DFS Furniture - Stevenage Reviews 

John's approach was refreshing. He was genial and very helpful, providing ideas and information to assist with our decision making in a 'non pressured' fashion.
A very pleasant 'buying experience'

The assistant was very explainable and very helpful/ professional

I had an excellent buying experience with DFS however everything since then has been well below that . I needed two repairs on a brand new sofa .. was made to feel there was no way I could expect a new replacement. In fact the first repair man reported back I didn’t give him enough time … two hours and he couldn’t fix it seemed a fair amount of time . I was eventually offered £100 as a gesture of goodwill… and two and a half weeks later that hasn’t arrived. I’m afraid after sales service is not good . To have to chase up a gesture of goodwill………! Terrible customer service.

John was very helpful. He swapped and changed around what sofas I wanted to look at and the prices. He advised me on certain things that I wanted advise on. He couldn’t of been any more helpful

Lovely patient,friendly sales lady. Spoke clearly,explained options and costs. A great experience with lots of choice

Came in to buy a sofa today. Carol assisted me and my daughter with the purchase of a lovely new sofa. She was very helpful and the customer service was brilliant.
Very happy

Very pleasant experience with Vic, helped us make the right decision for our home and didn’t rush us into anything. Thank you very much

Great range of suites and lovely friendly service.

Carol from the Stevenage branch was a great help whilst making a purchase. No pressure, gave us time to decide on the colour . Friendly and was a pleasure to deal with .

I spoke to a guy called Liam he was very friendly and helpful explained everything so well to us.Answered all our questions couldn’t of asked for a more professional person to talk to .

Great service from Carol. She was incredibly helpful throughout the whole process , answering all my questions and making everything easy. Friendly, professional, and genuinely cared about helping me find the right sofa. Couldn’t be happier with the experience and would definitely recommend to anyone looking for great customer service.

Arrival was very welcoming and due to the weather offered bottle of water which was really nice. Salesman and manager very friendly explained everything and all options available

Excellent service let me sit on loads of chairs and querie all the various pros and cons Best service i have had in a store

Ellie was fantastic from start to finish couldn’t ask for better salesperson lovely place lovely people great products

Great range of sofas. Friendly and helpful staff.

In my experience furniture retailer staff tend to pounce on potential customer and I find this quite off-putting. Carol was a little more circumspect and timed her intervention better than most and was very helpful once we needed to engage. She was happy to leave us alone to ponder for a while, so I guess confident that we would return to her if we decided to progress.
Store was clean and tidy as ever, ability to show images of sofa on large screen in various colours was helpful.
Administrative aspect that followed in store were relaxed and effective.

The sales man Vic was really good and showed us multiple options, not pushy at all. Very good service.

It was absolutely fantastic, the sales lady explained everything so well

We were looking for a corner sofa and decided to go to dfs we were served by Sarah who gave us exceptional service talking us through everything we even ended up buying two double beds aswell thoroughly recommebd the service at dfs stevenage

Coral was great and very helpful