Just been to DFS Rugby and had the best customer service, staff were so polite and welcoming, letting me look around at my own pace but ready to answer any questions. When choosing my sofa, they tal... See more
Company replied
Location
Switch locationForum Drive, Unit 25 Elliottâ Field Shopping Park, CV21 1SR Rugby, GB
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Made 2 previous visits to look for 2 sofas and ordered swatches. On both occasions staff were very helpful. My last visit was to ask a few questions before making a decision. The sales lady was able... See more
Company replied
The member of staff that helped us choose our new sofa was extremely knowledgeable and friendly . We had a very positive experience visiting DFS
Company replied
Bob was really helpful and checked measurements carefully to reassure the delivery will go well. He was patient whilst we swapped between colour choices and made the purchase easy, thanks!
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Forum Drive, Unit 25 Elliottâ Field Shopping Park, CV21 1SR, Rugby, United Kingdom
- 0333 999 9524
4.9
Excellent
2K reviews
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Friendly staff.
July 23, 2026
Reply from DFS Furniture - Rugby
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us. We look forward to seeing you again in the future!
Kind regards,
Lorraine A
DFS Central Customer Support
Great from start to finish
July 27, 2026
Reply from DFS Furniture - Rugby
Hello,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
Helpful and knowledgeable
Very excited to receive my sofa and foot stool. Service was excellent without being too sales-y.
July 21, 2026
Reply from DFS Furniture - Rugby
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Sofa purchase
Made 2 previous visits to look for 2 sofas and ordered swatches. On both occasions staff were very helpful. My last visit was to ask a few questions before making a decision. The sales lady was able to answer all of my questions, plus giving me a few more details. I ordered 2 sofa and await their delivery.
July 26, 2026
Reply from DFS Furniture - Rugby
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Reply from DFS Furniture - Rugby
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Very helpful with lots of knowledge of…
Very helpful with lots of knowledge of the sofa we bought and very friendly
July 14, 2026
Reply from DFS Furniture - Rugby
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Great service
Just been to DFS Rugby and had the best customer service, staff were so polite and welcoming, letting me look around at my own pace but ready to answer any questions.
When choosing my sofa, they talked me through all my options and made sure I understood everything. Would highly recommend, thank you so much Deborah.
July 24, 2026
Reply from DFS Furniture - Rugby
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Sales person who help us Ellie was very…
Sales person who help us Ellie was very helpful and she gave us much more information.
July 23, 2026
Reply from DFS Furniture - Rugby
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Rugby
Hello,
Thank you for your kind review.
Kind Regards,
Holly M
DFS Customer Support
The lady I dealt with was wonderful she…
The lady I dealt with was wonderful she was not over bearing and answered all my questions and was a pleasurable experience ☺️
July 21, 2026
Reply from DFS Furniture - Rugby
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Helpful service.
Great friendly service good help from Maddie Great understanding of our needs and requirements. Thankyou for helping us with our order.
July 20, 2026
Reply from DFS Furniture - Rugby
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Elly was amazing
Elly was amazing. Very friendly and helpful and very thankful for everything she did for us
July 20, 2026
Reply from DFS Furniture - Rugby
Good Afternoon,
Thank you for your feedback. We are happy to hear that you had a great experience placing your order with Elly.
Kind Regards,
Jordan
DFS Customer Support
Megan was very pleasant and helpful and not too overpowering
Megan was very pleasant and helpful but not too overpowering
July 19, 2026
Reply from DFS Furniture - Rugby
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Rugby
Hello Lisa,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Rugby
Hello,
Thank you for sharing your kind review with us.
Kind Regards,
Holly M
DFS Customer Support
Excellent customer service
We had Maddie help us with our choice of sofa and she was so helpful in making of purchase so smooth
July 13, 2026
Reply from DFS Furniture - Rugby
Hello,
Thank you for sharing your lovely feedback with us.
Kind regards
Holly M
DFS Customer Support
I was very happy with what I found at…
I was very happy with what I found at DFS furniture Rugby, the staff were helpful, patient and professional. Many thanks to the person who helped to make the right choice,(Bob).
July 12, 2026
Reply from DFS Furniture - Rugby
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Rugby
Hello,
Thank you for your positive feedback.
Kind regards,
Holly M
DFS Customer Support
After Ellie asked us what we were…
After Ellie asked us what we were looking for she directed us to a few sofas that were exactly to our taste. Friendly and professional. We found the sofa for us so much quicker with Ellie’s help. Thanks Ellie 10/10. Rugby store, Elliot’s field.
July 9, 2026
Reply from DFS Furniture - Rugby
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Awful customer service and abysmal…
Awful customer service and abysmal furniture that peels and will need replacing after two years light and careful use. Keep well away from their stores even when they have a sale on. Oh that’s every day isn’t it?01
July 10, 2026
Unprompted review
Reply from DFS Furniture - Rugby
Hello Mike,
Thank you for taking the time to leave us your review. We do appreciate any feedback and I am really sorry to hear you’re not happy with the furniture or the service received. I can completely understand your concerns if the goods received were not as anticipated, this is very disappointing to hear.
Unfortunately, as no order reference number has been provided we are unable to locate your order. However, if you would like to discuss this matter further please do not hesitate to contact our Customer Service Team on 03339999777.
Kind regards,
Lia
DFS Customer Support
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