We visited your Oxford store a couple of times and on both visits we found the staff very helpful without being intrusive. On the second visit we were assisted by Sid who was extremely knowledgeable... See more
Company replied
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Excellent overall experience mainly due to Alim who advised us on everything. What a change to actually deal with an advisor who took the trouble to to at least seem like he was interested in more tha... See more
Company replied
Our experience was fantastic, upron arrival we were welcomed by Darren at the Oxford brand who made us feel very welcome. we were offered coffees and hot chocolates for the kids and made very comforta... See more
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We were just passing the Botley Store and was not expecting to make a purchase quite yet. However, realising that this particular Branch is closing within the next month, and seeing a suitable and... See more
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Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
1 Botley Road, OX2 0HD, Oxford, United Kingdom
- 0333 999 9770
4.8
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Excellent service
Sid listened to our needs and provided excellent service. Can’t wait for our new sofa.
December 31, 2023
Reply from DFS Furniture - Oxford
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Central Customer Support
Very good with no pressure
December 31, 2023
Reply from DFS Furniture - Oxford
Good Afternoon Mr Cousins,
Thanks for the fabulous review, we really appreciate you taking the time to share with others!
Kind Regards,
Lia P
DFS Central Customer Support
Excellent service
Excellent service, Sid was very helpful, went through the order process quickly, helped us get the sofa into the car and a very friendly guy. Great experience and absolutely love my sofa, can’t stop looking at it!
December 30, 2023
Reply from DFS Furniture - Oxford
Hello,
We are happy to hear that you enjoyed your visit to the DFS store and you experienced excellent customer service. Thank you for taking the time to write us a review, it is much appreciated!
Kind regards
Holly M
DFS Central Customer Support
Staff member Dave ( DAZ) at DFS Oxford…
Staff member Dave ( DAZ) at DFS Oxford was very polite not pushy at all and helped us all the way choosing our sofa
Thank you
10/10
December 30, 2023
Reply from DFS Furniture - Oxford
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Central Customer Support
We went to buy a sofa bed and the sales…
We went to buy a sofa bed and the sales person was outstanding with all the information we needed and was so professional. I would highly recommend going again. This was from the Oxford Botley Road branch and I’m sure his name was Darren. If we had any answers he would answer them straight away.
December 26, 2023
Reply from DFS Furniture - Oxford
Hello,
Thank you so much for your kind words and for taking the time to give us an amazing review. We really do appreciate it and hope you enjoy your furniture when it arrives!
Kind regards
Holly M
DFS Central Customer Support
T was brilliant
T was brilliant from the moment we stepped into the Botley Road store, to finalising our choice and processing the order.
December 30, 2023
Reply from DFS Furniture - Oxford
Hello,
Thank you so much for your kind words and for taking the time to give us an amazing review.
Kind regards
Holly M
DFS Central Customer Support
Very helpful and just made sure we…
Very helpful and just made sure we understood everything also very friendly and kind
December 29, 2023
Reply from DFS Furniture - Oxford
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Central Customer Support
Perfect help. Thank you Sid.
Sid gave us all the information we needed then left us to decide. No pressure lots of time. The perfect salesman. Thank you.
December 29, 2023
Reply from DFS Furniture - Oxford
Hello,
Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.
Kind Regards,
Holly M
DFS Central Customer Support
Brilliant sale with cherl
Brilliant service from Cheryl, no heavy sales just normal chat , absolute pleasure too deal with would recommend.
Shame dfs have stopped military discount / blue light etc..
December 29, 2023
Reply from DFS Furniture - Oxford
Good Afternoon Nicola,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Cheryl.
Kind Regards,
Lia P
DFS Central Customer Support
Great from start to finish ask for sid
No pressure from sid the sales consultant he made us feel very comfortable even though we knew exactly what we wanted before we came into store .
December 28, 2023
Reply from DFS Furniture - Oxford
Good Afternoon Peter,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Lorraine A
DFS Central Customer Support
Fantastic service really helpful and…
Fantastic service really helpful and pleasant to deal with. Will highly recommend this store.
December 28, 2023
Reply from DFS Furniture - Oxford
Good Afternoon,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Kimberley
DFS Central Customer Support
Sales staff were excellent
Sales staff were excellent, helpful and friendly. As well as being extremely knowledgeable
December 27, 2023
Reply from DFS Furniture - Oxford
Good Afternoon,
Thanks for the fabulous review, we really appreciate you taking the time to share with others!
Kind Regards,
Kimberley
DFS Central Customer Support
Very helpful
December 27, 2023
Reply from DFS Furniture - Oxford
Good Morning,
Thanks for the 5 stars! It's much appreciated
Kind Regards,
Kimberley
DFS Central Customer Support
Very help full and friendly
December 26, 2023
Reply from DFS Furniture - Oxford
Good Afternoon Nicholas,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Lia P
DFS Central Customer Support
Plenty of different sofas to choose…
Plenty of different sofas to choose from. Very friendly and helpful staff. Made sure I was offered all options and extras but with no pressure to purchase. Great prices to suit all budgets.
December 26, 2023
Reply from DFS Furniture - Oxford
Good Afternoon Caroline,
Thank you so much for taking the time to share your review, it's much appreciated!
Kind Regards,
Sharon W
DFS Central Customer Support
Darren was very helpful with my 93 yr…
Darren was very helpful with my 93 yr father
He explained everything thing clearly
Also very nice young man
December 26, 2023
Reply from DFS Furniture - Oxford
Good Afternoon Val,
Thank you for taking the time to leave us a 5* review. We’re delighted that Darren met your expectations in-store and that you had a lovely experience when placing the order. We appreciate you sharing the review with others. We hope you enjoy your furniture when it arrives!
Kind Regards,
Sharon W
DFS Central Customer Support
Check your receipt
Terrible experience with the Oxford store. Items added to my order that I had not asked for. Check your receipt. Took 3 days of dealing with various call centres/ calls from the store etc to finally get a refund of said items which will then take 2 weeks to be processed.
December 21, 2023
Unprompted review
Reply from DFS Furniture - Oxford
Good Afternoon,
Thank you so much for taking the time to contact us today. Your feedback is greatly appreciated.
We apologise to hear about the issue with items being added to your order that you did not ask for, It is disappointing to hear this and I can assure you it's not how we treat our customers.
Unfortunately, as no order reference number has been provided we are unable to locate your order. However, if you would like to discuss this matter further please do not hesitate to contact our Customer Service Team on 0333 9999 777 and choose option 1.
Kind Regards,
Kimberley
DFS Central Customer Support
Great service
December 2, 2023
Reply from DFS Furniture - Oxford
Good Afternoon Portia,
Thanks for the fabulous review, we appreciate you taking the time to share your experience with others!
Kind Regards,
Sharon W
DFS Central Customer Support
We went to look for a cuddle chair…swivel cuddle chair
We went to look for a cuddle chair which we found three in fact. Found the salesman measured the chairs decided which one we wanted and also bought a storage stool too. Extremely pleased with our purchase can’t wait to see it in situ.
December 21, 2023
Reply from DFS Furniture - Oxford
Good Afternoon Patricia,
Thank you for your kind 5* review. We are really happy to hear you enjoyed your experience in store. We look forward to you receiving the furniture!
Kind Regards,
Lia P
DFS Central Customer Support
No real explanation given about different filling
Unhappy with the level of information available in-store about Contour Comfort option and whether it's worth it. The Oxford store had no clear way of showing customers the difference between CC and foam and said it's "subjective" several times, which it isn't. If one is firmer than the other then it's firmer! Whether people like the firmness is what's subjective. Came out of the store even more confused than when I went it (and we even looked at the foam itself and still completely in the dark). Complete waste of time. I did go ahead and order a couch (with the regular foam) but DFS lost out on an extra 180 by bad customer service.
December 20, 2023
Reply from DFS Furniture - Oxford
Good Morning Susannah,
Thank you so much for taking the time to contact us today. Your feedback is greatly appreciated.
We're very sorry for your overall experience with DFS and for any lack of communication concerning the order.
Most people like the Idea of having Contour comfort because it has a 12mm layer of memory foam that bounces back to shape when you get up off your Sofa, extending the life of the foam core, I really hope this clarifies things for you.
Kind regards
Sharon W
DFS Central customer support
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