DFS Furniture - Speke Reviews 

3,365
TrustScore 5 out of 5

4.9

Speke Road, L24 8QB Liverpool, GB


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Rated 5 out of 5 stars

Staff helpful, knowledgeable and with no pestering on both my visits to the store. They provided information requested without pushing. I felt comfortable looking around and leaving on the first visit... See more

Company replied

Rated 5 out of 5 stars

We came into store yesterday to a view sofa we had been looking at online. We were met by michael who couldnt do enough for us, he was not over powering but was on hand to answer any questions and of... See more

Company replied

Rated 5 out of 5 stars

Great sofa choices at speke DFS. Sue Rimmer was excellent she helped us to choose the correct sofa for our house. She was extremely professional, and explained to us each fabric type and which wou... See more

Company replied

Rated 5 out of 5 stars

The sales man we dealt with was very knowledgeable and made the process of buying very straightforward We buy all are suites from DFS Speke Liverpool Micheal Meehan the sales person was very pre... See more

Company replied


Company details

  1. Furniture Store
  2. Furniture Accessories
  3. Home Goods Store
  4. Living Room Furniture Store
  5. Sofa Store
  6. Upholstery Shop

Written by the company

Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk

Written by the company


Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

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4.9

All reviews

(3,365)

95,112 reviews in the last 12 months

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Rated 5 out of 5 stars

The assistant was helpfull professional…

The assistant was helpfull professional and respectfull we are realy pleased.and are looking forward to our new furniture.

March 25, 2026
DFS Furniture - Speke logo

Reply from DFS Furniture - Speke

Hi there, thank you for taking the time to leave a 5-star review!😊

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

DFS suite

Sales rep was really good and received our suite within six days

March 19, 2026
DFS Furniture - Speke logo

Reply from DFS Furniture - Speke

We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

Excellent service

Had excellent help and service from manager in Speke retail park store liverpool. He explained all the different leathers for our furniture, also went on to explain maintenance and different sizes for sofa I was choosing. Excellent service

March 12, 2026
DFS Furniture - Speke logo

Reply from DFS Furniture - Speke

Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

Beds

Prompt and clear service .
Good advice .

March 25, 2026
DFS Furniture - Speke logo

Reply from DFS Furniture - Speke

Hello,

Thank you for your lovely review.

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Stress free sofa shopping

Nicole who helped with my sofa purchase was excellent, very helpful and informative, 10/10

March 25, 2026
DFS Furniture - Speke logo

Reply from DFS Furniture - Speke

Hello,

Thank you for sharing your lovely review with us.

Kind regards
Holly M
DFS Customer Support

Rated 5 out of 5 stars

The sales process was not pressurised…

The sales process was not pressurised in the slightest, Michael was very professional and patient with us throughout the sale.

March 23, 2026
DFS Furniture - Speke logo

Reply from DFS Furniture - Speke

Hello,

We are really grateful for your kind words and for sharing your experience!

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Harlan Sofa

We had an amazing experience at DFS Speke. We were left alone to make our choice and then the young lady (sorry can't remember her name) was very helpful and took us through the process of purchasing a Harlan 4 seater Sofa and Harlan Stool. Very happy with the whole process.

March 18, 2026
DFS Furniture - Speke logo

Reply from DFS Furniture - Speke

Hello,

Thank you so much for your kind words and for taking the time to give us an amazing review. We really do appreciate it and hope you enjoy your furniture when it arrives!

Kind regards
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Nicole was fantastic

Nicole was fantastic, best service

March 23, 2026
DFS Furniture - Speke logo

Reply from DFS Furniture - Speke

Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

Great service all round.

Straightforward ordering process comprehensively explained by helpful, friendly staff.
Fast delivery. Very happy with our purchase.

March 15, 2026
DFS Furniture - Speke logo

Reply from DFS Furniture - Speke

Good Afternoon,

Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

Great experience at DFS speke today

Great experience at DFS speke today,
Darren was very helpful, he helped us find a sofa that was perfect for us ,
Can't wait for it to arrive now 🙂

March 22, 2026
DFS Furniture - Speke logo

Reply from DFS Furniture - Speke

Hello,

Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!

Kind regards
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Good choice

Good choice, lovely staff.

March 14, 2026
DFS Furniture - Speke logo

Reply from DFS Furniture - Speke

Hello,

Thank you for your 5 star review.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Lovely experience

Lovely experience . Felt no pressure to buy . Staff were not coming over to you

soon as you walked through the door .
Michael who served us was so professional and really friendly .
Good value for Money .

March 19, 2026
DFS Furniture - Speke logo

Reply from DFS Furniture - Speke

Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

Callum was excellent in helping us…

Callum was excellent in helping us choose our new furniture. Explained everything in great detail

March 19, 2026
DFS Furniture - Speke logo

Reply from DFS Furniture - Speke

Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

Helpful Staff

Callum was so helpful, gave him my door measurements and he found the right size sofa bed for me, and helped me by showing me how it worked,

March 19, 2026
DFS Furniture - Speke logo

Reply from DFS Furniture - Speke

Good Afternoon,

We are really happy that Callum met your expectations in store and you had a lovely experience when placing your order!

Kind Regards,
Jordan
DFS Customer Support

Rated 5 out of 5 stars

Staff really helpful no rushing you

Staff really helpful no rushing you , took time to explain various options.

March 18, 2026
DFS Furniture - Speke logo

Reply from DFS Furniture - Speke

Good afternoon Joanne,

Amazing review, we really appreciate it!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Experience was a pleasure and great…

Experience was a pleasure and great staff member helped me through the whole process
Would definitely come back in the future

March 15, 2026
DFS Furniture - Speke logo

Reply from DFS Furniture - Speke

Good Afternoon Paul,

Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

Michael was friendly and really…

Michael was friendly and really helpful. Ery relaxed environment

March 14, 2026
DFS Furniture - Speke logo

Reply from DFS Furniture - Speke

Good Morning,

Thank you for taking the time to give us a 5* rating, it is much appreciated!

Kind Regards,

Jordan
DFS Customer Support

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