Such amazing customer service from Sara! She helped us look at a large number of sofas and was kind, patient and friendly at all times. We came back again 2 days later and she remembered us! Wasim the... See more
Company replied
Location
Switch locationBurlington Road, Shannon Corner Retail Park, KT3 4RP New Malden, GB
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See what reviewers are saying
Really positive experience purchasing our new sofa from DFS in New Malden. From the moment we walked through the doors, the whole experience was relaxed and welcoming — no pushy salespeople or b... See more
Company replied
Today I visited DFS store and was warmly greeted by all your staff members with a hello and a smile. I was helped by Samir. He made the experience very personal, helpful, knowledge and answered all my... See more
Company replied
Nina from the DFS New Malden was extremely helpful, she was friendly and answered all of our questions very well. She was supportive and we appreciated her temperament as we selected the right sofa fo... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Burlington Road, Shannon Corner Retail Park, KT3 4RP, New Malden, United Kingdom
- 0333 999 9769
4.9
Excellent
5K reviews
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We successfully chosen the sofa we wanted
We successfully chosen the sofa we wanted. Very helpful staff assisted us in choosing the right sofa.
We were very pleased with the assistance of the sales person. He advised us well. He was very polite and courteous. Thank him for his assistance.
June 13, 2026
Reply from DFS Furniture - New Malden
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Very helpful staff, smooth experience
Very helpful staff, took us through the end to end experience from order to delivery. No waiting and we git what we came fir.
June 13, 2026
Reply from DFS Furniture - New Malden
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Samir was very help on both times we…
Samir was very help on both times we visited. He carefully explained everything and answered our questions. Thanks Samir
June 13, 2026
Reply from DFS Furniture - New Malden
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - New Malden
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Sales girl was lovely and helpful
The sales girl was new and was so lovely and helpful. She made it very easy and loved the experience. Thankyou
June 11, 2026
Reply from DFS Furniture - New Malden
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Sales associate was so lovely and…
Sales associate was so lovely and extremely helpful! Helped us find two sofas that we love.
June 12, 2026
Reply from DFS Furniture - New Malden
Hello,
Thank you for sharing your lovely feedback with us.
Kind regards,
Holly M
DFS Customer Support
Lloyd was a great help in assisting us…
Lloyd was a great help in assisting us to find our new sofa. He was friendly and engaging with our toddler who we had with us and very knowledgeable about the range in stock.
June 11, 2026
Reply from DFS Furniture - New Malden
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
Very good service and very…
Very good service and very professional.
Special thanks to Waseem.
June 10, 2026
Reply from DFS Furniture - New Malden
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Excellent customer service
Good range of furniture
Excellent customer service
My advisor Nina was friendly & very patient.
Both Nina & her manager were very helpful & informative
June 2, 2026
Reply from DFS Furniture - New Malden
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Samir made us welcome to purchase a DFS…
Samir made us welcome to purchase a DFS suite of furniture.
Was given a good overview of all your excellent stock of furniture and suitable to requirements.
June 9, 2026
Reply from DFS Furniture - New Malden
Hello,
Thanks for your lovely feedback, we’re glad to hear Samir met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - New Malden
Hello,
Thank you for your 5 star review.
Kind regards
Holly M
DFS Customer Support
Samir was amazing Strongly recommend him
June 9, 2026
Reply from DFS Furniture - New Malden
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
Love the staff at this branch
We had such a lovely sales lady called Lina, who helped us pick out the perfect sofa for our needs, she was so kind, very knowledgable and helpful.
Thank you so much, we are so happy with our sofa!
June 6, 2026
Reply from DFS Furniture - New Malden
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
A nice store with helpful staff
A nice store with helpful staff. Easy and simple process to purchase a sofa. Lots of choice and quality product.
June 6, 2026
Reply from DFS Furniture - New Malden
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
What I loved about DFS New Malden was…
What I loved about DFS New Malden was that my partner and I were able to view all the sofas in the store without being jumped on by a salesman. Once we decided which sofa we wanted Samir the salesman came over to assist and answer any questions. Very professional service.
June 7, 2026
Reply from DFS Furniture - New Malden
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - New Malden
Hello,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
Outstanding service – found the perfect sofa!
Outstanding service – found the perfect sofa!
We recently visited DFS New Malden and had a fantastic experience from start to finish. We were greeted by a lovely lady who instantly made us feel at ease and even offered us a drink. She took the time to listen to our exact needs and guided us straight to a sofa that was just right for us, all at a very reasonable price.
What we appreciated most was the zero-pressure environment; we felt completely comfortable making our decision. We are thrilled with our purchase and would happily recommend DFS to anyone. A huge thank you to the team!
June 6, 2026
Reply from DFS Furniture - New Malden
Hello,
We really appreciate you taking the time to share your experience with us. We look forward to seeing you again in the future!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - New Malden
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
Very helpful
Very helpful, no rush to decide. Great suggestions that we had not considered
June 3, 2026
Reply from DFS Furniture - New Malden
Hello,
Thank you for your positive review.
Kind Regards,
Holly M
DFS Customer Support
Staff wasim super helpful and laid out…
Staff wasim super helpful and laid out the options. All in all good sales service
June 1, 2026
Reply from DFS Furniture - New Malden
Thank you for sharing your 5* review and for our drivers meeting your expectations! We hope you love your new furniture
Kind Regards,
Vanessa
DFS Customer Support
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