Ian was very nice to us and patient, he explained all the details nicely and didn't put pressure to us to buy something more expensive ,or more stuff like others do, he offered exactly what we wanted... See more
Company replied
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See what reviewers are saying
Very helpful salesman. I am in a wheelchair and he listened really well to our needs. Showed us some options and pointed out other suites that he thought would be suitable for our taste and my nee... See more
Company replied
The salesman was very helpful, informative and not a bit pushy. He left me to browse, after introducing himself and was available as soon as I had any questions. I've been in sales all my working l... See more
Company replied
What was really great was that you got time to look around without being hounded by sales people. We had visited a few other well known sofa stores before hand and was put off by sales people showing... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Mariners Way, PR2 2YN, Preston, United Kingdom
- 0333 999 9753
4.9
Excellent
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Very good helpful service very friendly…
Very good helpful service very friendly sandy chair
June 9, 2026
Reply from DFS Furniture - Preston
Hello Sandra,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Preston
Hello Lynda,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
New sofa
The shop was nice and clean and inviting .
The staff especially Denzil who dealt with us were all very friendly and helpful without being pushy.
Denzil explained all our options to us very clearly .
June 8, 2026
Reply from DFS Furniture - Preston
Hello Julie,
Thank you so much for taking the time to write us a 5* review, your feedback is always appreciated. We are really happy to hear that you had a great experience in store with Denzil.
Kind regards,
Lia
DFS Customer Support
Popped in on Sunday at Preston and the…
Popped in on Sunday at Preston and the Salesperson was great, not pushy and helped us find the ideal sofa
June 7, 2026
Reply from DFS Furniture - Preston
Hello,
Thank you for sharing your lovely review with us.
Kind Regards,
Holly M
DFS Customer Support
Very helpful and informative sales staff
June 7, 2026
Reply from DFS Furniture - Preston
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Preston
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Excellent friendly service from Lee
Excellent friendly service from Lee
5 stars all round ✨️
June 7, 2026
Reply from DFS Furniture - Preston
Hello,
Thank you for your kind feedback.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Preston
Hello,
Thanks for the 5 stars! It's much appreciated
Kind regards,
Lia
DFS Customer Support
Hassle free & incredibly helpful
We were greeted at the door immediately, answers to our questions were informative and to the point. Staff were extremely knowledgeable and down to earth. Flawless buying experience so hats off to the guys there. Would recommend.
June 5, 2026
Reply from DFS Furniture - Preston
Hello Brad,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Preston
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Jamie from the Preston branch was…
Jamie from the Preston branch was extremely helpful and friendly. I’d spoke to him a few months ago re another sofa and knew I wanted to purchase this sofa through Jamie. Nice to know he’s worked for DFS for a few years so very knowledgeable.
June 2, 2026
Reply from DFS Furniture - Preston
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vabessa
DFS Customer Support
very helpful staff but… I do not want…
very helpful staff but… I do not want interest free credit. Why is there no cash price? please don’t try to bullsh1t me with the interest free credit crap, there is for sure a cost to you, why not pass at least some of that on?
June 2, 2026
Reply from DFS Furniture - Preston
Good morning John,
Thank you for taking the time to share your feedback, its greatly appreciated! We're so glad to hear the team were a great help in store.
The price will be the same regardless of the payment option, the interest free credit is of no cost to our customers and you should choose the option which best suits you. Unfortunately we do not offer discounts for customers who choose to pay upfront as the majority of the furniture is already heavily discontinued and we do look to treat all our customers fairly.
Apologies for any inconvenience this may have caused.
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Preston
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Lorraine A
DFS Central Customer Support
Pleasant experience from start to finish.
We made a couple of visits to DFS Preston. We were greeted by Denzil. What a lovely guy, not pushy but genuinely friendly and did everything he could to help us.
We were struggling with the measurements and he did all the hard work for us and even drew a picture.
We were offered drinks and he couldn't do enough for us.
His manager was as equally friendly. The customer service is spot on!! Thank you.
June 1, 2026
Reply from DFS Furniture - Preston
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Excellent selection in store and staff…
Excellent selection in store and staff really knowledgeable and helpful- highly recommended
June 1, 2026
Reply from DFS Furniture - Preston
Thank you so much for your 5-star review! Your satisfaction is our top priority, and we're delighted that you had a positive experience with us. If you need anything else, just let us know!
Kind Regards,
Vanessa
DFS Customer Support
We came in today and everyone was…
We came in today and everyone was lovely and very helpful and helped me with everything I needed
June 1, 2026
Reply from DFS Furniture - Preston
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Kind Regards,
Vanessa
DFS Customer Support
First class communication
First class communication from Denzil, explained the deal perfectly!
June 1, 2026
Reply from DFS Furniture - Preston
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Staff was very helpful explaining very…
Staff was very helpful explaining very nicely
Some advice helpful
May 31, 2026
Reply from DFS Furniture - Preston
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Denzel was absolutely fabulous he gave…
Denzel was absolutely fabulous he gave me plenty of help advice he couldn’t do enough to help .He went away to let me think about my purchase he wasn’t pushy .He thoroughly checked all the measurements on the sofa to make sure the one I wanted would fit .Excellent customer service
May 31, 2026
Reply from DFS Furniture - Preston
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
Staff were really helpful
May 3, 2026
Reply from DFS Furniture - Preston
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
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