DFS Furniture - Northampton Reviews 

My experience with the staff members were very pleasant
No pushy sales tactic
Overall very good 👍

The salesperson who assists us was Reece, he was polite, helpful and knowledgeable, everything was explained to us clearly and all areas covered. Also the store manager (my apologies I don't remember her name) has given us a great deal on our purchase.

Really helpful staff. Explained everything to us. Best thing for me is that the sales team didn’t pounce on you as soon as you got in the store.

No high pressure sales, we were approached and asked if we knew what i was looking for then left to look around, once i had chosen the sales person was very informative and took me through all my options so i could make my final decision.
Very happy

Very helpful service from the outset. Staff informative and polite. Good attention to detail.

I was at my request left to browse the furniture, I know what I want and I don’t need a pushy salesperson trying to sell me something that I don’t want.
When I had found the item I wanted to buy I was quickly helped with all the information I needed to finalise the purchase, Elisha was very knowledgeable and efficient.

I was served by a gentleman with what I would describe as an "old school manner" who explained every step of my purchase thoroughly and expertly. I was delighted with the whole process which left me convinced that I had made the correct decision to buy my sofa from this company. I now look forward to receiving my goods.

Excellent service.

Very helpful lady, took her time to explain everything to me. Can’t wait to get my new sofa. Thank you

Really helpful staff, not too pushy

Salesperson was very helpful andgave me good advice. Everything was made very clear about the purchase

The service offered by Eleisha/ Alisha was exceptional in every way. A wonderful credit to DFS.

We found what we wanted quite easily and the assistant was very helpful.

Great customer service and very helpful

Nice and clean store, staff extremely kindly and knowledgeably.
Would like to mention Anthony which was very calm and respectful, helpfully person.

The staff we spoke to were friendly and helpful without being pushy. The purchasing process was straightforward.

The salesman was Harry,and he was polite, helpful and knowledgeable, everything was explained clearly and all areas covered. No problem at all.happy to shop there.

Was all great.

Would of been 5 stars however the store didn't open on time and my time was limited . It was a sunday and store should of opened at 11am ...however I stood waiting for 10mins while I watched workers Inside drinking and chatting in a circle
Once I came back at 11.30 I was seen by a lovely lady however my time was rushed as I was on a time limit
If they had opened at 11am which was stated on the door my experience would of been more relaxed and enjoyable

Our corner sofa costing over £5000 lasted three months before it started falling apart. Extremely badly made furniture. The fabric simply pulls apart and then the stuffing starts coming out. Via the warranty policy we claimed for two areas of damage and are now waiting the 7 month waiting time to replace the material. By the time this material arrives I will be claiming for another three areas also now falling apart. There will be rather alot of claims when its literally falling apart in front of your eyes.

On top of this we smelt electric burning one night, traced the smell to the sofa. It turned out the reclining switch was glowing red and about to cause fire as the switch was melting inside the fabric. Another claim and another wait for replacement parts.

Overall a terribly put together piece of furniture not fit for any household and a huge mistake on our part using DFS