DFS Furniture - Nottingham Reviews 

DFS: nearly two years, and the agreed repair still has not been delivered

This is not a case of a customer simply changing their mind after eight months. The fault was reported when the sofa was first delivered, and we have spent approximately two years trying to get DFS to resolve it.

We eventually went through the Furniture & Ombudsman Service and accepted the agreed resolution in good faith: DFS would complete the repair using the replacement parts already on order and then pay £400 compensation.

I accepted that resolution — I did not accept DFS's new proposal.

After another six months, DFS supplied the wrong parts: two right-hand seats instead of one left-hand and one right-hand seat. DFS has now offered cancellation with a £444.33 usage deduction or alternative furniture with a usage charge.

I have accepted neither option.

The issue was reported from the beginning. The delays and incorrect parts are part of DFS's ongoing attempts to resolve the original complaint. It is therefore extremely frustrating to now see the situation presented as though I simply decided to return the sofa after eight months.

I am currently waiting for the Furniture & Ombudsman Service to address what has happened and provide its position.

I have also asked DFS to explain the legal and contractual basis for applying the £444.33 deduction in these circumstances.

After nearly two years, I am still waiting for DFS to deliver the resolution I originally accepted.

Simple process, explained clearly by the friendly staff. Charlie was excellent.

All the staff in the store were very helpful and non pressured in their sales approach.

Good range of sofas on display. Very helpful staff.

Earl ,was very helpful & very friendly when we ordered a sofa & chair this morning ( from the Nottingham branch )

Really helpful staff, and we got exactly what we wanted at a decent price

Friendly professional service from Earl at castle marina wasn't rushed and was clearly given all the information we needed about our sofa purchase
Very Happy with the service
Thank you

Everything was made very simple and there were no pushy sales techniques used. Came away feeling happy with our purchase. Thankyou very much.

Good staff character and customer service
Staff took their time to explain different type of sofa and their color.
Was calm and relaxed ☺️

My date of delivery changed all the time due to the chain process. Thankfully DFS held my sofa for me which arrived in my property the day after moving in, so we had somewhere to sit . My choice of sofa is beautiful , and suits the room perfectly . The delivery men were very respectful of my new carpets . Great service

Customer service by Ellie was amazing

Ellie made us feel at ease, we wasn’t rushed and she was very knowledgable about the sofa I choose.
Excellent

dan was very help full it lets us go around show room with out annoying us when we need advice we go over to him for it he was very help full thank you mr ruddy

I’ve shopped with dfs for years it’s great because I know the staff and they know me everything I request is dealt with thoroughly measurements colour options detailed view on an iPad I’m always at ease in the store

Earl was a lovely guy & very knowledgeable about his products, no pressure into buying the product.

I have been 4 times looking at the same settee this time I bought it the staff were brilliant

Very helpful & imformative salesman (sorry I forget his name)
Showed us & explained all the options available to us for example colours & different types of leather available. Showed us on the TV screen what our choice will look like & even offered us a cup of coffee

The salesman was very informative and spelt out everything very clearly. Very helpful.

Very friendly helpful staff. I was talked through thoroughly every option. I did already know what I wanted, but it was nice to have the options explained. I have to say it was a really pleasant experience. I would definitely recommend DFS, particularly the Nottingham store to friends and family.