A pleasant, but non-invasive welcome took place, and we were left to look round. This we did, and viewed the entire shop 2/3 times.On finding a possible 1st.choice for a new Sofa,we called for assista... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We were welcomed into the store and left to look around at our leisure. When we were ready for assistance Rowan helped us through the process and explained thoroughly what costs were and any additi... See more
Company replied
Excellent help from Olivia! She really understood our needs and did her upmost to meet all of our expectations! Thank you, Olivia for a pain free experience of finding our dream sofa!
Company replied
Claire, the lady that helped us choose our sofa was absolutely lovely. She explained everything so well and was extremely helpful, friendly and professional. We couldn’t have asked for a better ex... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
London Road, ME16 0LP, Maidstone, United Kingdom
- 0333 999 9787
4.9
Excellent
9K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very helpful
Very helpful, friendly and made the whole experience effortless !!!
Definitely five stars !
June 22, 2026
Reply from DFS Furniture - Maidstone
Hi there, thank you for your review. We're really pleased you were provided with all the information you needed, we hope this helped you choose the perfect sofa!
Kind Regards,
Vanessa
DFS Customer Support
Good range of styles and colours and in…
Good range of styles and colours and in all sizes . James was friendly , helpful and knowledgeable 6
June 21, 2026
Reply from DFS Furniture - Maidstone
Hello,
Thank you for your great feedback.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Maidstone
Hello,
Thank you for your great review.
Kind regards
Holly M
DFS Customer Support
We were made to feel very comfortable…
We were made to feel very comfortable nothing was rushed. And everything was talked through very well I was a very nice experience
June 22, 2026
Reply from DFS Furniture - Maidstone
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
The sales person (Flyn)
The sales person (Flyn) was very helpful without being pushy. Everything was explained well.
June 22, 2026
Reply from DFS Furniture - Maidstone
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Great customer experience.
Great customer experience.
I never felt rushed, in fact, our sales person (I think Roman (his name is t on the confirmation email, so maybe that could be a good idea going forward..)) was super friendly. I’d say we spoke about holidays and children etc for at least half of the time I spent in the store.
I felt no pressure to purchase anything. It was me who prompted addition care cover etc as I felt relaxed.
Thanks for helping out today.
June 21, 2026
Reply from DFS Furniture - Maidstone
Hi there, thanks for your 5-star review, we really appreciate the feedback!
Kind Regards,
Vanessa
DFS Customer Support
Customer service was excellent with…
Customer service was excellent with lots of knowledge & helpful staff
June 21, 2026
Reply from DFS Furniture - Maidstone
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
Very helpful and friendly service
Very knowledgable on the products and helped to choose the best mattress for us.
June 21, 2026
Reply from DFS Furniture - Maidstone
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
The experience was great
June 20, 2026
Reply from DFS Furniture - Maidstone
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Steve was very helpful and personable
Steve was very helpful and personable. Everything explained and double checked to ensure the order was to our specification. Great customer service.
June 20, 2026
Reply from DFS Furniture - Maidstone
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
David was informative and helpful and…
David was informative and helpful and we ended up spending more than anticipated due to his great salesmanship! Very pleased with our purchases especially the table!
June 20, 2026
Reply from DFS Furniture - Maidstone
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Great staff and great products
June 19, 2026
Reply from DFS Furniture - Maidstone
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Vanessa
DFS Customer Support
Great service
Great service, extremely helpful and pleasant, understanding of my needs and assisted from start to purchase.
June 19, 2026
Reply from DFS Furniture - Maidstone
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
fantastic experience!
Rowan in the store made life very straightforward with his support when completing our purchase.
June 19, 2026
Reply from DFS Furniture - Maidstone
Hello,
Thank you for sharing your positive feedback with us.
Kind regards,
Holly M
DFS Customer Support
My experience was great they showed me…
My experience was great they showed me a wide variety of beds and I ended up making the right choice by picking a kingsize cream bed.
June 19, 2026
Reply from DFS Furniture - Maidstone
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Dodgy surname
From the one with the dodgy surname!
Great service, made it stress free, thanks Natasha.
Oh and the colleague that thinks hes the ‘boss’ checking out the opened tabs on her tablet 😂
Hope you enjoy the holiday!😜
June 18, 2026
Reply from DFS Furniture - Maidstone
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Very helpful professional explained…
Very helpful professional explained everything clearly and all sorted out very quickly
Pleasure to deal with
June 18, 2026
Reply from DFS Furniture - Maidstone
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
Thanks to Steve
Thanks to Steve, who was most helpful and pleasant by explaining and answering all of my questions about my new purchase the deal was done very easily and quickly.
June 18, 2026
Reply from DFS Furniture - Maidstone
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Salesman was really helpful
Salesman was really helpful. Have no complaints. Highly recommend
June 17, 2026
Reply from DFS Furniture - Maidstone
Hello,
Thank you for your kind feedback.
Kind regards
Holly M
DFS Customer Support
Great experience buying a sofa and rug…
Great experience buying a sofa and rug for our new place Natasha was amazing and made the process really straight forward without being pushy. Would definitely recommend dfs if looking for reasonably priced and high quality sofas.
June 17, 2026
Reply from DFS Furniture - Maidstone
Hello,
Thank you so much for taking the time to give us a 5 star rating and to share your experience with others. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.