DFS Furniture - New Malden Reviews 

Outstanding service – found the perfect sofa!
​We recently visited DFS New Malden and had a fantastic experience from start to finish. We were greeted by a lovely lady who instantly made us feel at ease and even offered us a drink. She took the time to listen to our exact needs and guided us straight to a sofa that was just right for us, all at a very reasonable price.
​What we appreciated most was the zero-pressure environment; we felt completely comfortable making our decision. We are thrilled with our purchase and would happily recommend DFS to anyone. A huge thank you to the team!

pleasant staff, we were well informed about the products

Very helpful, no rush to decide. Great suggestions that we had not considered

Staff wasim super helpful and laid out the options. All in all good sales service

Chelsea explained everything well and was very friendly and helpful

I found more or less what I was looking for. I would have very much preferred a sofa material made with natural fabric, linen, cotton ecc rather than one made with polyester but I guess the sofa would have been more expensive.

The salesman, Mo, was excellent, and I have no complaints about him at all. He was knowledgeable about the product and did not pressure us at any point.

The only issue I had was that after we had agreed to the sale, another member of staff, whom I assume was the manager, came over and repeated exactly what Mo had already told us. This seemed somewhat unnecessary and, in my view, slightly undermined Mo, who had already handled the process very professionally.

After spending over a thousand pounds on a brand new sofa I was left disappointed with the delivery and response to my experience. Upon delivery, the sofa was damaged. The delivery guy effectively said not my fault it must have happened in the warehouse and suggested I had to call dfs customer service. Phoned customer service and they said I would have to wait 72 hours before I could get an answer on from a service technician. Phoned again later as I had not heard from dfs at all other than receiving a how to care for your new couch email. only to receive the same answer but now I would have to send them a photo and the service technician would be booked for the 10th of June. I said I wasn’t happy with this level of service and I wanted to know how they would fix the issue to get I’m sorry sir but the service technician can only answer that question. I’m extremely disappointed by this experience given how excited I was when I ordered the sofa back in March and had waited 6 weeks for it.

Friendly and informative service

Really helpful upon arrival, helped us pick the correct size sofa and as a plus makes a lovely coffee while you wait!!

We were looked after by Lloyd in the New Malden branch, who couldn’t have been more professional. He noticed us coming in and opened the door, as my mum was in a wheelchair.

He introduced himself and said how the furniture was laid out, then said if I needed any assistance to ask him.

He didn’t interfere with us looking by hovering constantly, but when we had chosen was very informative of the product and offered us a drink while he sorted the paperwork.

Lloyd was confident, very friendly and a pleasure to do business with, thank you for an enjoyable experience.

Lena helped me find my sofa in my first bought flat. She made this an exciting memorable experience and she was so supportive and informative. She is a natural at customer service and I left happy. All staff I encountered were also veey welcoming and I will absolutely recommend DFS. This is a big change in my life and Lena helped so much in making my dream home reality. Thank you so much

Excellent service polite and understanding

I had the quality of goods paid a small money with out stress. Everything’s good such as, quality goods, got on times, pay slowly in longterm. I always recommend friends, colleagues and families.

Sat and Nina were both really helpful in helping us make our choice. We had a list of choices and ended up going for something completely different!

Customer service very good. Prices good. Can’t say about quality because I don’t have the furniture yet. Have been contacted by the delivery people. Only disappointment is you don’t take the furniture away at the same time as delivery. This means we will not have a sofa to sit on awaiting new furniture arrival.

Thank you Lloyd at DFS New Malden for genuinely trying to help us find exactly the sofa that we need. We’re very happy with our purchase!

I meet Samir today and what a vey nice gentleman he was
Very helpful indeed
And what a great Man U have at your new Malden store

Friendly, helpful and patient staff assistant.