Alan was very helpful and explained everything twice to make sure everything was in order. Really welcoming and explained about care of the sofas purchased. Very happy with the experience in store.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Great experience with DFS! Delivery was quick, and the customer care team was very helpful and patient in answering all my questions. The sofa itself is super soft, comfortable, and exactly what we we... See more
Company replied
Entering your store my son & I received a very warm welcome & the assistant showed me to the item I was going to purchase, showed me the colours of which I chose a different one, went through a few t... See more
Company replied
I spoke to Mo, who was very informative and had excellent knowledge of all the sofas without needing to look anything up. Mo showed me several options that suited my needs and gave me time to look aro... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Twinches Ln, Slough Retail Park, SL1 5AL, Slough, United Kingdom
- 0333 999 9785
4.8
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from DFS Furniture - Slough
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
Alan was a brilliant salesman
Alan was a brilliant salesman, very much customer oriented and helpful. Really good customer service care.
July 30, 2026
Reply from DFS Furniture - Slough
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Just such a lovely guy who went through…
Just such a lovely guy who went through everything with us at your slough branch Hamid just so informative and helpful couldn’t get better than that . Thank you.
July 29, 2026
Reply from DFS Furniture - Slough
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
It was great experience the customer…
It was great experience the customer service was up to the mark the person who sold us the sofa was patient.
July 29, 2026
Reply from DFS Furniture - Slough
Hello,
Thank you for sharing your kind review with us.
Kind regards
Holly M
DFS Customer Support
Muhammad was v helpful and explained…
Muhammad was v helpful and explained everything we needed to know . A very pleasant visit to your store .
July 28, 2026
Reply from DFS Furniture - Slough
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine E
DFS Customer Support
The assistant was most helpfull did not…
The assistant was most helpfull did not rush me explained all the ins and outs.I found him to be most pleasant and knowledgeable .
July 28, 2026
Reply from DFS Furniture - Slough
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Slough
Hello,
Thank you for your lovely feedback.
Kind regards,
Holly M
DFS Customer Support
Mo was a great help and helped me out…
Mo was a great help and helped me out massively with choosing the right sofa!
Thank you for the best customer service❤️
July 27, 2026
Reply from DFS Furniture - Slough
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
Kind Regards,
Holly M
DFS Customer Support
A visit to DFS in Slough
Gideon and Alan were both very helpful, polite and knowledgeable in assisting me with the purchase of my new sofa.
July 25, 2026
Reply from DFS Furniture - Slough
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Great Customer Service!!
I spoke to Mo, who was very informative and had excellent knowledge of all the sofas without needing to look anything up. Mo showed me several options that suited my needs and gave me time to look around without any pressure, he was professional and polite. As a result, I ended up purchasing both a sofa and a bed.
July 27, 2026
Reply from DFS Furniture - Slough
Hello,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Slough
Hello Humayu,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Really good experience
Really good experience, lovely service from the staff and an amazing purchase which we are going to enjoy for many years to come!
July 27, 2026
Reply from DFS Furniture - Slough
Hello Ella,
We really appreciate you taking the time to share your experience with us. We look forward to seeing you again in the future!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Slough
Hello,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Friendly and welcoming staff and…
Friendly and welcoming staff and thorough with their work.
July 26, 2026
Reply from DFS Furniture - Slough
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
The salesmen was very professional he…
The salesmen was very professional he helped us make the right choice for our requirements. He explained everything to us, he was very friendly.
July 26, 2026
Reply from DFS Furniture - Slough
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Marlon who served us was very helpfil
Marlon who served us was very helpfil, polite, informative and friendly.
Store was clean tidy and well laid out.
July 25, 2026
Reply from DFS Furniture - Slough
Good Morning,
Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Marlon.
Kind Regards,
Jordan
DFS Customer Support
Great customer service
July 25, 2026
Reply from DFS Furniture - Slough
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Pleasant visit
Ahmed was very thorough with his recommendations and helped me in my decision by good suggestions.
July 22, 2026
Reply from DFS Furniture - Slough
Hello,
Thank you for sharing your positive feedback with us.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Slough
Hello,
Thank you for your kind feedback.
Kind regards
Holly M
DFS Customer Support
Helpful, friendly salesperson.
I'd had a look on line at a sofa. The salesman took time to show and discuss other similar options. He was friendly and explained the options clearly.
July 23, 2026
Reply from DFS Furniture - Slough
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.