DFS Furniture - Stevenage Reviews 

5,760
TrustScore 5 out of 5

4.9

Broadhall Way, Unit 18, Roaring Meg Retail Park, SG1 1XN Stevenage, GB


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Rated 5 out of 5 stars

After initial interaction with Carol who was very helpful we were given some time to peruse at our leisure in selecting the best sofa for our needs. Carol was most helpful with the whole experience... See more

Company replied

Rated 5 out of 5 stars

John was friendly and helpful. He was very patient and nothing was too much trouble for him. We were very indecisive and weren't sure which sofa to choose, but he was never pushy or tried to convince... See more

Company replied

Rated 5 out of 5 stars

Ellie our DFS sales personnel was so lovely. She took her time to explain all our options when choosing our sofa and made the whole ordering process so easy and without delay. I highly recommend DFS i... See more

Company replied

Rated 5 out of 5 stars

After looking at what felt like hundreds of sofas and visiting so many different furniture shops, we finally found the one at DFS. The staff were really friendly and helpful without being too pushy, w... See more

Company replied


Company details

  1. Furniture Store
  2. Furniture Accessories
  3. Home Goods Store
  4. Living Room Furniture Store
  5. Sofa Store
  6. Upholstery Shop

Written by the company

Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk

Written by the company


Contact info

  • Broadhall Way, Unit 18, Roaring Meg Retail Park, SG1 1XN, Stevenage, United Kingdom

  • 0333 999 9805

4.9

Excellent

TrustScore 5 out of 5

6K reviews

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4.9

All reviews

(5,760)

93,710 reviews in the last 12 months

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Rated 5 out of 5 stars

Very helpful

Very helpful and knows her stuff, was very polite and helpful throughout.

July 11, 2026
DFS Furniture - Stevenage logo

Reply from DFS Furniture - Stevenage

Hello,

Thank you for your lovely feedback.

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

We had a great experience at DFS thanks…

We had a great experience at DFS thanks to Nicky. She was really polite, friendly and relaxed, and made us feel comfortable throughout. She wasn't pushy at all, which we really appreciated.

Nicky took the time to explain everything clearly, helped us with measurements to make sure we chose the right sofa, and answered all of our questions. Her customer service was excellent and made the whole experience enjoyable.

A big thank you to Nicky – we'd happily recommend her to anyone visiting DFS.

July 11, 2026
DFS Furniture - Stevenage logo

Reply from DFS Furniture - Stevenage

Hello,

Thank you for choosing DFS to purchase your new sofa. We are grateful for you sharing your experience with others and giving us a 5 star rating. We hope you love the furniture when it arrives in your home!

Kind regards
Holly M
DFS Customer Support

Rated 5 out of 5 stars

A lovely overall experience

There was a wide range of sofas to look at and sit in. On our first visit the salesman was helpful but not at all pushy. We went away to confirm measurements in our room, and to have a little think! We returned the following week and dealt with another sales person, who again was not pushy. She explained things to us carefully and gave us some additional options. Clearly she’s good because we went with the extras! A thoroughly enjoyable experience. I wouldn’t hesitate to recommend to others.

July 11, 2026
DFS Furniture - Stevenage logo

Reply from DFS Furniture - Stevenage

Hello,

Thank you so much for sharing your 5 star review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store. We hope you enjoy your furniture when it arrives in your home!

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Very good service

Very good service, very helpful staff, talked us through everything which really easy to understand, really good service

July 11, 2026
DFS Furniture - Stevenage logo

Reply from DFS Furniture - Stevenage

Hello,

We are really grateful for your kind words and for sharing your experience!

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Attentive and patient salesperson

Attentive and patient salesperson, suggesting various ideas to help make our decision

July 10, 2026
DFS Furniture - Stevenage logo

Reply from DFS Furniture - Stevenage

Hello,

Thank you for taking the time to give us a 5* rating, it is much appreciated!

Kind Regards
Lorraine A DFS Customer Support

Rated 5 out of 5 stars

Ellie was great everything explainned …

Ellie was great everything explainned and how to plump up settee and offered cleaning stuff ..

July 9, 2026
DFS Furniture - Stevenage logo

Reply from DFS Furniture - Stevenage

Hello Paul,

Thank you so much for taking the time to share your lovely review, it's much appreciated!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

A very easy and straightforward…

A very easy and straightforward process, with great help and advice from Carol.

July 8, 2026
DFS Furniture - Stevenage logo

Reply from DFS Furniture - Stevenage

Good Afternoon,

We really appreciate you taking the time to give us a 5* rating, thank you very much!

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

Great experience

Great experience, very nice, straight forward and all info given

July 8, 2026
DFS Furniture - Stevenage logo

Reply from DFS Furniture - Stevenage

Hello Laura,

Thanks for your fabulous review, we love to hear it!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Polite service and no pressure

Caroline was extremely helpful and gave us some great advice on buying a recliner chair. She took time to show us the alternatives and did not pressurise or hurry us to make a decision.

July 8, 2026
DFS Furniture - Stevenage logo

Reply from DFS Furniture - Stevenage

Hello,

Thank you so much for taking the time to give us a 5 star rating and to share your experience with others. It is much appreciated!

Kind regards
Holly M
DFS Customer Support

Rated 5 out of 5 stars

DFS relaxed and friendly experience

From the minute we walked in till we walked out and came back again, we felt under no pressure to buy, friendly sales advisers like Sarah made this an easy and enjoyable experience.

July 7, 2026
DFS Furniture - Stevenage logo

Reply from DFS Furniture - Stevenage

Hello Mr Keegan,

Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Really great advice,quick and easy…

Really great advice,quick and easy process. Really happy with what we have purchased.

July 6, 2026
DFS Furniture - Stevenage logo

Reply from DFS Furniture - Stevenage

Good Afternoon,

Thank you so much for taking the time to share your lovely review, it's much appreciated!

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

Very Helpful Staff

Very Helpful Staff
Caroline helped us pick the right sofa for us, she found exactly what we were after, was very knowledgeable and could not have received better service - would 100% recommend!

July 5, 2026
DFS Furniture - Stevenage logo

Reply from DFS Furniture - Stevenage

Good Morning,

Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Caroline.

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

I had a very positive experience today

I had a very positive experience today, I went in to buy a sofa bed, Mickey Squirrel (what a great name!) was the salesman helping me, he was very helpful and informative, a very friendly & polite man. My sofa bed was ordered promptly without any hitches. Thank you for a great service. I can’t wait for my new sofa to arrive.

July 5, 2026
DFS Furniture - Stevenage logo

Reply from DFS Furniture - Stevenage

Good Morning,

Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!

Kind Regards,
Jordan
DFS Customer Support

Rated 5 out of 5 stars

Found what I was looking for within 5…

Found what I was looking for within 5 minutes thanks to efficient sales person named John. Transaction was completed feeling as though I was VIP.

July 2, 2026
DFS Furniture - Stevenage logo

Reply from DFS Furniture - Stevenage

Hello,

We are really grateful for your kind words and for sharing your experience!

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Great service received

Great service received, a no pressure sale and every answer answered for us swiftly.

July 4, 2026
DFS Furniture - Stevenage logo

Reply from DFS Furniture - Stevenage

Hello,

Thank you for sharing your great review with us.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

No pressure selling.

From walking in the store I was never put under pressure. The staff were discreet and well behaved.
When help was needed they were very good and knowledgeable .
It was about the customer and the need for the correct product

July 3, 2026
DFS Furniture - Stevenage logo

Reply from DFS Furniture - Stevenage

Hello,

Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.

Kind Regards,
Holly M
DFS Customer Support

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