Again our experience was brilliant - Mitesh was brilliant in helping us conclude on the right sofa for us based on use, living space, comfort, appearance. This is the 3rd sofa we have bought here - se... See more
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See what reviewers are saying
We found the perfect sofa for us from DFS Ruislip. We knew straight away that this was the one that met all our needs however we were still curious about various aspects of the design/features. This i... See more
Company replied
Mitesh was very helpful and his knowledge was outstanding, he assisted us with a variation of ideas which made the purchase of our new sofas smooth. Thank you Mitesh for giving us great service, along... See more
Company replied
Salesperson was amicable and appeared to go out of his way to get our furniture delivered faster and see if a particular model of pillow/soft good was still available. Item was of high quality. Delive... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Stonefield Way, Victoria Retail Park, HA4 0AJ, Ruislip, United Kingdom
- 0333 999 9776
4.8
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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The service that I received was exclent
July 29, 2026
Reply from DFS Furniture - South Ruislip
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
I was given clear and helpful advice on…
I was given clear and helpful advice on how to care for furniture.
The different types of furniture and what would work together in space I had.
Staff were amazing help.
July 27, 2026
Reply from DFS Furniture - South Ruislip
Good Afternoon,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
Kind Regards,
Jordan
DFS Customer Support
Furniture Buying Experience
Great customer service with friendly and helpful staff. Decent cup of coffee too!
July 27, 2026
Reply from DFS Furniture - South Ruislip
Good Morning,
Thank you so much for taking the time to share your feedback, it is much appreciated. We hope that you love your furniture when it arrives!
Kind Regards,
Lorraine A
DFS Central Customer Support
jason and his staff answered all the…
jason and his staff answered all the questions and very helpful, they weren't pushy and gave us the time to think about our purchase, infact it took 3 visits to come to decision
July 27, 2026
Reply from DFS Furniture - South Ruislip
Hello,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Quick and help was on hand when…
Quick and help was on hand when required. Answered all our queries and was overall a pleasant experience
July 20, 2026
Reply from DFS Furniture - South Ruislip
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
Jason made us feel very welcome and…
Jason made us feel very welcome and comfortable and was very helpful.
July 27, 2026
Reply from DFS Furniture - South Ruislip
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Excellent customer service
Johnny from the South Ruislip branch was extremely friendly, helpful and professional. I was very happy with my Orlby 4 Seater Sofa purchase.
July 24, 2026
Reply from DFS Furniture - South Ruislip
Good Morning,
Thank you for leaving us a 5* review. We are really happy that Johnny met your expectations in store and you had a lovely experience when placing your order!
Kind Regards,
Jordan
DFS Customer Support
Great Customer Service
(South Ruislip DFS store) Mitish was really helpful in helping us to decide on our sofa choice, and he made the process so simple and easy when it came down to purchasing our sofa. Thank you again!
July 26, 2026
Reply from DFS Furniture - South Ruislip
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Mitish.
Kind Regards,
Jordan
DFS Customer Support
Excellent customer service
Staff were friendly, approachable, welcoming and excellent knowledge of the products that were available to offer.
July 26, 2026
Reply from DFS Furniture - South Ruislip
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Reply from DFS Furniture - South Ruislip
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Extremely knowledgeable member of staff…
Extremely knowledgeable member of staff who was also very friendly snd very experienced with excellent customer service skills. He took his time to show and demonstrate products, explaining everything from sofa maintenance to the monthly payments very clearly and honestly. This level of service is sadly dying out so was a very pleasant and unexpected surprise.
July 23, 2026
Reply from DFS Furniture - South Ruislip
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - South Ruislip
Hello,
Thank you for your 5 star review.
Kind regards
Holly M
DFS Customer Support
Salesman Dhiram was very polite and…
Salesman Dhiram was very polite and helpful. After discussing our options, we placed the order and was very pleased with the overall service.
July 22, 2026
Reply from DFS Furniture - South Ruislip
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Great service
We were impressed by the member of staff who had been very polite and explaining us about all the sofas. Seems to us he had a full knowledge of the product. At know point he was in a hurry to leave.
July 19, 2026
Reply from DFS Furniture - South Ruislip
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
Very good service and prices we would…
Very good service and prices we would recommend DFS
July 19, 2026
Reply from DFS Furniture - South Ruislip
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
I am very happy about service I seen in stor
I like dfs furniture and it’s very good quality
July 18, 2026
Reply from DFS Furniture - South Ruislip
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
The staff on site were very helpful and…
The staff on site were very helpful and Leah helped us with the design and colour of the sofa and Bed
July 11, 2026
Reply from DFS Furniture - South Ruislip
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
DFS visit
We had a lovely experience speaking with Leah, who was very thorough in providing us with information and additional details regarding our purchase. She was very kind, friendly and professional in helping us with our purchase. Thank you so much!
July 18, 2026
Reply from DFS Furniture - South Ruislip
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - South Ruislip
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
Do not go there
originally left a 5 star review when I went to purchase the sofa since then it’s gone down hill my sofa delivered 3 weeks after date promised then since delivery date 1 week later issues started 3 months later after 19 emails and 3 visits and no contact from store manager am still no further down the line sofa broken can’t sit on them we are sitting on the floor 9 messages left for store manager and no contact back I think it’s time to deliver the sofas outside the store
July 17, 2026
Unprompted review
Reply from DFS Furniture - South Ruislip
Good afternoon Joe,
Thank you for taking the time to share your review with us, we are so sorry to hear your experience was not seamless and your concerns are yet to be resolved, we appreciate this is not ideal for you.
Unfortunately, as no order reference number has been provided we are unable to locate your order. However, if you would like to discuss this matter further please do not hesitate to contact our Customer Service Team on 0333 9999 777 and choose option 2.
Kind Regards,
Holly M
DFS Customer Support
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