Everyone was so helpful and kind, making sure I knew all of the options to make an informed decision. Special mention to Brooke for being so wonderful, she showed me around the entire store to help me... See more
Company replied
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See what reviewers are saying
Been wanting a sofa for my new house, I found one on the internet i liked took a screenshot ready to take and show the staff. Got there last week couldn’t find the sofa or the picture I liked! Found a... See more
This will be our first purchase from Dfs we were so pleased that the gentleman who greeted us was so pleasant showing us the type of furniture we had in mind but left us to try them not too pushy and... See more
Company replied
The lady called Rebecca in the shop in Plymouth was extremely helpful without being pushy. She was knowledgeable about the products and, because of this, was able to find us an alternative to our orig... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Longbridge Road, PL6 8LX, Plymouth, United Kingdom
- 0333 999 9768
4.9
Excellent
4K reviews
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Give the lady a promotion
We had such a lovely experience buying our sofa thanks to the American lady (so sorry we forgot your name as the process was so smooth and fast!) who helped us at DFS. She was incredibly friendly, knowledgeable, and made the whole process so easy and enjoyable. Nothing was too much trouble, and she really took the time to help us find the perfect sofa. Excellent customer service from start to finish. Thank you!
July 26, 2026
Reply from DFS Furniture - Plymouth
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
The lady that served us was brilliant…
The lady that served us was brilliant and very helpful.
Excellent service so far.
July 26, 2026
Reply from DFS Furniture - Plymouth
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Great service
Great, easy service. Everything explained fully. No pressure selling.
Salesman was informative and friendly.
July 26, 2026
Reply from DFS Furniture - Plymouth
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Excellent customer service with time to…
Excellent customer service with time to experince and choose sofa in our own speed.
July 26, 2026
Reply from DFS Furniture - Plymouth
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Reply from DFS Furniture - Plymouth
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Brian was great
With Brian’s help we found exactly what we were looking for and in the right colour and material. We were also given great advice on how to care for it to keep it looking its best.
Great service
July 25, 2026
Reply from DFS Furniture - Plymouth
Good Afternoon,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
Kind Regards,
Jordan
DFS Customer Support
As a company to charge over £100 for…
As a company to charge over £100 for delivery when you're spending over £2000 is not good enough.
However, saleslady today was very kind and lovely.
July 25, 2026
Reply from DFS Furniture - Plymouth
Good Afternoon,
Thank you for taking the time to leave us your review, we do appreciate all feedback and we are so sorry to hear you feel this way regarding the delivery charge.
Our delivery charge is the same in-store, online and over the phone. Your delivery will be assembled in a room of your choice by professionals and the packaging of your furniture is then disposed of in a sustainable and responsible way.
Kind Regards,
Jordan
DFS Central Customer Support
I had an excellent experience with DFS in Plymouth
I had an excellent experience with the salesperson Matthew Soole in DFS Plymouth.
He listened carefully to what my quite specific requirements were for a sofa for my disabled son, and showed me many options.
His approach was friendly and kind, he did not come across as pushing for a sale which I really appreciated, and I was delighted that he found me a very suitable sofa for my son in the clearance section.
In addition Matt’s follow up support was also very good, as I needed to speak to him a couple of times about delivery.
I will definitely use DFS again and would like to thank Matt for providing such great customer service.
July 17, 2026
Reply from DFS Furniture - Plymouth
Good Afternoon,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Matthew met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Plymouth
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Customer service was brilliant
July 24, 2026
Reply from DFS Furniture - Plymouth
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Fantastic care whilst choosing settee…
Fantastic care whilst choosing settee and great honesty
July 14, 2026
Reply from DFS Furniture - Plymouth
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
No pressure to buy...Matt in Plymouth…
No pressure to buy...Matt in Plymouth was so helpful today, thank you 🙂
July 23, 2026
Reply from DFS Furniture - Plymouth
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Great customer service
Store assistant Sara was extremely helpful with my order and explained all the options very clearly.
July 21, 2026
Reply from DFS Furniture - Plymouth
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Salesman was nice and friendly
Salesman was very friendly and efficient and knowledgeable about all aspects of the business, excellent, very pleased.
July 21, 2026
Reply from DFS Furniture - Plymouth
Hello,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Plymouth
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
helpful :))
July 20, 2026
Reply from DFS Furniture - Plymouth
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
Nice friendly lady.
Nice friendly lady.. good at her job .. she knew what she was talking about
July 20, 2026
Reply from DFS Furniture - Plymouth
Hello,
Thank you for sharing your lovely review with us.
Kind regards,
Holly M
DFS Customer Support
Everything is almost perfect apart from…
Everything is almost perfect apart from the price tags, I think it might help if both prices were shown with regard to the difference in the prices of the cushions, as to whether you have foam or fibre and what you show is the cheaper one of the two, which can be and I think is misleading.
July 18, 2026
Reply from DFS Furniture - Plymouth
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us. As extra cushions, upgraded interiors and products such as care kits are optional extras this is not something we would be able to include in the initial price however we will always inform you of the difference in price.
Kind Regards,
Holly M
DFS Customer Support
This the 3rd set of furniture we have…
This the 3rd set of furniture we have bought from DFS and have always been impressed with the quality and ease of purchases. Staff are POLITE (Liam was informative and explained everything) and helpful and don't hassle you when you are walking around the store.
July 19, 2026
Reply from DFS Furniture - Plymouth
Good Morning,
We’re really grateful you took the time to share your 5* rating with us and others. It's lovely to hear that Liam gave you all the information you needed and met all of your expectations.
Kind Regards,
Jordan
DFS Customer Support
Rebecca hit exactly theright note
Rebecca hit exactly theright note. She was smiling and friendly. She was not at all pushy, but because she clearly knew her stuff, it felt fine to take the fabric care and insurance products. She was quick and efficient. A really good experience from start to finish. 10 out of 10.
July 16, 2026
Reply from DFS Furniture - Plymouth
Hello Rory,
Thank you so much for taking the time to write us a 5* review, your feedback is always appreciated. We are really happy to hear that you had a great experience in store with Rebecca.
Kind regards,
Lia
DFS Customer Support
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