your experience in store. We look forward to you receiving the furniture!
Kind Regards,
Jordan
DFS Customer Support
Fahima was very helpful
Fahima was very helpful, explained about colours and fabrics and also showed us several sofa options. She helped with sorting out the delivery of the sofa, and because we chose a sofa from the clearance section we were able to have it delivered the same afternoon!
June 25, 2026
Unprompted review
Reply from DFS Furniture - Luton
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Fahima.
Kind Regards,
Jordan
DFS Customer Support
The customer service was great and the…
The customer service was great and the delivery was great
June 15, 2026
Reply from DFS Furniture - Luton
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
I had a really good experience in the…
I had a really good experience in the Luton branch.
I had a very good experience at DFS. Tanvir was very helpful, friendly, and professional throughout the process. Thanks to his assistance, everything went smoothly and I was able to get my sofa without any issues. I am very happy with the service I received and would recommend DFS to others. Tanvir customer service was excellent and I would definitely be going back.
June 14, 2026
Reply from DFS Furniture - Luton
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
All questions were answered and did not…
All questions were answered and did not feel rushed or pressured, professional and patient at all times.
June 21, 2026
Reply from DFS Furniture - Luton
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
Good and kind Service in a timely and…
Good and kind Service in a timely and professional manner
June 21, 2026
Reply from DFS Furniture - Luton
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Handled professionally and customer…
Handled professionally and customer agent was able to answer all questions about product. The agent was always on hand and took a real interest in our requirments.
June 20, 2026
Reply from DFS Furniture - Luton
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Luton
Hello,
Thank you for your great review.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Luton
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Luton
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Lorraine A
DFS Central Customer Support
Reply from DFS Furniture - Luton
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Visited Luton branch today
Visited Luton branch today. Amazing service by Catalin. Placed order for new sofa and coffee table. Staff very knowledgeable and professional. Thank you.
June 13, 2026
Reply from DFS Furniture - Luton
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Came into dfs knowing what sofa i…
Came into dfs knowing what sofa i wanted as i saw it online, came to check it out, once i was happy with it, Joseph was amazing, kind, easy to talk to, explained in great detail how to care and maintain the sofa, was very happy with the whole experience
June 13, 2026
Reply from DFS Furniture - Luton
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
The young lady who dealt with me was…
The young lady who dealt with me was excellent and knew her job really well.
June 11, 2026
Reply from DFS Furniture - Luton
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Vanessa
DFS Customer Support
Hannah was very helpful and explained…
Hannah was very helpful and explained everything to me and my daughter, made buying my furniture a lovely experience, very lovely lady
June 11, 2026
Reply from DFS Furniture - Luton
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Luton
Hello Theresa,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind regards,
Lia
DFS Customer Support
The staff are so friendly and helpful
The staff are so friendly and helpful. They gave me right advise on the product before buying it.
June 10, 2026
Reply from DFS Furniture - Luton
Hello,
Thank you for sharing your kind feedback with us.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Luton
Hello,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
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