Everyone was so helpful and kind, making sure I knew all of the options to make an informed decision. Special mention to Brooke for being so wonderful, she showed me around the entire store to help me... See more
Company replied
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See what reviewers are saying
Been wanting a sofa for my new house, I found one on the internet i liked took a screenshot ready to take and show the staff. Got there last week couldn’t find the sofa or the picture I liked! Found a... See more
This will be our first purchase from Dfs we were so pleased that the gentleman who greeted us was so pleasant showing us the type of furniture we had in mind but left us to try them not too pushy and... See more
Company replied
The lady called Rebecca in the shop in Plymouth was extremely helpful without being pushy. She was knowledgeable about the products and, because of this, was able to find us an alternative to our orig... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Longbridge Road, PL6 8LX, Plymouth, United Kingdom
- 0333 999 9768
4.9
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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This the 3rd set of furniture we have…
This the 3rd set of furniture we have bought from DFS and have always been impressed with the quality and ease of purchases. Staff are POLITE (Liam was informative and explained everything) and helpful and don't hassle you when you are walking around the store.
July 19, 2026
Reply from DFS Furniture - Plymouth
Good Morning,
We’re really grateful you took the time to share your 5* rating with us and others. It's lovely to hear that Liam gave you all the information you needed and met all of your expectations.
Kind Regards,
Jordan
DFS Customer Support
Rebecca hit exactly theright note
Rebecca hit exactly theright note. She was smiling and friendly. She was not at all pushy, but because she clearly knew her stuff, it felt fine to take the fabric care and insurance products. She was quick and efficient. A really good experience from start to finish. 10 out of 10.
July 16, 2026
Reply from DFS Furniture - Plymouth
Hello Rory,
Thank you so much for taking the time to write us a 5* review, your feedback is always appreciated. We are really happy to hear that you had a great experience in store with Rebecca.
Kind regards,
Lia
DFS Customer Support
Liam was very helpful and friendly
Liam was very helpful and friendly. Managed to buy a sofa for a 7 day delivery. He went through the best way to care for the sofa.
July 15, 2026
Reply from DFS Furniture - Plymouth
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
Kind Regards,
Holly M
DFS Customer Support
Very helpful staff
July 14, 2026
Reply from DFS Furniture - Plymouth
Hello,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
My experience was amazing
My experience was amazing. Brian was very professional and polite. 10 out of 10.
The explanations of all services were very good.
July 12, 2026
Reply from DFS Furniture - Plymouth
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Brian couldn't have been more helpful
Brian couldn't have been more helpful, explained everything.
July 12, 2026
Reply from DFS Furniture - Plymouth
Hello,
Thank you for your positive feedback.
Kind Regards,
Holly M
DFS Customer Support
Brian looked after us well
Brian looked after us well. No pressure sales as I have had before. Nothing was a rush and happy to just chat. Drinks supplied and gave us plenty of time to ask questions. An excellent experience
July 11, 2026
Reply from DFS Furniture - Plymouth
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
Brian couldn't have been more helpful
Brian couldn't have been more helpful. He went into great detail about the sofa and the agreement and was able to answer any questions I had. He was very patient with me.
July 9, 2026
Reply from DFS Furniture - Plymouth
Hello Anne,
Your feedback is greatly appreciated, thank you for sharing your review with others and we look forward to you receiving your new furniture!
Kind regards,
Lia
DFS Customer Support
Staff had a perfectly balanced…
Staff had a perfectly balanced approach- offering help & assistance without being over pushy.
July 8, 2026
Reply from DFS Furniture - Plymouth
Good Morning,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
"Absolutely fantastic experience!
"Absolutely fantastic experience!
Professional, friendly, and very helpful service. Everything went smoothly - fully deserve 5 stars!"
July 8, 2026
Reply from DFS Furniture - Plymouth
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
I love the furniture
I love the furniture, with all the features I picked for comfort. it looks great in the room. There was one oversight on my part on purchase & that was not realising that the recline control was lower than comfortable & I now wish I’d asked about an extension lead as I’m short & so are my arms.
September 14, 2025
Reply from DFS Furniture - Plymouth
Hello Lorraine,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Plymouth
Hello Zoe,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
Dfs salesperson
Moira was the assistant and she was so helpful,polite, respectful and courteous and went above and beyond to our needs
July 6, 2026
Reply from DFS Furniture - Plymouth
Hello Phil,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Review feedback.
The sales assistant was highly professional, friendly and didn't pressurise us.
She took time to explain all that was necessary and encouraged us to ask questions.
She is a really lovely young woman and a credit to your company.
July 5, 2026
Reply from DFS Furniture - Plymouth
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Plymouth
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Lovely sales assistant wasn’t pushy for…
Lovely sales assistant wasn’t pushy for us to purchase also she remembered us when we looked last time before moving returned to store to be greeted by the same assistant when we moved into our new home to purchase what we looked at 1st time . She was really helpful and thorough with the sale and she didn’t rush as at all great service
July 5, 2026
Reply from DFS Furniture - Plymouth
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
It was really easy to buy in store
It was really easy to buy in store! They went through all our options and we were in and out in less than an hour!
July 5, 2026
Reply from DFS Furniture - Plymouth
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Good experince especially to the staff…
Good experince especially to the staff who help us through our purchased
Staff willing to extended their hours just to accomodate us
Thank you Liam
July 4, 2026
Reply from DFS Furniture - Plymouth
Hello,
Thank you so much for your kind words and for taking the time to give us an amazing review.
Kind regards
Holly M
DFS Customer Support
Good experience are knowledge
The experience are knowledge of the salesperson today made the process smooth and simple with good explanations and the options were made clear without feeling pressurised.
July 4, 2026
Reply from DFS Furniture - Plymouth
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
Kind Regards,
Holly M
DFS Customer Support
Liam was very helpful!
July 4, 2026
Reply from DFS Furniture - Plymouth
Hello,
Thank you for your great feedback.
Kind regards,
Holly M
DFS Customer Support
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