We visited your Oxford store a couple of times and on both visits we found the staff very helpful without being intrusive. On the second visit we were assisted by Sid who was extremely knowledgeable... See more
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Excellent overall experience mainly due to Alim who advised us on everything. What a change to actually deal with an advisor who took the trouble to to at least seem like he was interested in more tha... See more
Company replied
Our experience was fantastic, upron arrival we were welcomed by Darren at the Oxford brand who made us feel very welcome. we were offered coffees and hot chocolates for the kids and made very comforta... See more
Company replied
We were just passing the Botley Store and was not expecting to make a purchase quite yet. However, realising that this particular Branch is closing within the next month, and seeing a suitable and... See more
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Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
1 Botley Road, OX2 0HD, Oxford, United Kingdom
- 0333 999 9770
4.8
Excellent
2K reviews
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This company invites their customers to review, whether positive or negative
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First class sales experience
From the moment we walked in the store today the salesman Sid was first class in every aspect . He was very knowledgeable and wasn't pushy in any way. He came to us at first and answered all our initial questions perfectly . He then let us walk around on our own so we could take a good look at the options available and once we had found the sofa we fell in love with He again answered the questions we had which made the decision to proceed with the purchase an easy decision to make. Very impressed and happy with our experience today. Well done DFS. And thanks Sid top man. Will recommend to friends after this today.
January 7, 2024
Reply from DFS Furniture - Oxford
Good Morning Richard,
Thank you for taking the time to leave us a 5* review. We’re delighted that Sid met your expectations in-store and that you had a lovely experience when placing the order. We appreciate you sharing the review with others. We hope you enjoy your furniture when it arrives!
Kind Regards,
Sharon W
DFS Central Customer Support
Brilliant experience
Tahmid, very helpful assistant, made myself and wife's sofa selection experience so worthwhile... prices are great and quality is even better! Best showroom I've been in long time
January 7, 2024
Reply from DFS Furniture - Oxford
Good Afternoon Mohammed,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are delighted to hear that you had a great experience with Tahmid in-store and we hope you love your furniture when it arrives!
Kind Regards,
Sharon W
DFS Central Customer Support
Everything made easy
Everything made easy. No pressure. Relaxed sale. Very helpful team (Cheryl and Darren)
January 6, 2024
Reply from DFS Furniture - Oxford
Good Afternoon Alex,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Lorraine A
DFS Central Customer Support
Great service and advise
December 30, 2023
Reply from DFS Furniture - Oxford
Good Afternoon,
Amazing 5* review, thanks for sharing!
Kind Regards,
Kimberley
DFS Central Customer Support
ILAM was very polite and friendly
ILAM was very polite and friendly, He explained things really clearly. He was in no rush whatsoever and came across as genuine and honest, We would use DFS again because of him.
January 5, 2024
Reply from DFS Furniture - Oxford
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us. We look forward to seeing you again in the future!
Kind regards,
Holly M
DFS Central Customer Support
The guy that sold me the sofa was excellent
The guy that sold me the sofa was really nice , not pushes , let me decide what I wanted , but very helpful.
Exsplained every step of what was going to happen.
December 31, 2023
Reply from DFS Furniture - Oxford
Good Afternoon Colin,
Thank you so much for taking the time to write us a 5* review. We are really happy to hear that you had a great experience and that you were able to choose the right furniture to suit you and your home!
Kind Regards,
Sharon W
DFS Central Customer Support
T was very helpful and informative
T was very helpful and informative. Provided very good customer service .
December 28, 2023
Reply from DFS Furniture - Oxford
Good Afternoon Roshami,
Thank you for taking the time to leave us a 5* review. We’re delighted that T met your expectations in-store and that you had a lovely experience when placing the order. We appreciate you sharing the review with others. We hope you enjoy your furniture when it arrives!
Kind Regards,
Sharon W
DFS Central Customer Support
The best company
December 31, 2023
Reply from DFS Furniture - Oxford
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Central Customer Support
DFS Botley
DFS Botley
We were greeted by Sid when we arrived. We were looking for recliner sofas and we were shown where they were, offered tea/coffee and then left to browse. Sid answered our questions and was very helpful and knowledgeable. We saw something we liked but wanted to check other stores before making our decision.
We returned to DFS and Sid the next day! We placed our order, everything was explained in detail and all order details double checked before going ahead. We were very satisfied with the service, Sid was polite, amiable and we would be very happy to deal with him again.
January 3, 2024
Unprompted review
Reply from DFS Furniture - Oxford
Good Afternoon Beverley,
Thank you for taking the time to leave us a 5* review. We’re delighted that Sid met your expectations in-store and that you had a lovely experience when placing the order. We appreciate you sharing the review with others. We hope you enjoy your furniture when it arrives!
Kind Regards,
Sharon W
DFS Central Customer Support
Easy to park and welcoming store
Easy to park and welcoming store, well laid out and the coffee was excellent.
January 3, 2024
Reply from DFS Furniture - Oxford
Good Afternoon Andrew,
We really appreciate you taking the time to give us a 5* rating, thank you very much!
Kind Regards,
Sharon W
DFS Central Customer Support
It was straight forward and very easy…
It was straight forward and very easy and quick to order our sofas, they were very friendly and helpful!
January 3, 2024
Reply from DFS Furniture - Oxford
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Central Customer Support
Very helpful and friendly enviroment
January 3, 2024
Reply from DFS Furniture - Oxford
Good Afternoon,
Amazing 5* review, thanks for sharing!
Kind Regards,
Sharon W
DFS Central Customer Support
Happy customer
We visited the Oxford branch and Alim, our sales advisor, was welcoming, professional and very helpful. He took the time to explain various options and provided a brilliant service.
January 2, 2024
Reply from DFS Furniture - Oxford
Good Afternoon Roddy,
Thank you for taking the time to leave us a 5* review. We’re delighted that Alim met your expectations in-store and that you had a lovely experience when placing the order. We appreciate you sharing the review with others. We hope you enjoy your furniture when it arrives!
Kind Regards,
Sharon W
DFS Central Customer Support
Reply from DFS Furniture - Oxford
Hello,
Thank you for your kind review.
Kind Regards,
Holly M
DFS Central Customer Support
Reply from DFS Furniture - Oxford
Hello,
Thank you for your 5 star review.
Kind regards
Holly M
DFS Central Customer Support
Great customer service
January 1, 2024
Reply from DFS Furniture - Oxford
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Central Customer Support
Good experience at DFS
Cheryl our sales person was very helpful and informative. she obviously knows and does her job well, would thoroughly recommend
January 1, 2024
Reply from DFS Furniture - Oxford
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us. We look forward to seeing you again in the future!
Kind regards,
Holly M
DFS Central Customer Support
Darren was really helpful very kind we…
Darren was really helpful very kind we are really looking forward to our new furniture many thanks darren hope you have a wicked new year mate. Tom and Emily
January 1, 2024
Reply from DFS Furniture - Oxford
Good Afternoon Tom and Emily,
It is appreciated that you took the time to share your kind words. We are glad to hear Darren helped you make an informed choice on the furniture that best suits you. We hope you enjoy your furniture when it arrives!
Kind Regards,
Sharon W
DFS Central Customer Support
Great experience and very helpful with…
Great experience and very helpful with all the information. She explained all material and what is covered and went into details on the sofa
December 31, 2023
Reply from DFS Furniture - Oxford
Good Afternoon Peter,
We are really glad to hear that our lovely store staff helped you choose the right furniture for you. It is much appreciated that you took the time to share your kind review. We hope you enjoy the furniture when it arrives in your home!
Kind Regards
Sharon W
DFS Central Customer Support
Great service wasn’t pushy explained…
Great service wasn’t pushy explained all benefits of the aftercare service and all the customised options we had
December 31, 2023
Reply from DFS Furniture - Oxford
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Central Customer Support
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