DFS Furniture - Southampton Reviews 

8,080
TrustScore 5 out of 5

4.9

Charles Watts Way, Hedge End Retail Park, SO30 4RT Southampton, GB


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Rated 5 out of 5 stars

We recently visited DFS and were assisted by Kerry, and we couldn't be more impressed! After looking around several similar stores, we decided to go with DFS. Kerry was friendly, approachable, and ver... See more

Company replied

Rated 5 out of 5 stars

We had a really great experience at DFS and wanted to give a special mention to Joe, who helped us purchase our new sofa. Joe was friendly, knowledgeable and genuinely helpful from start to fin... See more

Company replied

Rated 5 out of 5 stars

At first we went into the showroom looking to purchase a sofa and did find it a little hard to find what we were looking for on display. It was a little hard to work out what options were available fo... See more

Rated 5 out of 5 stars

Our experience was great! We were served by Josh. He was professional in every way,but also extremely personable and friendly. He explained everything thoroughly to us,and we are really looking fo... See more

Company replied


Company details

  1. Furniture Store
  2. Furniture Accessories
  3. Home Goods Store
  4. Living Room Furniture Store
  5. Sofa Store
  6. Upholstery Shop

Written by the company

Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk

Written by the company


Contact info

  • Charles Watts Way, Hedge End Retail Park, SO30 4RT, Southampton, United Kingdom

  • 0333 999 9788

4.9

Excellent

TrustScore 5 out of 5

8K reviews

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4.9

All reviews

(8,080)

100,800 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very easy to look round store

Very easy to look round store
Excellent sales quick and polite

July 5, 2026
DFS Furniture - Southampton logo

Reply from DFS Furniture - Southampton

Hello,

Thank you for your kind review.

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Perfect transaction

Perfect transaction, Samira was most helpful snd professional.

July 4, 2026
DFS Furniture - Southampton logo

Reply from DFS Furniture - Southampton

Hello,

Thank you for your lovely feedback.

Kind regards
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Great and friendly service

Great and friendly service. All process was done in a professional but friendly manner. No hard sale, but helpful in regards to what we were looking for

July 4, 2026
DFS Furniture - Southampton logo

Reply from DFS Furniture - Southampton

Hello,

We are really grateful for your kind words and for sharing your experience!

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Adam was a real star and very helpful

Adam was very polite and knowledgeable . we had decided on the suite we wished to purchase and he helped us go through the process of choosing colours and extras. pointing out all features and going over payment options. All staff very helpful.

July 3, 2026
DFS Furniture - Southampton logo

Reply from DFS Furniture - Southampton

Hello,

Thank you so much for taking the time to share your lovely review, it's much appreciated!

Kind regards,
Lorraine A
DFS Customer Support

Rated 4 out of 5 stars

Helpful and explained everything…

Helpful and explained everything clearly.

June 24, 2026
DFS Furniture - Southampton logo

Reply from DFS Furniture - Southampton

Hello,

Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.

Kind Regards,

Lorraine A
DFS Central Customer Support

Rated 5 out of 5 stars

We went to hedge end in Southampton the…

We went to hedge end in Southampton the looked very good and very clean, very helpful staff and friendly we would like to say a big thank you to Josh and Joe for your great service and the rest of staff are so happy to talk to when passing by.

June 30, 2026
DFS Furniture - Southampton logo

Reply from DFS Furniture - Southampton

What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

A very pleasant shopping experience

We were able to walk round without being bothered by anyone. We were told that if we needed any help they would be happy to. We left the shop after trying many chairs and looked in other shops. We came back to buy the one I wanted and the staff member that served us couldn't have been more helpful, explaining everything we needed to know. A very pleasant shopping experience.

June 30, 2026
DFS Furniture - Southampton logo

Reply from DFS Furniture - Southampton

Good Afternoon,

Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!

Kind Regards,

Lorraine A
DFS Central Customer Support

Rated 5 out of 5 stars

Un-pressured Experience

We knew what we wanted, there was no hard sell, gave us time and didn’t pounce the minute we walked in which was such a refreshing change.

June 27, 2026
DFS Furniture - Southampton logo

Reply from DFS Furniture - Southampton

Good Morning,

Thank you for your kind 5* review. We are really happy to hear you enjoyed your experience in store. We look forward to you receiving the furniture!

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

Joe was very helpful

Joe was very helpful, naturally helpful, friendly and pleasant to deal with. He explained everything to us and answered our questions clearly.

June 27, 2026
DFS Furniture - Southampton logo

Reply from DFS Furniture - Southampton

Good Afternoon,

Thank you for leaving us a 5* review. We are really happy that Joe met your expectations in store and you had a lovely experience when placing your order!

Kind Regards,
Jordan
DFS Customer Support

Rated 5 out of 5 stars

lovely customer service

staff were lovely, quick experience, answered all our questions. very welcoming environment, chatty staff, didn't seem like they wanted us in and out, even though we came in quite close to closing.

June 24, 2026
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Reply from DFS Furniture - Southampton

Hello Sophie,

Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Very helpful staff

All the staff were very helpful and Sumehra who talked us through the whole process. She answered all our questions and gave good advice.

June 24, 2026
DFS Furniture - Southampton logo

Reply from DFS Furniture - Southampton

Hello Mr Jones,

We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Excellent service and support from the…

Excellent service and support from the sales staff.
Special praise for Samira, who has been exceptionally knowledgeable about the products and very patiently showed us through the various options in store.
Would also like to mention the support Joe offered us to finalise the purchase.

June 23, 2026
DFS Furniture - Southampton logo

Reply from DFS Furniture - Southampton

Hello,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,
Lorraine A DFS Customer Support

Rated 5 out of 5 stars

Staff left us alone until we had…

Staff left us alone until we had narrowed down the choices. Then made good suggestions on fabric and colour choices.

June 23, 2026
DFS Furniture - Southampton logo

Reply from DFS Furniture - Southampton

Hello,

We are really grateful for your kind words and for sharing your experience!

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Professional and efficient service with…

Professional and efficient service with a personable approach, helped us to decide on the correct choice.

June 21, 2026
DFS Furniture - Southampton logo

Reply from DFS Furniture - Southampton

Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

Very helpful

Very helpful, loads of choice. Customer service advisor very knowledgeable.

June 21, 2026
DFS Furniture - Southampton logo

Reply from DFS Furniture - Southampton

Hi there, thanks for your 5-star review, we really appreciate the feedback!

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

From entering the store

From entering the store, we were met with friendly , knowledgeable staff. We were not rushed or pressurised. A lovely young man made us all a cup of tea, but the star of the show was the lovely lady, can't remember her name but she had a lovely accent! She couldn't do enough for my elderly mum which was really appreciated. Thank you so much.

June 20, 2026
DFS Furniture - Southampton logo

Reply from DFS Furniture - Southampton

Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

Great service from Joe

Great service from Joe, very knowledgable and helpful with the purchase.

June 20, 2026
DFS Furniture - Southampton logo

Reply from DFS Furniture - Southampton

We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

Faiza was brilliant throughout!!

We were guided throughout buying our new chair by Faiza. She was absolutely marvellous!!! Considerate at all times - never rushing us, but listening to all our questions, explaining every step of the procedure & what to expect - both at time of delivery & beyond.

June 13, 2026
DFS Furniture - Southampton logo

Reply from DFS Furniture - Southampton

Thanks for this fabulous review. We appreciate you sharing it with others!

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

Faiza was fantastic helping us choose our new sofa

Faiza was fantastic helping us choose our new sofa at DFS... why can't all sales staff be this good!

June 14, 2026
DFS Furniture - Southampton logo

Reply from DFS Furniture - Southampton

We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

The service was excellent

The service was excellent, Harry the young man that served us was a very good salesman and very charming I would recommend DFS
Every time.

June 20, 2026
DFS Furniture - Southampton logo

Reply from DFS Furniture - Southampton

We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!

Kind Regards,
Vanessa
DFS Customer Support

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