Such amazing customer service from Sara! She helped us look at a large number of sofas and was kind, patient and friendly at all times. We came back again 2 days later and she remembered us! Wasim the... See more
Company replied
Location
Switch locationBurlington Road, Shannon Corner Retail Park, KT3 4RP New Malden, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Really positive experience purchasing our new sofa from DFS in New Malden. From the moment we walked through the doors, the whole experience was relaxed and welcoming — no pushy salespeople or b... See more
Company replied
Today I visited DFS store and was warmly greeted by all your staff members with a hello and a smile. I was helped by Samir. He made the experience very personal, helpful, knowledge and answered all my... See more
Company replied
Nina from the DFS New Malden was extremely helpful, she was friendly and answered all of our questions very well. She was supportive and we appreciated her temperament as we selected the right sofa fo... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Burlington Road, Shannon Corner Retail Park, KT3 4RP, New Malden, United Kingdom
- 0333 999 9769
4.9
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
After spending a couple of hours…
After spending a couple of hours disagreeing with my wife over what sofa to buy. Chelsea was the perfect sales advisor listening to both our needs and coming up with the right sofa which met both our needs.
August 9, 2026
Reply from DFS Furniture - New Malden
Good Morning,
Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Chelsea.
Kind Regards,
Jordan
DFS Customer Support
We are happy with our purchase and the…
We are happy with our purchase and the service provided.
August 8, 2026
Reply from DFS Furniture - New Malden
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
I had a good experience but everyday…
I had a good experience but everyday I’m getting emails to review the service it’s too much I’ve already filled a 5 minute questionnaire that’s why I am giving a 2
August 2, 2026
Reply from DFS Furniture - New Malden
Good Morning,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We do ask all our customers to leave a review based on their shopping experience, I am sorry for the way you feel about the review.
You are more than welcome to write a second review once you receive your order. We hope you love your furniture as much as we do when it arrives.
Kind Regards,
Lorraine E
DFS Central Customer Support
Reply from DFS Furniture - New Malden
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
Thank you Chelsea for helping us in…
Thank you Chelsea for helping us in choosing our furniture very helpfull and proffesional. It’s such a pleasure dealing with staff who know what they are doing this is a reflection
Of her hard work.
August 9, 2026
Reply from DFS Furniture - New Malden
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Lorraine E
DFS Central Customer Support
Great customer service
The showroom was well set out and easy to look around. We were greeted warmly by our customer advisor Chelsea, who made us feel very welcome and had great product knowledge.
There was no pressure to buy, we were given time to decide what product we wanted.
No question was a problem and everything we asked was answered in detail.
August 8, 2026
Reply from DFS Furniture - New Malden
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine E
DFS Customer Support
Reply from DFS Furniture - New Malden
Hello,
Thank you for your great review.
Kind regards
Holly M
DFS Customer Support
Great customer experience
Really happy with our customer experience at DFS New Malden.
We were looked after and advised by a wonderful lady called Nina.
She was not only polite and charming but was so knowledgeable and factual for all our questions and concerns....she made the whole experience for us so easy and enjoyable ...well done Nina & Thank you !
August 7, 2026
Reply from DFS Furniture - New Malden
Hello Mr Grehan,
We are really grateful for your kind words and for sharing your experience in our store with Nina. Thank you very much and we look forward to seeing you again!
Kind regards,
Lia
DFS Customer Support
Very helpful and friendly
August 7, 2026
Reply from DFS Furniture - New Malden
Hello,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
We can’t fault DFS for their service…
We can’t fault DFS for their service and value for money when buying new sofas - so see no reason to go anywhere else!
August 6, 2026
Reply from DFS Furniture - New Malden
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
The Sales Man was very pleasant
The Sales Man was very pleasant, knowledgeable and not at all pushy.
I was with my wife and two granddaughters the purchase of our new Sofa was a great experience
August 6, 2026
Reply from DFS Furniture - New Malden
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us. We look forward to seeing you again in the future!
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - New Malden
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine E
DFS Customer Support
Simple and straightforward service
Nina our salesperson at the New Malden branch was lovely; friendly, professional and informative. The whole process of purchasing our sofa was simple and straightforward.
August 1, 2026
Reply from DFS Furniture - New Malden
Good Afternoon,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Nina.
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - New Malden
Hello,
Thank you for your lovely feedback.
Kind regards,
Holly M
DFS Customer Support
The whole process was easy
The whole process was easy, and the salesman(Mo) who helped me was friendly and helpful. It made buying furniture a really positive experience for me.
July 30, 2026
Reply from DFS Furniture - New Malden
Good Afternoon,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Jordan
DFS Customer Support
Great service
Samir was extremely friendly and helpful — made the whole buying process smooth and enjoyable. Will definitely be back!
July 28, 2026
Reply from DFS Furniture - New Malden
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Salesman was very informed and helpful.
Salesman was very informed. We bought 3 seater sofa. All costs explained clearly including delivery and aftercare package.
10-12 week lead time for delivery - standard for ordered sofas.
July 29, 2026
Reply from DFS Furniture - New Malden
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine E
DFS Customer Support
Reply from DFS Furniture - New Malden
Hello,
Thank you for your kind feedback.
Kind regards,
Holly M
DFS Customer Support
Salesman Samir was very knowledgeable…
Salesman Samir was very knowledgeable about the settee's we wanted to buy and was very clear and informative about the settee's, the company and the after services.
Could not be happier with the service we received.
July 28, 2026
Reply from DFS Furniture - New Malden
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Good sales experience
Samir was very helpful to explain the options, was never pushy and great to deal with.
July 27, 2026
Reply from DFS Furniture - New Malden
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.