We had a really great experience at DFS and wanted to give a special mention to Joe, who helped us purchase our new sofa. Joe was friendly, knowledgeable and genuinely helpful from start to fin... See more
Company replied
Location
Switch locationCharles Watts Way, Hedge End Retail Park, SO30 4RT Southampton, GB
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See what reviewers are saying
Our experience was great! We were served by Josh. He was professional in every way,but also extremely personable and friendly. He explained everything thoroughly to us,and we are really looking fo... See more
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The lady that help us today was very helpful and understanding being im disabled and she was very caring. She went through all the information with us before we brought anything to make sure it was ri... See more
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We attended today to look at a new recliner sofa, we were accompanied by Kerry who was extremely helpful, no pressure to sell and answered every question we had. We had to pop home to confirm measurem... See more
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Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Charles Watts Way, Hedge End Retail Park, SO30 4RT, Southampton, United Kingdom
- 0333 999 9788
4.9
Excellent
8K reviews
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Reply from DFS Furniture - Southampton
Hello,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
I went with my 85 year old Mother to…
I went with my 85 year old Mother to buy two chairs to replace the sofa that her belated husband died on. That was back in November 2025. The chairs were delivered on 18th of February 2026, and the drivers put the legs on. After the drivers departed, we noticed one of the chairs had one leg 3cm shorter than the others, which made the chair very rocky. We brought it to DFS notice, they sent someone round to confirm the default of the leg. We phoned several times, been to the store several times. We are put off every time, customer service are sorting it, then we get an email with a delivery date, then nothing. It’s a joke, 5 months on, still, nothing. What can we do? I’m still bewildered why the drivers put the legs on, the chairs are meant to be craftsman made!!!
November 12, 2025
Unprompted review
Reply from DFS Furniture - Southampton
Hello Stuart,
Thank you for sharing your experience with us. We are deeply sorry to hear about the issues you have faced with furniture and the subsequent handling of your concerns. Your feedback is extremely valuable, and we understand your frustration given the situation.
Please note all furniture is hand made to order but any legs still need to be screwed in, they come unattached on delivery to protect the goods in transit. After looking into the order I can see replacement legs have been ordered to fully restore your furniture and once we received these from the supplier, we will be in touch to fit them for you as soon as possible. Apologies again for any inconvenience this may have caused.
Kind regards,
Lia
DFS Customer Support
Great experience in DFS southampton
Great experience in DFS southampton. Lovely ladie took our order which was hassle free everything explained clearly. All in all great customer service ,highly recommended. 10/10 and more.😀
July 15, 2026
Reply from DFS Furniture - Southampton
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
We had a fantastic experience at DFS
We had a fantastic experience at DFS. We originally went in to help my aunty find a 3-seater sofa, but thanks to the great service she ended up buying the sofa, an armchair, and a footstool too!
Adam was brilliant from start to finish. He was friendly, welcoming, and very knowledgeable. He gave us plenty of space to look around without any pressure, but was always there when we needed advice. His opinions on the different sofas were really helpful and honest, which made choosing much easier.
Nothing felt rushed, and the whole experience was relaxed and enjoyable. Excellent customer service from Adam – he's a real credit to DFS. We wouldn't hesitate to recommend the store and will definitely be back in the future.
July 15, 2026
Reply from DFS Furniture - Southampton
Hello,
Thank you for choosing DFS to purchase your new sofa. We are grateful for you sharing your experience with others and giving us a 5 star rating. We hope you love the furniture when it arrives in your home!
Kind regards
Holly M
DFS Customer Support
Sumehra greeted us on entering the…
Sumehra greeted us on entering the store offered us help and then left us to browse. When we had made our choice in our own time she spent time explaining and listening
July 15, 2026
Reply from DFS Furniture - Southampton
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Southampton
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
I will always go to dfs I have been…
I will always go to dfs I have been buying from them for years
July 7, 2026
Reply from DFS Furniture - Southampton
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Nice friendly staff
Nice friendly staff, left us alone to look around, then happy to assist us.
July 14, 2026
Reply from DFS Furniture - Southampton
Hello Sarah,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
A very good customer service attitude
A very good customer service attitude
& very helpful but a bit too much upselling 4 *
July 14, 2026
Reply from DFS Furniture - Southampton
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
A sale well done
A personable young man willing to engage in conversation ahead of making the sale we wanted. Efficient and knowledgeable when the time came to fill in the paperwork. A pleasant experience.
July 14, 2026
Reply from DFS Furniture - Southampton
Hello Aston,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
I had looked online so was aware of…
I had looked online so was aware of what I was looking for. The person who assisted me with my decision was very pleasant and went through the necessary jargon. Very happy with the service received. Although I think the cost of delivery is very high
July 14, 2026
Reply from DFS Furniture - Southampton
Hello,
Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.
Kind Regards,
Holly M
DFS Customer Support
Fruitful visit
My wife and I where given a thorough explanation as to what we wanted and colours that were available after a good discussion we found what was available to order which suited our needs , enjoyable and fruitful order.
Mike Parry
July 13, 2026
Reply from DFS Furniture - Southampton
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Great experience visiting DFS Hedge…
Great experience visiting DFS Hedge End. Josh made our experience buying a sofa, stress free and pressure free. Knowledgeable staff and gave us plenty of time to look and make sure the purchase we were making was the right one for us. Bonus that the shop has great aircon throughout!
July 13, 2026
Reply from DFS Furniture - Southampton
Good Afternoon,
Thank you for your kind 5* review. We are really happy to hear you enjoyed your experience in store. We look forward to you receiving the furniture!
Kind Regards,
Lorraine A
DFS Central Customer Support
Yes we were well looked after
Yes we were well looked after, we knew exactly what we wanted, we were offered all the offers,
July 12, 2026
Reply from DFS Furniture - Southampton
Hello,
Thank you for sharing your kind feedback with us.
Kind Regards,
Holly M
DFS Customer Support
Lovely lady that served me that was so…
Lovely lady that served me that was so friendly and warm. Great service today Thankyou
July 12, 2026
Reply from DFS Furniture - Southampton
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
The lady who helped us
The lady who helped us, excellent, great knowledge , no pushy sales, did what she could to get best deal
July 12, 2026
Reply from DFS Furniture - Southampton
Hello,
Thank you for sharing your lovely review with us.
Kind Regards,
Holly M
DFS Customer Support
Sofa buying experience. Very pleased with the customer service…
Very pleased with the customer service we received in DFS store hedge end. We were given time to look around first but when we asked for assistance they came straight over. Josh was very helpful & knowledgable about the sofas we were buying. We would definitely recommend & can’t wait to receive our sofas.
July 11, 2026
Reply from DFS Furniture - Southampton
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
Great customer service didn't feel…
Great customer service didn't feel pressured only approached us when they could see we were ready, explained everything we needed to know about our purchase....Added bonus good coffee too.
July 11, 2026
Reply from DFS Furniture - Southampton
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
I went in with my disabled friend to…
I went in with my disabled friend to buy him a new sofa the experience was fantastic the young lady assistant made sure he was comfortable then took me to look at different sofas she was very knowledgeable and explained very clearly all about the sofa hence we bought one thanku so much
July 11, 2026
Reply from DFS Furniture - Southampton
Hello,
Thank you so much for your kind words and for taking the time to give us an amazing review. We really do appreciate it and hope you enjoy your furniture when it arrives!
Kind regards
Holly M
DFS Customer Support
We have had great time choosing new…
We have had great time choosing new sofa, Josh was a superstar helping us to get through all the options and find the right product. Thank you 👍
July 11, 2026
Reply from DFS Furniture - Southampton
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
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