DFS Furniture - New Malden Reviews 

Great service from Muhammad at New Malden DFS at the weekend. We went in to see a sofa we had already seen online, and Muhammad was extremely attentive, very knowledgeable and answered all of our questions which made the purchase super easy.

The assistant was very helpful when we first went in to the store he just said if you need any help just let me know and he left us alone which i prefer it was a good experience

Chelsea at the New Malden store was excellent provided us a great service trying to help us source a delayed delivery to work around our schedule of works. Thought the double check by the manager was also a great idea to avoid any potential issues

Great experience and thorough especially from Waseem who helped us through the process of buying the sofa and answered all our questions, the many we have!

The customer service representative for their professionalism. They explained the available options. Their friendly attitude made the experience much easier, and I left feeling valued as a customer. Thank you for providing such excellent service.

Samir was a top notch assistant, the day before he helped my wife to find the right tv stand and living room table and without being pushy told i will be here over the weekend when you bring your husband, When we walked in today he was more than accomodating without a hint of a pushy salesman but in a contrary he was in more advisory mode than closing at all cost mode which made us enjoying the interaction and concluded in a very good customer journey with a sale closed and i referred him to a couple who entered your shop right when I was living , I notified the Manager Shahid of the excellent CS and UX i had from Samir but unfortunately Shahid was a bit offish borderline arrogant as he didnt look very appreciative of Samir achievement there as he walked away in a cold manner pointing me out to an email i will receive regarding the review which was a shame he couldn't take a minute and make Samir mire valued in front of a happy customer as I spent 25years in retail management and now as head of partnership i always notice the difference between leaders and managers , in this instance Shahid need to brush up in his leadership skills to show some consideration to his staff because without them he is nothing , I had the same feeling at Sofology where I purchased 2 sofas last month and funny enough the manager mentioned the amount of my transaction as lower than the one he was going to attend to as he wanted to cut short the conversation when i was in the middle of discussing if i can haggle on the delivery charge , My conclusion Shahid reaction was maybe linked at the low amount of the transaction .
All in all Samir made you proud guys

Very helpful and unobtrusive.
Great selection of furniture and an air conditioned store !

Moh was friendly, knowledgeable and helpful. He made suggestions of which sofas we might like and also gave us time to think about our decision. He explained all of the sofa details really clearly. A lovely shopping experience and we’re very excited to receive our new sofa!

Picked our new sofa which we look forward to when it will be delivered.
Really good service in store which made the whole purchase experience very easy and rather pleasant.

It was very good customer service very kind

Nice to be able to shop and not have anyone bothering you

We had a wonderful experience in DFS! We can’t wait for our sofa to arrive!

The young Lady Chelsea who looked after us was brilliant knew everything we asked her and did not pressure us to buy anything. We will be back again in a while to buy another settee.

The salesmen was great the whole process was fuss free sofa being delivered within 2 weeks amazing this is a 4th sofa from yoy this is why we keep coming back many thanks 😊

Mr Waseem at the shop made our visit pleasant. He was very helpful and explained everything in detail.

We found your DFS representative Samir very helpful and polite.
This was the second time with him during our visit.
Greeted us with a smile as a returning customer, with give him five stars⭐️⭐️⭐️⭐️⭐️
Thank you 100% Samir and thank you DFS.

"He knew his stuff and was a good salesman" was my sons comment when we talked about our experience in the store. We were given time to look around the showroom and all staff were friendly and helpful.

Samir was excellent in answering all questions and explaining in detail.

Fantastic guy!