After initial interaction with Carol who was very helpful we were given some time to peruse at our leisure in selecting the best sofa for our needs. Carol was most helpful with the whole experience... See more
Company replied
Location
Switch locationBroadhall Way, Unit 18, Roaring Meg Retail Park, SG1 1XN Stevenage, GB
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See what reviewers are saying
Our experience with the Stevenage branch of DFS was amazing. The lady that sat with us and was very patient going thro sizes and swatches was so very helpful. I believe we wouldn’t have made the purc... See more
Company replied
John was friendly and helpful. He was very patient and nothing was too much trouble for him. We were very indecisive and weren't sure which sofa to choose, but he was never pushy or tried to convince... See more
Company replied
Polite, helpful staff. Did not pester us and were really helpful when we asked questions. Ordering process was quick and easy. A pleasant shopping experience.
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Broadhall Way, Unit 18, Roaring Meg Retail Park, SG1 1XN, Stevenage, United Kingdom
- 0333 999 9805
4.9
Excellent
6K reviews
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Reply from DFS Furniture - Stevenage
Hello Mark,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
John was very polite and professional…
John was very polite and professional talk us through
Everything answered all our questions made us feel special.
June 8, 2026
Reply from DFS Furniture - Stevenage
Hello Pauline,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Stevenage
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
Great experience with Dfs Stevenage
Great experience with Dfs Stevenage, lady very friendly and helpful, I would recommend to everyone
June 7, 2026
Reply from DFS Furniture - Stevenage
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Stevenage
Hello,
Thank you for your kind review.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Stevenage
Hello,
Thanks for the 5 stars! It's much appreciated
Kind regards,
Lia
DFS Customer Support
Was welcomed by a very lovely lady
Was welcomed by a very lovely lady, Sarah helped us with her knowledge of the sofa we have chosen and we are pleased with what we have purchased,her input on the colour was very helpful and she was a pleasure to deal with.
10 out of 10
June 6, 2026
Reply from DFS Furniture - Stevenage
Hello,
Thanks for your lovely feedback, we’re glad to hear Sarah met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
Great customer service and sofas
Nicky was wonderful and very knowledgeable, without being at all pushy. She talked us through every aspect of our purchase, demonstrating colours on the big screen and being rigorous about it fitting our home. She talked us through all optional extras too.
We can’t wait to get our new sofas delivered! Really impressed not only with the sofas but with such excellent customer service too.
June 6, 2026
Reply from DFS Furniture - Stevenage
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lia
DFS Customer Support
Got what we wanted straight away.
Got what we wanted straight away.
Customer service was fantastic.
Great goods for great prices
June 5, 2026
Unprompted review
Reply from DFS Furniture - Stevenage
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Caroline and the Store Manager at the…
Caroline and the Store Manager at the Stevenage Branch were very friendly, professional and helpful from start to finish. They ran through all the different types of designs etc the store had to offer in what I was looking for.
I came away very happy and with a new sofa on order!
Highly recommend!!
Thank you!
June 4, 2026
Reply from DFS Furniture - Stevenage
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
quality store helpful staff 100% satisfaction.
helpful in every way I would like to thank sarah for all her help as a consequence we made a purchase thank you again.
June 3, 2026
Reply from DFS Furniture - Stevenage
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
Smooth service everything explained.
June 2, 2026
Reply from DFS Furniture - Stevenage
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Lorraine A
DFS Central Customer Support
Staff really lovely with my older…
Staff really lovely with my older parents explained everything really well and it was a good experience x
June 1, 2026
Reply from DFS Furniture - Stevenage
Hello Donna,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lia
DFS Customer Support
A refreshing approach to sales
John's approach was refreshing. He was genial and very helpful, providing ideas and information to assist with our decision making in a 'non pressured' fashion.
A very pleasant 'buying experience'
June 1, 2026
Reply from DFS Furniture - Stevenage
Hello,
Your feedback is greatly appreciated, thank you for sharing your review with others and we look forward to you receiving your new furniture!
Kind regards,
Lia
DFS Customer Support
The assistant was very explainable and…
The assistant was very explainable and very helpful/ professional
June 1, 2026
Reply from DFS Furniture - Stevenage
Hello Mick,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
I had an excellent buying experience…however
I had an excellent buying experience with DFS however everything since then has been well below that . I needed two repairs on a brand new sofa .. was made to feel there was no way I could expect a new replacement. In fact the first repair man reported back I didn’t give him enough time … two hours and he couldn’t fix it seemed a fair amount of time . I was eventually offered £100 as a gesture of goodwill… and two and a half weeks later that hasn’t arrived. I’m afraid after sales service is not good . To have to chase up a gesture of goodwill………! Terrible customer service.
June 1, 2026
Unprompted review
Reply from DFS Furniture - Stevenage
Good morning,
Thank you for taking the time to share your experience with us, it is ever so disappointing to learn that your furniture arrived with a fault and you are yet to receive the refund as promised.
Unfortunately, as no order reference number has been provided we are unable to locate your order. However, if you would like to discuss this matter further please do not hesitate to contact our Customer Service Team on 0333 9999 777 and choose option 4.
Kind Regards,
Holly M
DFS Customer Support
John was very helpful
John was very helpful. He swapped and changed around what sofas I wanted to look at and the prices. He advised me on certain things that I wanted advise on. He couldn’t of been any more helpful
May 31, 2026
Reply from DFS Furniture - Stevenage
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Lovely patient,friendly sales lady
Lovely patient,friendly sales lady. Spoke clearly,explained options and costs. A great experience with lots of choice
May 31, 2026
Reply from DFS Furniture - Stevenage
Hello,
Thank you for sharing your great review with us.
Kind regards,
Holly M
DFS Customer Support
Brilliant customer service
Came in to buy a sofa today. Carol assisted me and my daughter with the purchase of a lovely new sofa. She was very helpful and the customer service was brilliant.
Very happy
May 31, 2026
Reply from DFS Furniture - Stevenage
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
Very pleasant experience with Vic
Very pleasant experience with Vic, helped us make the right decision for our home and didn’t rush us into anything. Thank you very much
May 31, 2026
Reply from DFS Furniture - Stevenage
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
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