Claire, the lady that helped us choose our sofa was absolutely lovely. She explained everything so well and was extremely helpful, friendly and professional. We couldn’t have asked for a better ex... See more
Company replied
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See what reviewers are saying
Wasn’t rushed into making a decision. Plenty of time to browse. So much better to be able try the furniture for comfort before purchasing. Salesman Daniel extremely helpful and very pleasant.
Company replied
Clarissa our sales lady was amazing and patient with us , offering hot and cold drinks, we bought our sofa, chair and footstool combo with confidence she even managed to sell me the conditioner! And w... See more
Company replied
We knew what we wanted when we went into the store. Steve approached us and asked if he could help us. It was a relatively quick transaction helped by the fact we were given time on our own to decide... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
London Road, ME16 0LP, Maidstone, United Kingdom
- 0333 999 9787
4.9
Excellent
9K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Rohan was fantastic and a credit to…
Rohan was fantastic and a credit to DFS. He provided expert guidance and even remember my mum from a purchase 12 years ago. He quickly helped us put our order through and made sure all the details were correct.
June 27, 2026
Reply from DFS Furniture - Maidstone
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Rohan.
Kind Regards,
Jordan
DFS Customer Support
Great experience
Great experience, salesman not at all pushy, talked everything through thoroughly.
June 27, 2026
Reply from DFS Furniture - Maidstone
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Steve was very helpful and guided us to…
Steve was very helpful and guided us to a perfect sofa after explaining what we were looking for, his customer service was great and very helpful with his knowledge of stock and material wear etc
June 27, 2026
Reply from DFS Furniture - Maidstone
Good Afternoon,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Steve.
Kind Regards,
Jordan
DFS Customer Support
On a very warm day Natasha was…
On a very warm day Natasha was fantastic ensuring I was in receipt of all of the information on the purchase I was looking at online. It was useful to see the material in store even if the actual design wasn’t there.
June 26, 2026
Reply from DFS Furniture - Maidstone
Good Morning,
Thank you for taking the time to leave us a 5* review. We’re happy that Natasha met your expectations in store and that you had a lovely experience when placing the order. We appreciate you sharing the review with others.
Kind Regards,
Jordan
DFS Customer Support
We visited the Maidstone branch
We visited the Maidstone branch, saw a salesman James he was very knowledgeable and we could ask as many questions as we liked and he answered them all.
June 26, 2026
Reply from DFS Furniture - Maidstone
Good Morning,
Thank you for leaving us a 5* review. We are really happy that James met your expectations in store and you had a lovely experience when placing your order!
Kind Regards,
Jordan
DFS Customer Support
Found the ideal sofa with assistance.
June 25, 2026
Reply from DFS Furniture - Maidstone
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
David was a great help
David was a great help, explained everything in detail and patient.
Whoever is in charge needs to get them air conditioning installed, it was too hot to shop let alone work there all day.
June 25, 2026
Reply from DFS Furniture - Maidstone
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Maidstone
Hello Matt,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
quick and easy!
June 23, 2026
Reply from DFS Furniture - Maidstone
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Lorraine A
DFS Central Customer Support
Reply from DFS Furniture - Maidstone
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
Good experience
When i walked in, the salesman (james) asked if we needed help, and let us browse the furniture, and was available if we needed assistance. He was professional, polite and friendly. Giving us advice and guidance on the product. Very pleased with the sale, would definitely recommend them
June 22, 2026
Reply from DFS Furniture - Maidstone
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Maidstone
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Maidstone
Hello, thank you so much for your review. We are so happy to hear this!
Kind Regards,
Vanessa
DFS Customer Support
Very helpful
Very helpful, friendly and made the whole experience effortless !!!
Definitely five stars !
June 22, 2026
Reply from DFS Furniture - Maidstone
Hi there, thank you for your review. We're really pleased you were provided with all the information you needed, we hope this helped you choose the perfect sofa!
Kind Regards,
Vanessa
DFS Customer Support
Good range of styles and colours and in…
Good range of styles and colours and in all sizes . James was friendly , helpful and knowledgeable 6
June 21, 2026
Reply from DFS Furniture - Maidstone
Hello,
Thank you for your great feedback.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Maidstone
Hello,
Thank you for your great review.
Kind regards
Holly M
DFS Customer Support
We were made to feel very comfortable…
We were made to feel very comfortable nothing was rushed. And everything was talked through very well I was a very nice experience
June 22, 2026
Reply from DFS Furniture - Maidstone
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
The sales person (Flyn)
The sales person (Flyn) was very helpful without being pushy. Everything was explained well.
June 22, 2026
Reply from DFS Furniture - Maidstone
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Great customer experience.
Great customer experience.
I never felt rushed, in fact, our sales person (I think Roman (his name is t on the confirmation email, so maybe that could be a good idea going forward..)) was super friendly. I’d say we spoke about holidays and children etc for at least half of the time I spent in the store.
I felt no pressure to purchase anything. It was me who prompted addition care cover etc as I felt relaxed.
Thanks for helping out today.
June 21, 2026
Reply from DFS Furniture - Maidstone
Hi there, thanks for your 5-star review, we really appreciate the feedback!
Kind Regards,
Vanessa
DFS Customer Support
Customer service was excellent with…
Customer service was excellent with lots of knowledge & helpful staff
June 21, 2026
Reply from DFS Furniture - Maidstone
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
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