Had a nice experience in DFS riverside, after lots of looking we settled on a sofa and our experience was very relaxed. Reece Wilson served us and was extremely professional. He answered all of our qu... See more
Company replied
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I recently ordered a sofa from DFS and had an absolutely fantastic experience. From the moment I walked in, the service was top-tier. I want to give a special shout-out to the manager who assisted me... See more
Company replied
The sales woman, I think her name was Alesha, took time with us, didn’t feel rushed and was able to take our time deciding. She helped with some suggestions and couldn’t have been more helpful and eve... See more
staff were super helpful at the northampton showroom, really new the products and took the time to talk us through the options, explained the expected wear and tear of different styles, and were not p... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
18-20 Towcester Road, NN1 1EE, Northampton, United Kingdom
- 0333 999 9744
4.9
Excellent
4K reviews
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Dreadful build quality
Our corner sofa costing over £5000 lasted three months before it started falling apart. Extremely badly made furniture. The fabric simply pulls apart and then the stuffing starts coming out. Via the warranty policy we claimed for two areas of damage and are now waiting the 7 month waiting time to replace the material. By the time this material arrives I will be claiming for another three areas also now falling apart. There will be rather alot of claims when its literally falling apart in front of your eyes.
On top of this we smelt electric burning one night, traced the smell to the sofa. It turned out the reclining switch was glowing red and about to cause fire as the switch was melting inside the fabric. Another claim and another wait for replacement parts.
Overall a terribly put together piece of furniture not fit for any household and a huge mistake on our part using DFS
May 27, 2026
Unprompted review
Reply from DFS Furniture - Northampton
Good morning Scott,
Thank you for sharing your review with us, please accept our sincerest apologies for the issues you have faced with the furniture and that this matter is yet to be resolved, I can assure you this is not the quality we expect from our products.
Unfortunately, as no order reference number has been provided we are unable to locate your order. However, if you would like to discuss this matter further please do not hesitate to contact our Customer Service Team on 0333 9999 777 and choose option 2.
Kind Regards,
Holly M
DFS Customer Support
wonderful
Both lovely gentlemen communicated with us perfectly for where they were how long they were going to be and everything else.
December 4, 2025
Reply from DFS Furniture - Northampton
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Had a nice experience with the sales…
Had a nice experience with the sales associate, delivery was fast and the delivery men were friendly. However, Both chairs arrived with a lot of stains, which I did not like.
May 18, 2026
Reply from DFS Furniture - Northampton
Hello,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Professional and given space to look
We went in as we has seen a few sofas on the website saw the salesperson who was very helpful, once Anthony knew what we wanted he highlighted them and left us alone and gave us time which is what a customer likes.
Many thanks and hopefully we can enjoy the sofa when it arrives!
May 24, 2026
Reply from DFS Furniture - Northampton
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
Excellent customer service !(John)
May 25, 2026
Reply from DFS Furniture - Northampton
Hello Jane,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
Perfect customer service and care.
On entering the store we were greeted by a lovely young man named Rhys . We had spotted the furniture we liked ,and all of the different options for the level of comfort were thoroughly explained to us and we were happy to proceed.
May 25, 2026
Reply from DFS Furniture - Northampton
Hello Ian,
Thank you so much for taking the time to write us a 5* review, your feedback is always appreciated. We are really happy to hear that you had a great experience in store with Rhys.
Kind regards,
Lia
DFS Customer Support
Chap was lovely explained everything…
Chap was lovely explained everything and also girl Alisha help us what a lovely people many thanks
May 23, 2026
Reply from DFS Furniture - Northampton
Hello,
Thank you for sharing your lovely review with us.
Kind regards
Holly M
DFS Customer Support
The member of staff was very polite and…
The member of staff was very polite and professional. She told me about the different material how to clean them,told me about all the different delivery options and all other options of suite styles I could order . This member of staff knew all about the produ as, and was so helpful ,polite and perfect customer care . A credit to the company.
May 21, 2026
Reply from DFS Furniture - Northampton
Hello,
Thank you so much for your kind words and for taking the time to give us an amazing review. We really do appreciate it and hope you enjoy your furniture when it arrives!
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Northampton
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
John was very helpful , professional and courteous
John was helpful, informative and thorough, but let us make our decisions based on what we learned from him, without pressure or coercion.
May 21, 2026
Reply from DFS Furniture - Northampton
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
We found excellent products at your…
We found excellent products at your store and Anthony was extremely helpful and knowledgeable about the products which enabled us to choose exactly the sofas we needed.
We look forward to the delivery at our new house
Mike Porter
May 20, 2026
Reply from DFS Furniture - Northampton
Hello Mr & Mrs Porter,
Thank you so much for taking the time to write us a 5* review, your feedback is always appreciated. We are really happy to hear that you had a great experience in store with Mike.
Kind regards,
Lia
DFS Customer Support
The person who sold the item to me was…
The person who sold the item to me was very kind and helpful.
May 17, 2026
Reply from DFS Furniture - Northampton
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
anessa
DFS Customer Support
The salesperson was polite and…
The salesperson was polite and explained everything clearly and I felt comfortable
May 17, 2026
Reply from DFS Furniture - Northampton
Good Morning,
We really appreciate you taking the time to give us a 5* rating, thank you very much!
Kind Regards,
Jordan
DFS Customer Support
Staff was great
May 16, 2026
Reply from DFS Furniture - Northampton
Good morning Caroline,
Great review, thanks for sharing!
Kind Regards
Lia
DFS Customer Support
Our experience in store was very good…
Our experience in store was very good and the service was excellent,
May 16, 2026
Reply from DFS Furniture - Northampton
Good morning,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
Five star experience
Very welcoming and helpful,we was dealt with by a lovely girl named Alesha who was very knowledgeable and nice. She made us feel comfortable and was genuinely friendly,made us a lovely cappachino and didn’t pressure us to make up our mind at all.just waiting for our new sofa to be delivered, so overall a five star experience
May 16, 2026
Reply from DFS Furniture - Northampton
Good morning,
We're really grateful you shared this amazing 5* review. We are glad to hear that Alesha helped you choose your lovely new furniture. It is really appreciated that you took the time to share your kind words and we hope you love your furniture when it arrives.
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Northampton
Good afternoon Mark,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
Reply from DFS Furniture - Northampton
Hi there, thanks for taking the time to leave a 4-star review, it's great to hear feedback like this!
Kind Regards,
Vanessa
DFS Customer Support
thank you for your help
thank you for the service, we were happy with the service received
April 15, 2026
Reply from DFS Furniture - Northampton
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Very good experience, highly recommend
Very good experience from entering the store which is clean spacious and offering a vast range of furniture. The sales representative who helped us was extremely professional and knowledgable. His assistance helped us to make the right choice.
May 13, 2026
Reply from DFS Furniture - Northampton
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
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