Ian was very nice to us and patient, he explained all the details nicely and didn't put pressure to us to buy something more expensive ,or more stuff like others do, he offered exactly what we wanted... See more
Company replied
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See what reviewers are saying
What was really great was that you got time to look around without being hounded by sales people. We had visited a few other well known sofa stores before hand and was put off by sales people showing... See more
Company replied
Very helpful salesman. I am in a wheelchair and he listened really well to our needs. Showed us some options and pointed out other suites that he thought would be suitable for our taste and my nee... See more
Company replied
Polite sales person- not at all pushy. Listened to my requirements and assisted accordingly. Order not yet arrived so cannot comment on product yet. Good explanation of how to keep furniture in best c... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Mariners Way, PR2 2YN, Preston, United Kingdom
- 0333 999 9753
4.9
Excellent
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Denzel was absolutely fabulous he gave…
Denzel was absolutely fabulous he gave me plenty of help advice he couldn’t do enough to help .He went away to let me think about my purchase he wasn’t pushy .He thoroughly checked all the measurements on the sofa to make sure the one I wanted would fit .Excellent customer service
May 31, 2026
Reply from DFS Furniture - Preston
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
Staff were really helpful
May 3, 2026
Reply from DFS Furniture - Preston
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
My experience was great.
My experience was great, warmly welcomed, good interaction with staffs. Great staff attendance.
May 31, 2026
Reply from DFS Furniture - Preston
Hello,
Thank you for sharing your kind feedback with us.
Kind regards,
Holly M
DFS Customer Support
Easy process from start to finish…
Easy process from start to finish thanks especially to Denzel for all his help fantastic customer experience.
May 31, 2026
Reply from DFS Furniture - Preston
Hello,
Thank you for sharing your kind feedback with us.
Kind Regards,
Holly M
DFS Customer Support
We are returning customers
We are returning customers. I'd seen on line a good range of sofas but I prefer a more face to face feel for this type of purchase. The staff were welcoming and supportive. Giving us space to look and time to test various options. The staff are professional and knowledgeable. Especially Ibby, who made our purchase soo easy. A huge thanks to him.
Customer service was 100% on point. We spent a long time over two visits. Thank you for all your help Ibby.
May 31, 2026
Reply from DFS Furniture - Preston
Good Afternoon,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Ibby met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Preston
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Reply from DFS Furniture - Preston
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Preston
Hello Anne,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lia
DFS Customer Support
Brilliant furniture thank zayd
Zayd made us welcome the first time we called first time and we went away and check out are living room, brilliant furniture
May 25, 2026
Reply from DFS Furniture - Preston
Hello Richard,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Preston
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
Excellent service very
Excellent service very
Welcoming and knowledgeable with no pressure
May 25, 2026
Reply from DFS Furniture - Preston
Hello Sharon,
We really appreciate you taking the time to share your experience with us. We look forward to seeing you again in the future!
Kind regards,
Lia
DFS Customer Support
Excellent help from sales person
Excellent help from sales person. Friendly and helpful.
May 24, 2026
Reply from DFS Furniture - Preston
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
Was greeted on arrival at the door
Was greeted on arrival at the door, we was looking around the store and found what we was looking for, asked for more information on the item and the salesman was very professional and very informative and we was very happy with the sale.
May 23, 2026
Reply from DFS Furniture - Preston
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Knowledgeable and friendly salesman was…
Knowledgeable and friendly salesman was very helpful
May 24, 2026
Reply from DFS Furniture - Preston
Hello,
Thank you for your great review.
Kind regards,
Holly M
DFS Customer Support
Very nice staff they ask what I’m after…
Very nice staff they ask what I’m after then give you a bit of space then come back which other shops just harass you the whole time your in there,
Very good prices lovely couches we ordered.
May 23, 2026
Reply from DFS Furniture - Preston
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
I bought a sofa from them and had a…
I bought a sofa from them and had a great experience. The staff were friendly, helpful, and very efficient. Delivery was quick, and the delivery team were professional and sorted everything out without any issues. Very pleased with the service.
May 16, 2026
Reply from DFS Furniture - Preston
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Preston
Hello,
Thank you for your 5 star review.
Kind regards
Holly M
DFS Customer Support
Good service without being pushy
Good service without being pushy, they didn't jump on us as soon as we walked through the door, we had time to browse without feeling pressured
May 22, 2026
Reply from DFS Furniture - Preston
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
excellent service the staff were very…
excellent service the staff were very helpful and understood all your requirements. Could not do enough for you. 10 out of 10 .
May 22, 2026
Reply from DFS Furniture - Preston
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
We was server by Lee a very nice friend…
We was server by Lee a very nice friend man. He went above and beyond with our purchase of our new sofas today.
May 22, 2026
Reply from DFS Furniture - Preston
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
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