We visited your Oxford store a couple of times and on both visits we found the staff very helpful without being intrusive. On the second visit we were assisted by Sid who was extremely knowledgeable... See more
Company replied
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Excellent overall experience mainly due to Alim who advised us on everything. What a change to actually deal with an advisor who took the trouble to to at least seem like he was interested in more tha... See more
Company replied
Our experience was fantastic, upron arrival we were welcomed by Darren at the Oxford brand who made us feel very welcome. we were offered coffees and hot chocolates for the kids and made very comforta... See more
Company replied
We were just passing the Botley Store and was not expecting to make a purchase quite yet. However, realising that this particular Branch is closing within the next month, and seeing a suitable and... See more
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Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
1 Botley Road, OX2 0HD, Oxford, United Kingdom
- 0333 999 9770
4.8
Excellent
2K reviews
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This company invites their customers to review, whether positive or negative
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Really helpful sales person
Really helpful sales person, who gave us all the information we needed. didn't feel rushed or pressured. She was very knowledgeable about the product.
January 14, 2024
Reply from DFS Furniture - Oxford
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Central Customer Support
The staff were friendly and really…
The staff were friendly and really helpful with the whole experience
January 7, 2024
Reply from DFS Furniture - Oxford
Hello,
Thank you for sharing your positive feedback.
Kind regards,
Holly M
DFS Central Customer Support
Customer Service
Even though they were short staffed, the employees still offered a good level of customer service.
January 13, 2024
Reply from DFS Furniture - Oxford
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Kimberley
DFS Central Customer Support
Sid was very helpful and professional…
Sid was very helpful and professional answering all our questions about the sofa.
January 13, 2024
Reply from DFS Furniture - Oxford
Good Morning Mark,
Thanks for the fabulous review, we really appreciate you taking the time to share with others!
Kind Regards,
Kimberley
DFS Central Customer Support
Excellent experience
Cheryl was brilliant in helping us pick our sofa, she wasn’t pushy and guided us through all our options!
January 13, 2024
Reply from DFS Furniture - Oxford
Good Morning,
Thank you for leaving us a 5* review. We are really happy that Cheryl met your expectations in store and you had a lovely experience when placing your order!
Kind Regards,
Lia P
DFS Central Customer Support
At the time of buying the sofa I was…
At the time of buying the sofa I was happy with my purchase especially as it had a 15yr guarantee on the frame. Unfortunately now we have a problem and part of the metal sofa frame gas broken, they are not interested. Thd guarantee isn't worth the paper it us written on. Very disappointed.
January 11, 2024
Unprompted review
Reply from DFS Furniture - Oxford
Good evening,
Thank you for taking the opportunity to write us a review, we do appreciate this. I am sorry to hear that you are experiencing a fault with your furniture.
At the point of purchase, the furniture will have a 2 year manufacturing warranty on the interiors, upholstery, electrics and mechanisms. The frame has a 15 year manufacturing warranty on the main frame structure and the springs. As the fault you have raised with us is on the recliner mechanism this would no longer be covered under warranty. If you would like to discuss this further please call us on 0333 9999 777.
Kind regards
Holly M
DFS Central Customer Support
Very happy with the customer service…
Very happy with the customer service and a very delightful and cheerful salesman.
January 11, 2024
Reply from DFS Furniture - Oxford
Good Morning Eileen,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are delighted to hear that you had a great experience with our advisors and we hope you love your furniture when it arrives!
Kind Regards,
Sharon W
DFS Central Customer Support
The sales person was fantastic
January 10, 2024
Reply from DFS Furniture - Oxford
Good Afternoon,
Amazing 5* review, thanks for sharing!
Kind Regards,
Sharon W
DFS Central Customer Support
Very helpful and knowlegable member of…
Very helpful and knowlegable member of staff.
Explained everything in great detail
January 9, 2024
Reply from DFS Furniture - Oxford
Good Afternoon Dave,
Thanks for the fabulous review, we really appreciate you taking the time to share with others!
Kind Regards,
Lorraine A
DFS Central Customer Support
Really easy purchase process
Really easy purchase process. Great choice and helpful sales assistant.
January 2, 2024
Reply from DFS Furniture - Oxford
Good Afternoon Matt,
We are really glad to hear that our amazing store staff helped you choose the right furniture for you. It is much appreciated that you took the time out to share your kind review. We hope you enjoy the furniture when it arrives in your home!
Kind Regards
Lola
DFS Central Customer Support
Good suite selection and helpful staff.
Found a suite I liked and Cheryl helped me design and build it.
Just wish some staff would wear name badges or DFS identity.
Great coffee machine too.
January 9, 2024
Reply from DFS Furniture - Oxford
Good Morning,
We're really grateful you shared your amazing 5* review. We are glad that our amazing store staff was a great help and that you were provided with refreshments. It is much appreciated for you to take the time out to share your kind words with others.
Kind Regards,
Kimberley
DFS Central Customer Support
Reply from DFS Furniture - Oxford
Good Morning,
Great review, thanks for sharing!
Kind Regards
Kimberley
DFS Central Customer Support
Efficient service and very helpful staff
January 9, 2024
Reply from DFS Furniture - Oxford
Good Afternoon,
Thanks for the 5 stars! It's much appreciated
Kind Regards,
Kimberley
DFS Central Customer Support
Purchase Sofa
Extremely accommodating, made us feel welcome and not rushed into buying the sofa, listened to us. We went to the store a couple of times as we were looking at other stores and measuring it to check it would fit into the room.
Treated us like people not pushing us into buying.
January 8, 2024
Reply from DFS Furniture - Oxford
Good Morning Lisa,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind Regards,
Lia P
DFS Central Customer Support
DFS Sofa Purchase
Recently purchased two sofas from the Oxford DFS branch. Staff were very friendly and helpful, offering advice along with teas and coffees. Cheryl dealt with our purchase. She was exceptionally knowledgeable about the stock and passionate about DFS.
January 7, 2024
Reply from DFS Furniture - Oxford
Good Afternoon Kevin,
Thank you so much for your kind review, we’re happy to hear you had a lovely experience when visiting our store and received refreshments. We look forward to welcoming you again next time!
Kind Regards,
Lia P
DFS Central Customer Support
The salesman wasn't pushy and was very…
The salesman wasn't pushy and was very helpful sorting out what I wanted
January 8, 2024
Reply from DFS Furniture - Oxford
Good Afternoon Karen,
We really appreciate you taking the time to give us a 5* rating, thank you very much!
Kind Regards,
Lia P
DFS Central Customer Support
Reply from DFS Furniture - Oxford
Good Afternoon Graham,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Lia P
DFS Central Customer Support
Reply from DFS Furniture - Oxford
Good Afternoon Paul,
We really appreciate you taking the time to give us a 5* rating, thank you very much!
Kind Regards,
Lia P
DFS Central Customer Support
Sid was sales advisor very helpful and…
Sid was sales advisor very helpful and did not feel pressurised into buying went back second time to purchase. Made sale easy and unstressed
January 8, 2024
Reply from DFS Furniture - Oxford
Good Afternoon Christina,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Lia P
DFS Central Customer Support
Reply from DFS Furniture - Oxford
Good Afternoon Stewart,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Sharon W
DFS Central Customer Support
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