DFS Furniture - Southampton Reviews 

8,046
TrustScore 5 out of 5

4.9

Charles Watts Way, Hedge End Retail Park, SO30 4RT Southampton, GB


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Rated 5 out of 5 stars

We attended today to look at a new recliner sofa, we were accompanied by Kerry who was extremely helpful, no pressure to sell and answered every question we had. We had to pop home to confirm measurem... See more

Company replied

Rated 5 out of 5 stars

We were served by Adam who gave an excellent service. We originally came in a few weeks ago and were looking at a completely different sofa. On discussion we decided it wasn’t quite right for us and A... See more

Company replied

Rated 5 out of 5 stars

My wife Gloria and I have just placed an order for the Kian two seater sofa,in midnight blue fabric, at your Hedge End store. Fisa (I am so sorry if I've spelt it wrong!) was most helpful. She set up... See more

Company replied

Rated 5 out of 5 stars

We were greeted warmly, and allowed to browse without the feeling of being followed (which has happened in other establishments). When we made enquiries on articles the staff were friendly and poli... See more

Company replied


Company details

  1. Furniture Store
  2. Furniture Accessories
  3. Home Goods Store
  4. Living Room Furniture Store
  5. Sofa Store
  6. Upholstery Shop

Written by the company

Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk

Written by the company


Contact info

  • Charles Watts Way, Hedge End Retail Park, SO30 4RT, Southampton, United Kingdom

  • 0333 999 9788

4.9

Excellent

TrustScore 5 out of 5

8K reviews

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4.9

All reviews

(8,046)

98,153 reviews in the last 12 months

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Rated 5 out of 5 stars

I had a great experience purchasing my…

I had a great experience purchasing my new sofa from DFS Hedge end. The customer advisor Kerry was incredibly friendly, welcoming and easy to talk to. She made the whole process relaxed and enjoyable, and I never felt pressured. Really helpful and professional throughout — thank you for making the experience so positive!

August 22, 2026
Unprompted review
Rated 5 out of 5 stars

I had a great experience purchasing my…

I had a great experience purchasing my new sofa from DFS. The customer advisor Kerry was incredibly friendly, welcoming and easy to talk to. She made the whole process relaxed and enjoyable, and I never felt pressured. Really helpful and professional throughout — thank you for making the experience so positive!

August 22, 2026
Rated 5 out of 5 stars

Excellent service

We were made to feel very welcome and not pressured into buying any furniture.
Staff were very helpful and very friendly.

August 21, 2026
DFS Furniture - Southampton logo

Reply from DFS Furniture - Southampton

Hello,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,
Lorraine E DFS Customer Support

Rated 5 out of 5 stars

Kerry was great😀

We attended today to look at a new recliner sofa, we were accompanied by Kerry who was extremely helpful, no pressure to sell and answered every question we had. We had to pop home to confirm measurements, she was patient and supported us when we returned so we could order the sofa! Can’t wait to get the sofa now🙂

August 21, 2026
Unprompted review
DFS Furniture - Southampton logo

Reply from DFS Furniture - Southampton

Hello,

Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Good experience

Sales team is helpful

August 20, 2026
DFS Furniture - Southampton logo

Reply from DFS Furniture - Southampton

Good Morning,

Great review, thanks for sharing!

Kind Regards

Jordan
DFS Customer Support

Rated 5 out of 5 stars

great servicee

August 20, 2026
DFS Furniture - Southampton logo

Reply from DFS Furniture - Southampton

Good Morning,

Great review, thanks for sharing!

Kind Regards

Jordan
DFS Customer Support

Rated 5 out of 5 stars

Adam was so helpful

Adam was so helpful, not pushy at all like a lot of salesmen . Nothing was too much trouble .

August 19, 2026
DFS Furniture - Southampton logo

Reply from DFS Furniture - Southampton

Hello,

Thank you for sharing your kind feedback with us.

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Very informative with out being pushy

Very informative with out being pushy. And was very helpful

August 19, 2026
DFS Furniture - Southampton logo

Reply from DFS Furniture - Southampton

Hello,

Thank you for your great review.

Kind regards
Holly M
DFS Customer Support

Rated 5 out of 5 stars

We recieved amazing customer service

We recieved amazing customer service. They were patient and took their time explaining all the details of the sofa and we would highly recommend.

August 19, 2026
DFS Furniture - Southampton logo

Reply from DFS Furniture - Southampton

Hello,

We’re really grateful and appreciate you taking the time to share your experience with us.

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Extremely helpfull staff

Extremely helpfull staff. Josh couldn't do enough for us even provided coffee. Helpful, knowledgeable and friendly. Helped us find the perfect sofa for our new extension.

August 19, 2026
DFS Furniture - Southampton logo

Reply from DFS Furniture - Southampton

Hello Stephen,

Thank you so much for your kind review, we’re happy to hear you had a lovely experience when visiting our store and received refreshments. We look forward to welcoming you again next time!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Attention to detail and not feeling…

Attention to detail and not feeling rushed. I especially like the way everything was double checked with another member of staff so there could be no confusion .

August 11, 2026
DFS Furniture - Southampton logo

Reply from DFS Furniture - Southampton

Hello Janet,

We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Young lady who served was very helpful…

Young lady who served was very helpful and knowledgeable was a pleasure to be served by her.

August 18, 2026
DFS Furniture - Southampton logo

Reply from DFS Furniture - Southampton

Good Afternoon,

Thank you so much for taking the time to share your lovely review, it's much appreciated!

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

Great service.

Great service.

August 16, 2026
DFS Furniture - Southampton logo

Reply from DFS Furniture - Southampton

Hello,

Thank you for your great review.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Love the way you're not pestered while…

Love the way you're not pestered while browsing. I had been in previously and Fyzer had been particularly helpful. A couple of weeks later when I had made a decision on the sofa I wanted, I went in again and found Fyzer. Again she was really helpful and went out of her way to answer all my questions - even calling me back after closing when I had an additional question about dimensions. I was also impressed that your main telephone customer services lady passed my message on immediately so my query could be resolved asap and I could safely sign the contract.

August 16, 2026
DFS Furniture - Southampton logo

Reply from DFS Furniture - Southampton

Hello,

Thank you for choosing DFS to purchase your new sofa. We are grateful for you sharing your experience with others and giving us a 5 star rating. We hope you love the furniture when it arrives in your home!

Kind regards
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Quick and Easy Experience

I got a great deal on a sofa for my first property today. The salesman (Joe) was kind and professional and processed the sell quickly. I will definitely return for more furniture in the future.

August 16, 2026
DFS Furniture - Southampton logo

Reply from DFS Furniture - Southampton

Hello,

Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!

Kind regards
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Antonio was brilliant and very helpful

Antonio was brilliant and very helpful. Great asset to DFS

August 16, 2026
DFS Furniture - Southampton logo

Reply from DFS Furniture - Southampton

Hello,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,

Lia
DFS Customer Support

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