We visited your Oxford store a couple of times and on both visits we found the staff very helpful without being intrusive. On the second visit we were assisted by Sid who was extremely knowledgeable... See more
Company replied
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See what reviewers are saying
Excellent overall experience mainly due to Alim who advised us on everything. What a change to actually deal with an advisor who took the trouble to to at least seem like he was interested in more tha... See more
Company replied
Our experience was fantastic, upron arrival we were welcomed by Darren at the Oxford brand who made us feel very welcome. we were offered coffees and hot chocolates for the kids and made very comforta... See more
Company replied
We were just passing the Botley Store and was not expecting to make a purchase quite yet. However, realising that this particular Branch is closing within the next month, and seeing a suitable and... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
1 Botley Road, OX2 0HD, Oxford, United Kingdom
- 0333 999 9770
4.8
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Reply from DFS Furniture - Oxford
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Kimberley
DFS Central Customer Support
Excellent customer service from Cheryl
February 2, 2024
Reply from DFS Furniture - Oxford
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Kimberley
DFS Central Customer Support
Reply from DFS Furniture - Oxford
Good Afternoon Tom,
Great review, thanks for sharing!
Kind Regards
Lorraine A
DFS Central Customer Support
They were very helpful and able to…
They were very helpful and able to Answer all my questions. They were also very patient and let us have time to look round.
January 28, 2024
Reply from DFS Furniture - Oxford
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Central Customer Support
Really good
Really good, all my questions were answered, lots of advises given. Cheryl was great.
January 28, 2024
Reply from DFS Furniture - Oxford
Hello,
Thank you for sharing your lovely feedback with us.
Kind regards,
Holly M
DFS Central Customer Support
Good and friendly staff !!!
Mr T. and Mr Darren was very helpful and approachable to deal with. They tell us everything that you want to know and patiently waited for us to finalize our order. Good job and salute to these staff.Hats off !!!!
January 28, 2024
Reply from DFS Furniture - Oxford
Good Morning
Thank you for leaving us a 5* review. We’re happy that our fantastic store staff met your expectations and that you had a lovely experience when placing your order. We appreciate you sharing your review with others.
Kind Regards,
Sharon W
DFS Central Customer Support
Reply from DFS Furniture - Oxford
Good Afternoon Peter,
Thank you for sharing your lovely 5* review, your feedback is greatly appreciated!
Kind Regards,
Lorraine A
DFS Central Customer Support
Felt welcome
Felt welcome. And was given enough time to look around with no pressure.and the man was very helpful.
January 27, 2024
Reply from DFS Furniture - Oxford
Good Afternoon,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Lorraine A
DFS Central Customer Support
Dfs Oxford
We went into the Oxford store and was greeted by Sid. He was very helpful and patient whilst we made our decision on which sofa to buy! He gave us all the information we needed and he was very friendly! We were even offered tea & coffee :) we are now counting down the days until our new sofa arrives!
January 20, 2024
Reply from DFS Furniture - Oxford
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about your great experience with DFS. Thank you so much for placing an order with us.
Kind Regards,
Holly M
DFS Central Customer Support
I want to the store to check out the…
I want to the store to check out the true colours of the leather, but learned far more from a very helpful staff member called Cyd. It was a most enjoyable experience. I hope it continues that way through delivery.
January 27, 2024
Reply from DFS Furniture - Oxford
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about the fantastic service received. Thank you so much for placing an order with us.
Kind Regards,
Holly M
DFS Central Customer Support
The experience at the Oxford Store was…
The experience at the Oxford Store was a pleasant experience, we were listened to and and we were given lots of options and everything was explained (so far so good)!
Just waiting now for the suite and hopefully this will happen smoothly.
January 17, 2024
Reply from DFS Furniture - Oxford
Good Afternoon Robyn,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Lorraine A
DFS Central Customer Support
Helpful and friendly advisor
January 25, 2024
Reply from DFS Furniture - Oxford
Good Afternoon,
Thank you for sharing your lovely 5* review, your feedback is greatly appreciated!
Kind Regards,
Sharon W
DFS Central Customer Support
johns review
salesmen not pushy explained every thing in detail nothing was any trouble for them very satisfied
January 24, 2024
Reply from DFS Furniture - Oxford
Good Afternoon John,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Sharon W
DFS Central Customer Support
Great friendly salesman
January 24, 2024
Reply from DFS Furniture - Oxford
Good Afternoon Gary,
Thanks for the 5 stars! It's much appreciated
Kind Regards,
Sharon W
DFS Central Customer Support
Good service
January 24, 2024
Reply from DFS Furniture - Oxford
Good Morning,
Thank you for sharing your lovely 5* review, your feedback is greatly appreciated!
Kind Regards,
Lorraine A
DFS Central Customer Support
Welcome by a lovely gentleman call Sid
Welcome by a lovely gentleman call Sid
Very helpful & charming
Nothing was to much bother
Didn't feel rushed like in the previous shop. Looking forward to receiving my lovely new sofa.
January 22, 2024
Reply from DFS Furniture - Oxford
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Central Customer Support
Reply from DFS Furniture - Oxford
Hello,
Thank you for your kind review.
Kind regards,
Holly M
DFS Central Customer Support
Reply from DFS Furniture - Oxford
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Lorraine A
DFS Central Customer Support
Staff Service
On arrival staff member (Steve S) greeted us with a warm welcome and told us to ask if help needed then left us to a leisurely browse - he was a perfect balance of being around but not in your face so much so that we sought him out when we had made a decision to buy he was informed and a good sales man without being pushy.
January 20, 2024
Reply from DFS Furniture - Oxford
Good Afternoon Robert,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind Regards,
Lorraine A
DFS Central Customer Support
Very good service by salesman
January 21, 2024
Reply from DFS Furniture - Oxford
Good Afternoon Mr Peedell,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Lorraine A
DFS Central Customer Support
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