We came into store yesterday to a view sofa we had been looking at online. We were met by michael who couldnt do enough for us, he was not over powering but was on hand to answer any questions and of... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Great sofa choices at speke DFS. Sue Rimmer was excellent she helped us to choose the correct sofa for our house. She was extremely professional, and explained to us each fabric type and which wou... See more
Company replied
Fantastic service from Calum in the Speke Store! He was so friendly, knowledgeable about the products & was really patient with us whilst we were deciding! I’d highly recommend going to the Speke & lo... See more
Company replied
Michael the store assistant was very helpful and explained everything. He even showed me other couches online that wernt in store. Nothing was to much trouble. He was professional and friendly.
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Speke Road, L24 8QB, Liverpool, United Kingdom
- 0333 999 9794
4.9
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Becky was amazing
Becky was amazing
Very professional
Very knowledgeable about fabrics
And extremely patient due to my indecision
I would recommend any one to DFS Speke
Excellent service
And extremely friendly professions customer service
Definitely a 5 star
July 13, 2026
Reply from DFS Furniture - Speke
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Speke
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
We had a fantastic experience with DFS especially Michael
We had a fantastic experience with DFS. Michael was really helpful and efficient throughout the whole process. He helped us out significantly, and we were so pleased to receive our sofa earlier than expected! We are really happy with everything.
July 5, 2026
Reply from DFS Furniture - Speke
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
Pleasant atmosphere in the shops.
Pleasant atmosphere in the shops.
Really friendly staff that did not overwhelm you when browsing.
Michael was very professional and covered all my queries without any fuss.
He explained everything that would happen with my order and the payments.
July 10, 2026
Reply from DFS Furniture - Speke
Hello Joan,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Speke
Hello,
Thank you for your lovely feedback.
Kind regards
Holly M
DFS Customer Support
I had just been into SCS where I was…
I had just been into SCS where I was followed round by staff, it was so off putting. Went into DFS had a look asked some questions and bought the couch lovely experience
June 17, 2026
Reply from DFS Furniture - Speke
Hello Carrie,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Darren is a lovely gentleman explains…
Darren is a lovely gentleman explains every single detail
July 6, 2026
Reply from DFS Furniture - Speke
Hello,
Thank you for your positive feedback.
Kind regards
Holly M
DFS Customer Support
Very helpful staff
June 29, 2026
Reply from DFS Furniture - Speke
Hello,
Thank you for your kind feedback.
Kind regards,
Holly M
DFS Customer Support
Our dfs day out
We were made to feel comfortable with the staff, and the whole team gave us the time we needed to choose our new suite. They gave us good advice on what our budget and requirements were, and service was very good. I would recommend it to anyone who is looking for a new style of suite. Very happy.
July 6, 2026
Reply from DFS Furniture - Speke
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Speke
Hello,
Thank you for your kind review.
Kind Regards,
Holly M
DFS Customer Support
Relaxed....informative....helpful
July 5, 2026
Reply from DFS Furniture - Speke
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Couldn’t fault the girl we dealt
Couldn’t fault the girl we dealt
Explained everything throughly and went above and beyond to help us out
A credit to your company.
July 5, 2026
Reply from DFS Furniture - Speke
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Staff weren’t pushy
Staff weren’t pushy, offered help when we needed and left us to browse. Becky brought us a coffee and left us to think things through before making our decision.
July 4, 2026
Reply from DFS Furniture - Speke
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Recommend DFS
The sales man we dealt with was very knowledgeable and made the process of buying very straightforward
We buy all are suites from DFS Speke Liverpool
Micheal Meehan the sales person was very presentable explained each step as we ordered are suite, then double checked all the details we had supplied so as we knew we hadn't or he hadn't missed anything off the purchase
Would recommend DFS and Micheal Meehan to friends and family
July 5, 2026
Reply from DFS Furniture - Speke
Hello,
Thank you for choosing DFS to purchase your new sofa. We are grateful for you sharing your experience with others and giving us a 5 star rating. We hope you love the furniture when it arrives in your home!
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Speke
Hello Dylan,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Speke
Hi there, thank you for taking the time to leave a 5-star review!😊
Kind Regards,
Vanessa
DFS Customer Support
Sue and Darren were fantastic helping…
Sue and Darren were fantastic helping us choose the right couch with all the options available .. thank you!
June 28, 2026
Reply from DFS Furniture - Speke
Good Morning,
Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Sue and Darren.
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Speke
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Really helpful sales assistant and…
Really helpful sales assistant and slope ordering and finance process. Have had furniture from DFS before and always had good service
June 26, 2026
Reply from DFS Furniture - Speke
Good Morning,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Jordan
DFS Customer Support
In store experience was pleasant
In store experience was far more pleasant than previous times!
We were not pressured by Staff AT ALL!
March 3, 2026
Reply from DFS Furniture - Speke
Hello Roberts,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.