This the 3rd set of furniture we have bought from DFS and have always been impressed with the quality and ease of purchases. Staff are POLITE (Liam was informative and explained everything) and helpf... See more
Company replied
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Lovely sales assistant wasn’t pushy for us to purchase also she remembered us when we looked last time before moving returned to store to be greeted by the same assistant when we moved into our new ho... See more
Company replied
I love the furniture, with all the features I picked for comfort. it looks great in the room. There was one oversight on my part on purchase & that was not realising that the recline control was lower... See more
Company replied
Rebecca hit exactly theright note. She was smiling and friendly. She was not at all pushy, but because she clearly knew her stuff, it felt fine to take the fabric care and insurance products. She was... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Longbridge Road, PL6 8LX, Plymouth, United Kingdom
- 0333 999 9768
4.9
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Customer service was brilliant
July 24, 2026
Reply from DFS Furniture - Plymouth
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Fantastic care whilst choosing settee…
Fantastic care whilst choosing settee and great honesty
July 14, 2026
Reply from DFS Furniture - Plymouth
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
No pressure to buy...Matt in Plymouth…
No pressure to buy...Matt in Plymouth was so helpful today, thank you 🙂
July 23, 2026
Reply from DFS Furniture - Plymouth
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Great customer service
Store assistant Sara was extremely helpful with my order and explained all the options very clearly.
July 21, 2026
Reply from DFS Furniture - Plymouth
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Salesman was nice and friendly
Salesman was very friendly and efficient and knowledgeable about all aspects of the business, excellent, very pleased.
July 21, 2026
Reply from DFS Furniture - Plymouth
Hello,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Plymouth
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
helpful :))
July 20, 2026
Reply from DFS Furniture - Plymouth
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
Nice friendly lady.
Nice friendly lady.. good at her job .. she knew what she was talking about
July 20, 2026
Reply from DFS Furniture - Plymouth
Hello,
Thank you for sharing your lovely review with us.
Kind regards,
Holly M
DFS Customer Support
Everything is almost perfect apart from…
Everything is almost perfect apart from the price tags, I think it might help if both prices were shown with regard to the difference in the prices of the cushions, as to whether you have foam or fibre and what you show is the cheaper one of the two, which can be and I think is misleading.
July 18, 2026
Reply from DFS Furniture - Plymouth
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us. As extra cushions, upgraded interiors and products such as care kits are optional extras this is not something we would be able to include in the initial price however we will always inform you of the difference in price.
Kind Regards,
Holly M
DFS Customer Support
This the 3rd set of furniture we have…
This the 3rd set of furniture we have bought from DFS and have always been impressed with the quality and ease of purchases. Staff are POLITE (Liam was informative and explained everything) and helpful and don't hassle you when you are walking around the store.
July 19, 2026
Reply from DFS Furniture - Plymouth
Good Morning,
We’re really grateful you took the time to share your 5* rating with us and others. It's lovely to hear that Liam gave you all the information you needed and met all of your expectations.
Kind Regards,
Jordan
DFS Customer Support
Rebecca hit exactly theright note
Rebecca hit exactly theright note. She was smiling and friendly. She was not at all pushy, but because she clearly knew her stuff, it felt fine to take the fabric care and insurance products. She was quick and efficient. A really good experience from start to finish. 10 out of 10.
July 16, 2026
Reply from DFS Furniture - Plymouth
Hello Rory,
Thank you so much for taking the time to write us a 5* review, your feedback is always appreciated. We are really happy to hear that you had a great experience in store with Rebecca.
Kind regards,
Lia
DFS Customer Support
Liam was very helpful and friendly
Liam was very helpful and friendly. Managed to buy a sofa for a 7 day delivery. He went through the best way to care for the sofa.
July 15, 2026
Reply from DFS Furniture - Plymouth
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
Kind Regards,
Holly M
DFS Customer Support
Very helpful staff
July 14, 2026
Reply from DFS Furniture - Plymouth
Hello,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
My experience was amazing
My experience was amazing. Brian was very professional and polite. 10 out of 10.
The explanations of all services were very good.
July 12, 2026
Reply from DFS Furniture - Plymouth
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Brian couldn't have been more helpful
Brian couldn't have been more helpful, explained everything.
July 12, 2026
Reply from DFS Furniture - Plymouth
Hello,
Thank you for your positive feedback.
Kind Regards,
Holly M
DFS Customer Support
Brian looked after us well
Brian looked after us well. No pressure sales as I have had before. Nothing was a rush and happy to just chat. Drinks supplied and gave us plenty of time to ask questions. An excellent experience
July 11, 2026
Reply from DFS Furniture - Plymouth
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
Brian couldn't have been more helpful
Brian couldn't have been more helpful. He went into great detail about the sofa and the agreement and was able to answer any questions I had. He was very patient with me.
July 9, 2026
Reply from DFS Furniture - Plymouth
Hello Anne,
Your feedback is greatly appreciated, thank you for sharing your review with others and we look forward to you receiving your new furniture!
Kind regards,
Lia
DFS Customer Support
Staff had a perfectly balanced…
Staff had a perfectly balanced approach- offering help & assistance without being over pushy.
July 8, 2026
Reply from DFS Furniture - Plymouth
Good Morning,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
"Absolutely fantastic experience!
"Absolutely fantastic experience!
Professional, friendly, and very helpful service. Everything went smoothly - fully deserve 5 stars!"
July 8, 2026
Reply from DFS Furniture - Plymouth
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
I love the furniture
I love the furniture, with all the features I picked for comfort. it looks great in the room. There was one oversight on my part on purchase & that was not realising that the recline control was lower than comfortable & I now wish I’d asked about an extension lead as I’m short & so are my arms.
September 14, 2025
Reply from DFS Furniture - Plymouth
Hello Lorraine,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
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